trainline

Travelling by train this Spring? Check out some of our useful help pages: 🌱Travel info > bit.ly/3pn9g6Y 🌿Disruption updates > bit.ly/3S0GdlB 🌿Refund Options > bit.ly/3CXMAMh Need a travel companion? Download our handy app > bit.ly/3Q6vQdx

@lindafraser13 Hi Linda, please share your account details in here > tinyurl.com/56mcmebb and I'll see how we can assist you. Thanks, ~Lorcan

@thetrainline can I change a photo on my railcard as part of the face is missing . Thanks

@walkmich84 Yes, if you were unable to reach your destination on time due to disruption you can use the previous link to claim compensation.  If you did not select a specific return journey, you'll need to share your intended trip with the Train Operator. Thanks, Keith

Hey @thetrainline every single one of my journeys today has been delayed/cancelled/over capacity and when looking at my ticket and trying to sort a delay repay out, it’s not even giving me an option.. instead it’s saying my journey went ahead with no issues! False! Help please 🙏🏼

@walkmich84 The full link is - support.thetrainline.com/hc/en-gb/artic… You can find the links to the Delay Repay forms under "Compensation for single tickets". Thanks, Keith

@walkmich84 Hi Michael, I'm sorry to hear your trains were all disrupted. As you travelled and were delayed, you can claim for Delay Repay via the service provider here. > bit.ly/3N7ozfX Just so you know, you make a claim for the full journey with the first disrupted operator. T...

@luismiro_ Me alegro de que hayan llegado tan rápido. Espero que pases una buena tarde. Gracias, Keith

Hola. Lo que me ha pasado este fin de semana con 2 billetes comprados en @thetrainline es una vergüenza. Resulta que sin aviso de NADIE me fueron cancelados hace unos días. Al llegar a la estación no constaban para Renfe y me tuve que volver a comprar los 2 billetes a bordo.

@emma_b53 You're welcome.

@thetrainline Hi. I've paid for two tickets for the 08.22 train Chesterfield to Liverpool lime Street on 26.5.26 but for some reason I don't have seat reservations. Could you help please. Thank you

@emma_b53 Hi there,  EMR don't currently offer seat reservations for your journey. Your ticket is a 'counted place' which means you can sit in any available seat within your ticket class. Thanks, ~ James

@slim3110 Hi Emma,  There must be one child travelling with one of the two named Railcard holders for the discount to apply.  More info here > tinyurl.com/3ayzf8vm Thanks, ~ James

@thetrainline can you use a family and friends card when you just with a friend and not the usual family?

@odetomercury Hi Jake, Please DM us or share your account details in here > tinyurl.com/4dzedk52 and I'll see how we can assist you. Thanks, ~James

@thetrainline the planned industrial action tomorrow, are we expecting normal service after 7 am or are cancellations after this time still likely? Unsure if I should travel.

@BradleyJamieS You're very welcome Bradley, glad I could help. Thanks. ~Cat

Hello again @thetrainline team. Can’t believe my luck. For the second day in a row I’ve had to abandon my journey. signals broke and trains cancelled after I had arrived and bought a ticket, so I have scanned but spoke to station staff when I left. Please may I have a refund.

@BradleyJamieS As you couldn’t travel due to the service disruption, I’ve refunded the value of that ticket. You'll receive £2.50 back into your account within 5 working days. Hope you can still enjoy some of the bank holiday sunshine. Thanks, ~Cat

@BradleyJamieS I can see a scan on the ticket, can you let me know the reason for this? Thanks, ~Cat

@BradleyJamieS That's not so good. Sorry to hear the journey hasn't gone as planned. If you share your details here > tinyurl.com/4sznat4h I’ll look into this for you. Thanks, ~Cat.

@BradleyJamieS Hi Bradley, can I check, will you manage to travel to your destination station using the original tickets, albeit on a different service? Thanks, ~Cat

@SteveYambo I've asked colleagues to look into this for you Steven. We'll be back in touch as soon as possible. Thanks, ~Cat

@thetrainline Need to cancel a trainline and have Trainline Flex. It won't process my claim and states start claim on XCover.com That site refers me back to Trainline. How do l get my refund!

@begforloves With flexible tickets, refer to the T&Cs of your booking for alternative options and any restrictions. You'll be able to check for services running here > bit.ly/3QnzQpv Thanks, ~Cat (2/2)

@begforloves Hi Lauren, I've checked, and the service is showing as cancelled. If you've already got a ticket, and you've it's an Advance Single, you can travel with the same operator on the service immediately after the disrupted train (1/2).

@EleanorAbbey93 I've added a link here > bit.ly/4jLbfYT where you'll find all available services running. Thanks, ~Cat (3/3).

@thetrainline hey! My work booked it a train back from Leicester to Birmingham at 20:20, but I’m finishing earlier than expected, can I jump on an earlier train or will I need to go to the ticket office and pay a fee? Thank you! ☺️

@EleanorAbbey93 The exchange must be done before the original departure time; fees will be applied. For flexible types like Off Peak or Anytime, these can be used at alternative times, but make sure to check the T&Cs for any route or train operator restrictions before boarding (2/3)

@EleanorAbbey93 Hi Eleanor, it depends on the type of ticket you've got. Advance Singles are only valid for the specific journey you've booked, but they can be exchanged. You can find info here > bit.ly/3H65Klv (1/3)