LevelAI

Another milestone powered by our community! Proud to share we’ve earned a spot on G2’s 2026 Best Software list for Agentic AI Products. Thank you for your continued feedback, which helps us build better software every day. Explore Level AI on G2 - hubs.la/Q045p-7s0

Level AI is excited to announce expanded capabilities for its AI Virtual Agent to help CX leaders move past maximal automation toward a strategic Human-AI balance. Press release: hubs.la/Q0450L_40

We’re thrilled to announce our placement in the CMP Research Prism technology assessment as a 'Pioneer' provider for both Automated QA/QM and Customer Analytics. Learn more: hubs.la/Q041Px7r0 #CMPResearchPrism #LevelAI #CustomerAnalytics #AutoQA #QualityManagement #CX

CX is undergoing a fundamental shift, one where AI supplements legacy roles! Want to understand how the new playbook will augment your org? Join our upcoming webinar: we’ll break down the new operating model and what it means for your teams. Register here: hubs.la/Q03Vz_D80

Pilots are easy. Designing AI that survives real CX complexity? That’s the work 📘 Read Part 1 of our new series where Sirisha M. breaks down the shift from isolated experiments to durable AI systems here: hubs.la/Q03Vz_pw0 Stay tuned for part 2!

AI is changing CX fast, but the biggest shift isn’t the tech. It’s how the work changes when AI agents take on the initial volume layer. Join Sirisha M. and Mike Parker on Dec 4 to know about how CX leaders are future proofing their orgs 👉 Save your seat: hubs.la/Q03Vz_GZ0

AI is changing CX fast, but the biggest shift isn’t the tech. It’s how the work changes when AI agents take on the initial volume layer. Join Sirisha M. and Mike Parker on Dec 4 to know about how CX leaders are future proofing their orgs 👉 Save your seat: hubs.la/Q03TP_m10

Some of our favorite moments from last week's #LevelUP2025 CX Summit in Mountain View! Thank you to everyone who joined us for this unforgettable gathering!

We're thrilled to announce our $39.4M Series C funding! To our customers: Your trust and partnership have been invaluable. We're excited to accelerate our growth, push the boundaries of AI innovation, & continue delivering exceptional value. #CX #AI #FundingNews

Take your financial services contact center into a new era of quality assurance with Level AI. Our Generative AI-driven tools ensure compliance, boost efficiency, and enhance CX. Learn more: hubs.la/Q02G3Dk30 #GenerativeAI #ContactCenter #FinancialServices #LevelAI

With Level AI Auto-QA doesn't mean agents being subject to the hallucinations of the latest toy from silicon valley. Along with an in-house generative AI trained for contact centers, we manually review thousands of QA scores every month. hubs.la/Q02DGhDQ0

Transform your contact center QA with Level AI's groundbreaking Smart Skip!⚡Our industry-first AI feature automatically navigates to crucial moments in agent screen recordings—such as application switches & data entries. Learn more: hubs.la/Q02C4Pvr0 #callcenter #AI #QA

Empower your agents to conquer complex calls with Level AI's Agent Assist. Our real-time AI solution provides instantaneous knowledge at agent's fingertips to reduce average handling time (AHT), slash wrap-up time, & elevate CX. Click here to learn more - hubs.la/Q02xYVyZ0

Learn how service leaders are prioritizing proactive problem-solving, insightful analytics, and technology-driven efficiency to exceed expectations and deliver exceptional service. Click here to learn more - hubs.la/Q02vGlkV0 #Gartner #Contactcenterleader #GenerativeAI"

Explore how a Real Estate investment trust transformed its customer service by partnering with Level AI, addressing challenges like transcription accuracy, outdated interfaces, and rising costs. Click here to learn more - hubs.la/Q02rRSWM0 #CustomerSupport #RealEstate

Learn how Level AI revolutionized customer support for a global restaurant reservation platform, automating QA workflows, reducing AHT by 18%, and providing deep insights to enhance service and efficiency. Learn more - hubs.la/Q02rtyCb0 #LevelAI #customersupport #CX #QA

Discover how customer service leaders are tackling 2024's key challenges: optimizing self-service, navigating generative AI's potential, and harnessing customer journey analytics for superior CX. Learn more - hubs.la/Q02r1ygj0 #LevelAI #Gartner #CX #contactcenterQA

"5 Best Practices for Voice of the Customer Programs" – a must-read for anyone passionate about elevating their customer experience strategies in 2024! Develop comprehensive VoC strategies that can cultivate a culture of customer obsession. Learn more: hubs.la/Q02jkDMc0

Generative AI is redefining what customer experience teams can do. Gone are the days of making endless surveys for every touchpoint that only serve to annoy customers. Learn all you need to know about Gen AI as a CX pro here: hubs.la/Q02hWYR50 #customerexperience #CX

Turn contact center interactions into learning assets with Level AI's Conversation Library. Build a repository of insightful conversations, share with agents and teams to boost coaching, foster collaboration, & distribute customer insights. Learn more - hubs.la/Q02hLP5m0