trainline

Travelling by train this Summer? Check out some of our useful help pages: 🌞Travel info > bit.ly/3pn9g6Y 🌞Disruption updates > bit.ly/3S0GdlB 🌞Refund options > bit.ly/3CXMAMh Need a travel companion? Download our handy app > bit.ly/3Q6vQdx

@Hammers091 Thanks for highlighting this. We're continually looking to update our app, so I'll ensure your feedback is passed on to the relevant team.  - Gareth

@thetrainline my train definitely hasn’t arrived at Pboro

@Hammers091 2/2  all restrictions that are stated on your ticket, such as route and operator(s) specified. If you're delayed in reaching your destination, you may be entitled to claim Delay Repay. More details can be found here > bit.ly/2FAMJdZ Thanks - Gareth

@Hammers091 1/2 Hi Jack, if your train has been delayed/cancelled, if you have Advance tickets, you'll be able to use the 1 service either side of this departure. If travelling on Flexible fares, you can travel on alternative services, but you must follow all restrictions that are stated

@andreabefuen Hola, siento mucho lo ocurrido. Por favor, facilítanos los datos de tu cuenta aquí > tinyurl.com/d7txbdkh y veremos cómo podemos ayudarte. Gracias, ~Lorcan

He perdido un viaje a Madrid porque @thetrainline ha decidido cancelar mi billete y no avisar de esta cancelación. Encima no hay atención al cliente por teléfono un sábado por la mañana solo de lunes a viernes. Vergonzoso, hace un mes que compré el billete y no avisáis

@MorganBowyer9 If you're already responding to my colleague Rado, I'll leave you in his capable hands.  Thanks, ~Cat

@thetrainline I have dm you about a ticket question

@MorganBowyer9 Could you reply to the DM that we've responded to? That way, you won't have duplicate conversations. Thanks, ~Cat

@MorganBowyer9 Hi there, I can't see the DM, have you sent the DM using X or a different method of Social Media and handle? Thanks, ~Cat

@orbitchuuu3 Hello, I'm sorry to hear your train was so badly disrupted.  You can see how to make a Delay Repay claim and the compensation that you can expect here. > bit.ly/3N7ozfX Thanks, Keith

@thetrainline i’m expecting a full refund with my delay repay this is a joke my train was meant to leave at 20:30 and i am STILL ON THE TRAIN

@JennettEmily Hi Emily, if you couldn't travel because a train operator has cancelled your journey, can you add your info here > tinyurl.com/4sznat4h and I'll look into this. Thanks, ~Cat

What an utter shitshow @thetrainline - apparently I’m expected to time travel back after arriving in Newport to then get the train to Hereford. Now having to either shell out £80 for an Uber or wait until 00:53 to get the next train.

@tims_myths Hi Tim, we sell tickets for the various train operators that you travel with.  I recommend contacting TransPennine Express/Northern for info on how they decided on the details of available tickets. You can find a link to their websites here. > bit.ly/338lHs9 Thanks, ...

@thetrainline where have anytime month return options gone? I can only select day return on Huddersfield to Headingly.

@LizabethAnne32 Hi there, if you purchased a Railcard through Trainline, can you let me know what the problem is? Thanks, ~Cat

@thetrainline is there a tel. Contact number for UK, if someone has a problem with a rail card?

@danls07 Hi Daniel, I've added a link here > tinyurl.com/mr24ywav where you'll find info relating to Trainline Flex. Thanks, ~Cat.

@thetrainline how does Trainline flex work? Say I got the train I booked on the way there but on the way back I needed to cancel the return leg, is that allowed?

@leehyde30 Hi there Lee,  Please can you answer the following questions on this link, and I'll be able to have a look at your options > tinyurl.com/324yzznw (tinyurl.com/324yzznw) Thanks - Gareth

Hey @thetrainline, I have travel booked via London tomorrow. It’s a return journey on a split save outbound and advanced single inbound (on Friday). With the tube strikes it throws my journey into chaos. Can I cancel all my tickets and re-book using the East Coast mainline?

@Chris13828347 Use our disruption tracker sent in the link for future journeys if you need to double-check services. Thanks, ~Cat (2/2)

@thetrainline how long are the trains effected between Newport - Filton Abbey Wood?

@Chris13828347 There's engineering works taking place until 8th June, so the buses will be in place replacing journeys between Bristil Parkway and Newport. You'll be fine for travelling on 20th June -(1/2)

@Chris13828347 Do you have a specific travel date in mind Chris, or just checking for service disruption? Thanks, ~Cat

@Chris13828347 Can I check, are you travelling from Newport South Wales or Newport Essex? Thanks, ~Cat

@Chris13828347 Hi there, you'll be able to check for disruption and all available services running here > bit.ly/3WRRbJf  I've also added the link for our live tracker > bit.ly/3QnzQpv Thanks, ~Cat

@GuitarH1982 Hello, if you let me know exactly what you need a hand with, I'll see how best I can help. Thanks, Keith

@thetrainline lol I waited 30minutes when the app said usually within 5. instead of answering my question kept referring me to the ticket. If I could find it on the fucking ticket I wouldn’t be asking!!! Customer Service, answer the question and explain where to find info! DAF

@laraasaiz Hi Lara, I recommend clearing your cookies and cache or uninstalling the app, restarting your device and reinstalling the app.  Can I confirm if you're now able to book? If not, can you share a screenshot of the message you receive? Thanks, Keith

@thetrainline Hi! I can’t seem to book any tickets, I’ve been trying for days and it says this. Any help? The ticket prices are going up and I need to get this please!

For sun chasers, shade seekers and everyone in between. ☀️ Summer journeys start in the Trainline app > bit.ly/3Q6vQdx