Mercatus

Your most valuable growth opportunity is already shopping in your aisles. When in-store shoppers start using digital, they don’t switch channels. They add one. Trips increase, baskets grow, and loyalty strengthens. How grocers make that shift work: mct.media/4nzNaaw

Most grocers don’t notice churn right away. They feel it later—when repeat trips soften and baskets shrink. In this on-demand webinar, learn how one grocer protected $2M in sales by stopping churn early: mct.media/4li4Ndx

Something important is happening in eGrocery. Nearly all recent growth is coming from new online shoppers. Over 80% of U.S. households have now shopped online for groceries at least once—and that number is rising again.

Pressure is hitting grocers from both sides. Costs keep rising while shoppers grow more deliberate. You can’t control the market. You can control execution. The grocers staying profitable right now are focused on discipline instead of short-term fixes. mct.media/44yQ7je

When budgets tighten, more discounts feel like the obvious answer. They rarely are. As households shop more carefully, blanket promotions markdown items that would sell anyway and fail to change repeat behavior. What shoppers respond to now is relevance: mct.media/3Yvhfgk

Memberships are driving grocery demand, and that won’t change in 2026. Mass retailers use subscriptions to pull shoppers back more often. Regional grocers can do the same with the right system. Learn how: mct.media/44yQ7je

While mass retailers pushed delivery faster and cheaper, pickup held its ground. Now it’s back in focus. For time-stretched shoppers, pickup wins on speed and predictability. In 2026, your execution will decide whether it stays a strength.

As 2025 comes to a close, we want to say thank you. This year brought change, challenge, and real innovation across grocery—and we’re grateful to work with retailers who show up for their communities every day. Wishing you a healthy, successful, and fulfilling 2026.

Who are your most valuable shoppers? When in-store shoppers try online ordering, their habits shift: more trips, higher spend, stronger loyalty. In our study, multi-channel shoppers spent about $1,800 more per year: mct.media/4nzNaaw

Happy Holidays from Mercatus. Grocers play a bigger role in this season than most people realize keeping shelves stocked, orders moving, and communities supported when stakes are highest. Thank you for all you do. Wishing you a steady, successful, and rewarding holiday season.

Grocers can’t control tariffs, inflation, or supplier costs, but you can control how you respond. Margin protection comes from focusing on what’s in your hands: smarter inventory, targeted promos, efficient ops, and clear communication. Learn more here: mct.media/3OFrHL0

The holidays expose fulfillment weak spots fast. Early slot closures, slipping lead times, and backed-up staging can quietly erode trust. In a season defined by volume & volatility, staying ahead of both is what protects margin and loyalty. Full breakdown: mct.media/48S5Fkn

Big retailers win on scale. Regional grocers win on what makes them different. Bring your in-store strengths—fresh, prepared foods, bakery, service counters—into the digital shopping experience. When customers see your full value online, they engage more and stay loyal longer.

Holiday demand is unpredictable this year. SNAP delays, basket swings, and erratic orders mean “normal” planning won’t hold. Grocers need three essentials: 1️⃣ Staging 2️⃣ Capacity 3️⃣ Communication Get these right and you turn volatility into reliability: mct.media/3KtDwYn

Walmart and Instacart are buying loyalty with discounts. Regional grocers can’t outspend them, but they can outsmart them. Build loyalty that lasts with DXPro: personalized, data-driven engagement that keeps customers coming back.

Grocers chase growth in the wrong direction. The real opportunity isn’t acquisition. It’s activation. When loyal in-store shoppers order online, trips go up, baskets grow, and loyalty increases. Faster growth comes from deeper relationships, not new faces. mct.media/4nzNaaw

Walmart and Amazon can afford faster, cheaper delivery. You can’t, but you don’t need to. DXPro connects data and engagement so every order feels personal, predictable, profitable—no matter the fulfillment method. mct.media/3xRMNkg

When each dollar counts, relevance matters. With SNAP benefits disrupted, shoppers are making tough choices about where to buy. Grocers can’t rely on blanket discounts to keep customers. Instead, identify households in need and personalize offers that fit. mct.media/43oxjUl

Acquiring new customers is expensive. Losing loyal ones? Even worse. When a high-value shopper leaves, it costs 2.5–3.5 times more to replace their spend. That's why grocers need: ✔ Personalized offers ✔ Loyalty rewards that matter ✔ Seamless, connected experiences

The customers you need to grow are already in your ecosystem. Lapsing. Infrequent. Threshold. Growth isn’t about chasing one-and-done trial customers. It’s about engaging the ones you have. DXPro’s standardized programs make it possible. Here’s how: mct.media/46ijqsb