Keells

@kavindra97 Hello Nirmal, Thank you for your concerns and feedback. We will address this issue with the team in order to take corrective actions accordingly. Kindly DM us your contact number to get in touch with you on this. Our sincere apologies for the inconvenience caused. Team Keells

@Keells_SL Gampaha always finds a way to disappoint. In the past, it was beggars and random sellers following you from the exit to your vehicle. The new attraction is the food corner staff's attitude and one fellow weighing fresh produce for the whole store on very busy days 😂

@erangatennakoon The new Keells Nexus App is a dedicated loyalty app, making it easy to track your points, browse offers and partner deals. Our other Keells app remains focused on the online shopping experience. Your feedback will certainly help us understand wider customer expectations.

Still trying to understand the difference between the Keells older app and this new Nexus app. Can't we get everything done through one app? @Keells_SL

@jessiefer Hello @jessiefer, Thank you for bringing this to our attention. We have already shared this with the team for their attention and action. We would appreciate it if you can DM us your contact number. Our sincere apologies for any inconvenience caused. Team Keells

@Keells_SL This was taken at the dairy section in Keells Havelock Town. This staff member was stocking the higher shelves climbing on this. There's 2 critical issues here: 1. Blatant violation of food hygiene 2. Safety hazard to the staff member. What is going on?

@erangatennakoon Hello Eranga, thank you for bringing this to our notice and we have already shared this with the team in order to take necessary steps. Apologies for the inconvenience cased. Team Keells

@Keells_SL Thurstan car park is like a mub bath. Looks like there is a water leak and not been fixed for the second day.

@thejanwic ආයුබෝවන් Thejan,ඔබගේ ගැටලුව අප වෙත යොමු කිරීම සම්බන්ධයෙන් ස්තූතියි.ඔබට මෙම ගැටලුව සිදු වූ කීල්ස් ශාකාව සහ ඔබගේ දුරකථන අංකයක් අප වෙත inbox හරහා ලබා දෙන්න.සිදුවූ අපහසුතාවයට කණගාටුයි. කීල්ස් කණ්ඩායම

Whotto badaginnta chicken bagget ekk gttma onion baguette ekk denn pissuda pmyko @Keells_SL

@zaeemzawahir Hello Zaeem, Your feedback has been escalated to the relevant team for their immediate attention and necessary action to avoid such issues in the future. We sincerely apologize for the inconvenience caused and appreciate you bringing this to our notice. Team Keells

@Keells_SL worst staff behavior today at your Thihariya outlet. People standing in queue and two counter closed. Staffs Just roaming here and there and slowing the 2 working billing counter staff

@LilankaB Hello Lilanka, We sincerely apologize for the inconvenience caused. Our team attended to the issue promptly, and it was resolved immediately. Thank you for your patience and understanding. Once again, our apologies for any disruption this may have caused. Team Keells

At #Keells Thimbirigasyaya where their AC is not working, POS system is down & there's no one to even tell customers what's going on even when we ask. #lka

@jessiefer Hello Jessica, We are extremely concerned over this issue and have already shared this with our team for their attention and review. Once again, thank you for bringing this to our notice and our sincere apologies for the inconvenience caused. Team Keells

The bakery section at @Keells_SL Rajagiriya needs to be checked in by the Food Control Admin Unit. This is the 2nd time I've been in & their food safety measures are abysmal. Dirty tong not being cleaned Staff takin their hairnets off to scratch their heads & handle food.

@David_Blacker Hello David, Thank you for sharing your feedback with us. Appreciate it if you could share your contact number to get in touch with you to get further information. We do apologize for the inconvenience caused. Team Keells

I don’t know about this #saltshortage in #SriLanka, but if there is I’ve found out why. @Keells_SL is loading their food with double quantities of the stuff.

@ZainulMahas Hello Chathura, This is a scam and did not originate from us, We advise all our customers to refrain from clicking links not originating from our verified sources. For your safety, we have communicated this message through our social media channels as well. Team Keells

Very very well designed scam post. If I didn't have a general idea of actual salaries at @Keells_SL I would have clicked out of curiosity

@erangatennakoon Hello Eranga, Thank you for raising your concern with us. Kindly DM us your contact number if you are still experiencing this issue. Apologies for any inconvenience caused Team Keells

Hey @Keells_SL, is the mobile app not maintained anymore? Not loading for me properly.

