Ofgem

So much of staying on top of your energy bills comes down to keeping in touch with your supplier. Keeping your details up to date and reaching out early can unlock support, flexible payments, and better deals. Staying connected can save you money.

We strongly encourage anyone with intelligence related to the SFO's appeal to contact them at confidential@sfo.gov.uk 🧵 3/3

As part of this, Ofgem can and does make referrals to relevant bodies including the Serious Fraud Office where appropriate and this can and does lead to action. 🧵 2/3

Ofgem, as scheme administrator for ECO4 and GBIS, has the responsibility for exploring cases of suspected fraud for the purpose of approving or rejecting measures submitted by energy suppliers. 🧵 1/3

There are many different schemes in place to help you pay your energy bills, as well as benefits, grants and help offered by the government and energy suppliers. To see if you qualify for support, click here ⬇️ ow.ly/Lb6s50YhEy7

The government has completed its review of Ofgem ✅ The review recognises the importance of what we do, supports our direction and strengthens our role protecting consumers as the energy system changes. 🔗 Learn more: ow.ly/RJ7u50YO56j

If you’re in debt your supplier has to support you to get on top of your payments. You can find info on the protections in place for customers who owe money here: ow.ly/1BY950YAHLu

Your supplier is a good first point of contact for any questions or issues you have with your energy bill. You can find out who supplies your energy here: ow.ly/WvW250YAHIh

Your energy supplier should be your first point of contact if you have a problem with their service – they must have an adequate complaints process. For advice on how to contact them and get the support you need, look here: ow.ly/VWp250YAHHq

🏠 Here are 10 energy saving tips that you can do around your house to reduce your energy usage and in turn reduce your energy bills. Tap our link in bio for more.

What is the @EnergyOmbudsman? How could they help you? Watch our short explainer to find out and visit energyombudsman.org to learn more 👇 #EnergyOmbudsman #EnergyAdvice #KnowYourRights #EnergySupport #Ofgem #ConsumersFirst #EnergyExplained #EnergyAwareness

Three top tips for reducing your lighting bill: ↔️ Swap out your incandescent filament bulbs with modern LEDs, CFL or halogens 🌆 Turn off the lights when no one’s in the room 💡 Motion sensors are a great way to ensure you are only using lights when you need them

🔋 kW vs kWh 🔋 What's the difference? Watch our explainer video to find out.

Part 3 of our scam aware series: Doorstep scams Some scammers knock on doors pretending to be energy officials, pressuring you to switch suppliers or share personal details. If someone claims to be from Ofgem, that’s a red flag — Ofgem never visits homes.

Do you have credit on your energy account? It's good to learn how account balances work, why it might be a good idea to build up credit and how to get a refund if you think your current or previous supplier owes you money. You can find out more here: ow.ly/STR850Yvcuq

🚨 Tampering with your meter is illegal and could be dangerous. Discover the signs of meter tampering here: ow.ly/ukkk50Yvcrc

Scammers are posing as Ofgem to steal your info. ✅ Ofgem won’t sell you energy ✅ Won’t ask for bank details ✅ Won’t show up at your door Got a dodgy message? Stop. Check. Protect. 📞 0300 123 2040 📧 report@phishing.gov.uk 🔗 Tap our link in bio for more.

The Priority Services Register is a free service designed to provide additional support to people that might need it 🤝 By joining, you can receive tailored assistance from your energy supplier to meet your specific needs. Learn more: ow.ly/cfTs50VyOhs

Part 2 of our scam aware series: Digital scams Scammers often send emails that look official but aren’t. Check the sender - real Ofgem emails end @ofgem.gov.uk and genuine branding won’t look stretched or blurry. If it feels rushed or suspicious, stop and don’t click.

🏠 Moving home can be stressful, but don't forget about your energy supplier! Give notice, read meters, and provide a forwarding address to avoid issues. Tap our link in bio for more.