OpenSure Support

All services are back and running again! If you have persistent problems try the old log out and log in again to make sure all sessions are clean. Beyond that we are available ourselves on the usual support email address as well as here.

Quick update on the recent Zimbra outage: opensure.net/recent-zimbra-…

@CarolineBeaum12 No change on the filtering our end, it may be just an extra high flow rate. Forward a sample or two to us for investigate.

@OpenSureSupport I'm getting some decidedley icky spam. Could that be due to the patch issue, or is it more likely to be something we've clicked on unwittingly ?

All services are back and running again! If you have persistent problems try the old log out and log in again to make sure all sessions are clean. Beyond that we are available ourselves on the usual support email address as well as here.

@CarolineBeaum12 Hi Caroline. You should be able to DM now.

@OpenSureSupport Can i have access to my emails vis the CC arrangement? Tried to DM but it's greyed out.

We are currently experiencing a problem with most email services at present. This is after a zero day exploit security patch failed. We are working hard to rectify this with the platform software specialists. We will update here on Twitter as soon as we can.

We have now been told that there is not yet a safe solution to bring the service back online - so please follow this account and DM for us to setup your CC address for inbound email as a temporary option.

@CarolineBeaum12 We think we have the safest route out planned for returning to live service so we aim for this to be done tonight. Sorry for the long interruption its been a judgement between safe service access and being quick.

@OpenSureSupport any idea if it will be hours or days ?

@PhotopiaUK We think we have the safest route out planned for returning to live service so we aim for this to be done tonight. Sorry for the long interruption its been a judgement between safe service access and being quick.

@OpenSureSupport Hi, our emails aren’t back yet, is there any news on how the fixing is going? Speak soon, Becca

@CarolineBeaum12 We have 3 software devs and US support working on it now. We have no reliable time for fix yet.

@OpenSureSupport When is it likely to be fixed ?

@LizGM2 We have 3 software devs and US support working on it now. We have no reliable time for fix yet.

@OpenSureSupport Any idea when this will be up and running again?

If you're a customer of ours you'll have received an email about the upcoming server switchover. This is a genuine email from us and requires your action. Please get in touch if you have any queries. Thanks.

Apple users might be experiencing problems sending email this morning. We believe this is to do with updates to relating to the 4 live zero day attacks on Apple products at the moment, which can affect Apple mail and ios clients.

Just to let you know that we are now reluctantly blocking all .cyou TLD emails after we could not find a single recent valid email. 100% spam! If this affects you, please let us know.

Please ignore any messages of this nature and contact your recipient through a means other than email to notify them that SpamCop.net is down and that this will affect their incoming email from all domains. 2/2

Some of our customers may find emails they have sent are being rejected due to being on a SpamCop.net blacklist. This is due to the recipient depending on SpamCop.net which is currently down and NOT a sign you have been blacklisted. 1/2

@LizGM2 Hi Liz. That's great. Thank you for your patience and apologies for the inconvenience.

@OpenSureSupport All up and running again now :-) working through the new emails!

Some users may be experiencing email issues. Our engineers are working on it. Thank you for your patience.

@LizGM2 Hi Liz. Is it all working as it should be now?

@OpenSureSupport Ooo - and am getting cannot connect to server messages again too

@LizGM2 Thanks Liz. We'll look into it and get back to you.

@OpenSureSupport I seem to be able to send again OK but nothing inbound since 12:12, although I know material has been sent to me

All services are now running normally.