Pure

Now's the time to get a new Evoke music system! We give you a prepaid Mastercard with 50€/£/$/CHF when you buy one with us or in selected stores. What you do with the Mastercard is up to you: go wild in your favourite store or buy an Evoke Play ChargePAK. pure.com/cashback

@gillsweep Hello, please send your request to either store@pure-audio.com (if bought in our online shop), or support@pure-audio.com, if bought locally, at one of our partners. Thank you

@PureAudioWorld what is your address for returns? No reply received to emails.

Thanks for having us @GlitterBeamUK 🥳

@antonymale Hello Antony, it is possible to set up custom stations on your Evoke Spot. It is done through the same steps you follow for the Elan Connect: youtube.com/watch?v=Ifb6H0…

Hey @PureAudioWorld . Can I set up custom internet radio stations on the Evoke Spot? The only info I can find online is for the Elan Connect. Thanks!

@Nightingale26 Hello Linda, as said they will answer as soon as possible. You have created the ticket at following email address, am I right? store@pure-audio.com

@PureAudioWorld That's not my problem. I want to know what's wrong. Poor customer service isn't a good look.

@PureAudioWorld I have a Chronos fm dab cd radio. It's old, I bought it in 2010. Recently, it's been randomly losing an hour on the clock. It's actually 11:27 om right now but the clock on the radio says 10:27 pm. Any suggestions please?

@Nightingale26 Hello Linda, we currently have a lot of customer requests. They will come back to you as soon as possible. We also do not operate over the weekend.

@PureAudioWorld Still no reply.

Pure radio 📻 in their natural habitat. Rock 'n' roll looks good on the new Evoke range, don't you think? #radio #rocknroll #pure #wegrowbrands #radiolife #musiclover

@bennypropke Hello Benny. We needed to shut down Flow because it does not meet the standard expectations of a new device. We thought about every possible solution but unfortunately there was only this way. Our new radios have a internet connection which is not Pure owned anymore.

@PureAudioWorld So if you buy from this brand you cheat customers so they need to buy every few year a new radio?

If you own a Pure Internet Radio +7 years or older, we might have news for you. Click on link to learn more. support.pure-audio.com/de/news/posts/…

@dvd_90 @RadioHacking Buenos dias, Nos complace informarle que el Elan Connect viene con la opción WPS. Una vez que seleccione su red, tendrá la opción de introducir sus credenciales de red o seleccionar el método WPS.

@RadioHacking @PureAudioWorld Estoy a punto de comprarla pero me surge la duda en el tema WiFi, mi clave es muy larga... ¿Tiene alguna ayuda para conectarla como wps o por usb?

Hoy os voy a hablar un poco de una radio muy interesante que seguro que os gustará. Se trata de la Pure Elan Connect de @PureAudioWorld que cuenta con FM,DAB/DAB+, Bluetooth, Wifi y muchas funcionalidades. Me costó menos de 40€ en oferta #radiodigital #DAB 📻 . Continúa 👇👇👇

@lornacp94 Hello Lorna, thank you for reaching out! We have reached back to you with some questions to collect more details on this issue, and we will investigate it as soon as we know more.

@PureAudioWorld I am trying to set up a Pure Discovr speaker but the app is not available for download- how am i supposed to complete the set up?

@nigelrpage Hi Nigel, we have forwarded your request to our shop colleagues. We wanted to follow up on the problem you experienced and we would like to know if everything is working as intended for you. We look forward to your reply.

@PureAudioWorld The email address used for the newsletter has already been communicated to you as previously requested. The image attached to my last message is of an edit of the email Pure sent to me with the case reference in the title. As a case ref has been assigned you have all you need.

@PureAudioWorld I like your products. I’ve even bought a couple of items down the years and I continue to receive your promo emails. I have a profile and the last time I checked I lived in England. So why do you think I’m in the Eurozone? This just the latest in poor comms…👇🏻

@nigelrpage Hello Nigel, I am really sorry about that. Maybe you forward this e-mail once again to them. Maybe they have overseen it. I am really sorry for the inconveniences.

@PureAudioWorld Nothing at all.

@nigelrpage Hello Nigel, thank you for the information. Could you let us know which email address is used for the newsletter? Our colleagues will be working on fixing the currency once we have it. You are welcome to send us this information as a private message.

@PureAudioWorld It’s quite simple - I require your promo emails in: 1. English - you are getting this bit right. 2. £ GBP - you are offering € EUR. Once upon a time you got all of it right. Ticket number as per last email received: 👇🏻

@nigelrpage Hello Nigel, thank you for reaching out! We are sorry to hear that you are still getting emails in the wrong language and currency. Could you let us know what your ticket number is? We will forward this to our store colleagues.

@PureAudioWorld Despite assurances that this has been dealt with, I have just received another English language/Euro priced promo email. An email received 16/3/23 from ‘Anna’ (store@pure.com) in response to me providing my account details 10/3/23 confirmed my information was being corrected.

@CatDow Hi, thank you for reaching out! We are currently investigating this issue. In the meantime, could you open a ticket on our support platform with the following information: Your highway model. Your phone model and android version. support.pure.com/en/new-ticket Thank you in advance!

@PureAudioWorld team, what's going on here? I've reverted to my old handset to overcome the issue - no joy. No DAB either 😭

@_noseinthewind Hello Robert, thank you for reaching out! We are very sorry to hear that your power adapter broke as you were pulling it off the socket, we realize this must have been very surprising. Could you please let us know which model you have? We will be investigating this on our side.

I’ve never seen one of these adaptors fail like this before. It split as I was pulling it out of the socket. Glad it was me & not someone with smaller fingers! @PureAudioWorld

@nigelrpage Hello Nigel, would it be possible for you to write us an e-mail to store@pure.com regarding your issue? I would need your e-mail address in order to change the settings. I do not want that your e-mail address will be official in the internet when you post it here directly.

@PureAudioWorld Have received a further “March Madness with the Elan Connect” email this afternoon, pricing in €. I assume such emails will take a while to dribble out due to pre-set marketing campaigns already underway. Please confirm you have adjusted the parameters to £ only. Thanks.

Working from home is now part of every day. And, zoom calls aside, it can be a little isolating. Worry not, we have another great offer for you today as part of our MADMARCH season. Get a ChargePak worth €69,99 when you buy an Evoke Play!