@raystan3968 Hello Ray, we are sorry that you encountered this quality issue. This shouldn't have happened. Kindly DM us your contact number to get in touch with you regarding this issue. Thank you for bringing this to our notice. Team Keells

Rs. 280/- on the 25/03/2025 evening @ 6pm from Gamsabha Keells outlet. When I opened it at home to eat on the same night around 8.30pm the bread was utterly stale and dry & not fit for consumption. Checked the tag for expiry using magnifying glass, DOM 23/03/2025 EXP 26/03/2025.

Unfair trade practices @Keells_SL caa.gov.lk 1. Price tags on Bread with manufacture date & price, the print is so small (tag is smaller than a postage stamp) you need a magnifying glass to be able to read it. 2. Bought a loaf of Sandwich bread at a premium price of

@minuk_weerakoon Hello Minuk, We are sorry to hear that.Please DM us your contact number to get in touch with you regarding this issue. Once again our apologies for the inconvenience caused. Team Keells

@Keells_SL got the 2 chicken burgers for 990 offer on Tuesdays, so i got it and yeah i usually can eat 2 burgers with no issues but god that was a bad burger 🤮

@dewapura89001 Hello Imosh, Thank you for sharing your concerns and feedback with us. Appreciate if you can DM us your contact number to get in touch with you to get further information regarding this issue. Apologies for the inconvenience caused. Team Keells

I've been a loyal patron of Keells Super for a long time. When they first introduced the Kafe concept, it was excellent. But recently, the quality has declined, allowing competitors like Spas to surpass them. Here's the coconut rotti I bought from Keells today. #QualityMatters

@ahamednishadh Hello @ahamednishadh, Thank you for bringing this to our notice.We are concerned over this issue and have already addressed this with the relevant team for their attention and review. We apologize for the inconvenience caused. Team Keells

The @Keells_SL at OGF is got to be the one with the slowest cashiers amongst all Keells Supermarkets.. Trainees stationed at the checkouts even during peak times and the lines are long at all counters..

@LakiJay88 Hello Lakmini, Thank you for bringing this to our attention.Kindly let us know the store location for us to look into this.Apologies for the inconvenience caused. Team Keells

Frozen strawberries stored in the meat freezer 🤢 @Keells_SL #Keells

@IlhamS_2 @CargillsFC Thank you for sharing your views and suggestions with us.We have shared this with the relevant team for their attention and review. Team Keells

- QR Code or Barcode Lookup: Place weighing code/product code on shelves near loose products. So the customer can self-weigh it by using the code. - Express Weighing Lanes: Create a dedicated "express lane" for weighing fewer items quickly. @Keells_SL @CargillsFC 3/3

One of the problems customers face in supermarkets is the need to wait in line to have their items weighed. During off-peak hours, it can be difficult to find staff available at the weighing station, and during peak hours, long queues often result in significant delays. 1/3

@BhanukaDissa Thank you for your kind feedback ..!

Shoutout to the Hot Kitchen and Bakery team at Keells Thurstan Road! They made the experience 10/10. 👏🍴 #CustomerServiceGoals #Keells @Keells_SL

@desilvakts @morritt_d @JohnKeellsGroup Hello Savi, We would appreciate if you can DM us your contact number to get in touch with you to get further information. Apologies for any inconvenience caused. Team Keells

Chinese Restaurant Syndrome කියලා පටන් ගන්නකොට ම හිතාගන්න පුළුවං කොච්චර research කරලා තියෙනවා ද කියල. චීන කඩ වලට ගහන්න recommended daily intake එකටත් වඩා වැඩියෙන් ටෙස්ට් සබ්ජෙක්ට්ස්ලට කවල හැත්තෑ ගණන් වල කරපු පරණ මගුල් ඇදන් කියවනවා. අනික Limit එක පැන්නම මොක වුනත් අවුල්.

@mmilhanm Thank you for sharing your feedback Milhan

@Keells_SL your coffee butter bun is amazing, you should make it more.