trainline

Travelling by train this Summer? Check out some of our useful help pages: 🌞Travel info > bit.ly/3pn9g6Y 🌞Disruption updates > bit.ly/3S0GdlB 🌞Refund options > bit.ly/3CXMAMh Need a travel companion? Download our handy app > bit.ly/3Q6vQdx

@DebbieHudzik Please share your account details in here > tinyurl.com/56mcmebb and I'll see how we can assist you. Thanks, ~Lorcan

@thetrainline 18 days with no resolution on a refund for a cancelled train service (ref 474507607728). Under EU Regulation 1371/2007, passengers are entitled to a refund without undue delay following a cancellation. Please confirm a resolution date. @thetrainline

@lana1115509 Can you confirm if you were able to reach your destination, albeit delayed, using your ticket? Thanks, -Lorcan

@thetrainline my train from darlington - manchester victoria ended at leeds due to the incident at manchester do i get any compensation? i had to pay for a £90 uber

@DebbieHudzik Hi Debbie, not all refunds are possible via your account. Can you confirm if you were able to reach your destination, albeit delayed, using your ticket? Thanks, -Lorcan

@MathewStock_ Hi there, please share your account details in here > tinyurl.com/56mcmebb and I'll see how we can assist you. Thanks, ~Lorcan

Hello, our open return journey train was cancelled and a rail replacement bus was offered. This would've made us late to an event so we had to make alternate travel arrangements. Your AI said we may be eligible for compensation/a refund, but stops working. Any help? @thetrainline

@RobbieTollon I could understand you frustration however once a ticket has been used to reach it's destination, it's considered used and non-refundable. Delay Repay claims are handled by the operator and we have no control over their processes. Thanks. ~Lorcan

@thetrainline im wondering if you could help me my first train from birstol to newton was delayed by 40 mins and my train from newton to Paignton was cancelled tjis happened yesterday evening and it’s giving me no option for a refund or Comp!!!

@RobbieTollon Delay Repay compensation requests are processed on the operators website and you can find their website via the link I provided, by selecting the name of the service provider in blue. Thanks. ~Lorcan

@RobbieTollon As you reached your destination, albeit delayed, your ticket has been used in full and is no longer refundable. However, you may be eligible to request Delay Repay compensation directly from the affected train operator. More info here > bit.ly/3ZYdvpF Thanks, -Lorcan

@peachy_keee Off-Peak Returns allow you to board alternative trains. However, you must follow all restrictions your ticket might have such as time, route and operator specified. Please be advised that there are no time restrictions for trips on weekends. Thanks. ~Lorcan

@thetrainline hi, if my plans have changed today and I can now make an earlier train (from Nuneaton to Stoke) would this be allowed on my ticket? it only highlights later trains and not any earlier!

@Simonsysyw Hi there, I'd suggest checking Monzos help page on how to receive a code for a railcard. You can check which railcards you may be eligible for on our help page here > bit.ly/3D7dRvN Thanks. ~Lorcan

@thetrainline how do I apply the monzo railcard and what type of card do I select?

@RobbieTollon Hi Robbie, not all refunds are possible via your account. Can you confirm if you were able to reach your destination, albeit delayed, using your ticket? Thanks, ~Lorcan

@lana1115509 Hi there, please share your account details in here > tinyurl.com/56mcmebb and I'll see how we can assist you. Thanks, ~Lorcan

@Madders505 For our app, I'd suggest clearing your apps cache, uninstalling the app, restarting your device and reinstalling the app. Thanks. ~Lorcan 2/2

@thetrainline Hi. I need to get from Liverpool to Formby tomorrow morning. What are the times of the trains? I’d seen one arriving around 10:45am but now I can’t see any at all tomorrow

@Madders505 I can see there are tickets available for that route today on our website and on our app. I'd recommend clearing your cache and cookies from your internet browser. 1/2

@Madders505 Hi Sean, I'd recommend checking our live train tracking page for up-to-date info > bit.ly/3QnzQpv Thanks. ~Lorcan

@_iamjamesreid Super Off Peak tickets can be used at all times on the weekend 😊️  Thanks - Gareth

@thetrainline Which services today from Euston to Liverpool on LNR count as Super Off Peak??

@_iamjamesreid Hi James,  You can find more details on Off Peak fares, along with which services they are valid for, on the following link > tinyurl.com/bdea5fmb Thanks - Gareth

@CarefreeMami_x Hi Chloe, sorry to hear that. For us to reply to you via DM, you'll need to send us a DM first. Can you tell me more about your enquiry? Thanks. ~Lorcan

@thetrainline please DM me I have an enquiry and quite frankly I’m annoyed🙃

@srnmo @trainline Hi there Sorin,  All tickets, including journey details being purchased are confirmed before completing payment.  Please can you answer the questions on the link provided, and I'll be able to have a look at your options for you > tinyurl.com/324yzznw Thanks - Gareth

@thetrainline @trainline I booked a UK rail ticket, but the website issued an 08:19 train instead of the afternoon train I selected. Your change page loops with "Booking not eligible for change", the support form doesn't work, and WhatsApp hasn't responded. Can someone pls help?

@markcoupland2 Hi there Mark, Not all refunds are possible to complete via the app. Can you advise on your reasoning for looking to obtain a refund for your tickets?  Thanks - Gareth

@thetrainline you guys are disgraceful you charge people to pay extra so they can refund their ticket then when I go ti refund my ticket it says non refundable absolute disgrace and then it says I can exchange for a different date however that comes with a £10 charge 😡

@sianbechi I've checked that trains schedule on the national database. I can see that it was changed on 9/07/26 to depart at 19:48. The next day, 10/07/26 it was changed back to 19:16.  It doesn't give me any reason why the train operator did this. Our system automatically sends out alerts.

@thetrainline I had an email on 9th July saying my train time had changed on 17/07 to 19.48.Original journey 19.16 but no trains have changed on your website for new tickets. No trains at 19.48?!