TouchPoint One

Check out our latest article: What Elite Sports Leaders Can Teach Contact Centers About Performance Excellence 🏈 linkedin.com/pulse/what-eli… via @LinkedIn

Check out my latest article: How Authentic Leadership and Gamification Can Boost Morale, Retention, and Performance in Contact Centers linkedin.com/pulse/how-auth… via @LinkedIn

Check out my latest article: Why Connection, Not Just Efficiency, Drives CX Results linkedin.com/pulse/why-conn… via @LinkedIn

Check out my latest article: Activating Servant Leadership to Boost CX! How TouchPoint One Gamification Bridges the Leadership-Employee Gap linkedin.com/pulse/activati… via @LinkedIn

🙏 TouchPoint One is immensely proud to share that we have been named a Finalist in two prestigious categories at the 2024 Stevie Awards for Sales & Customer Service! touchpointone.com/news-events/to…

TouchPoint One Introduces IQAssure: AI-Powered Coaching Plans for Enhanced Quality Management — Transforming Quality Assurance with Groundbreaking AI Technology, IQAssure Redefines Efficiency and Accuracy in Contact Center Operations — story.cd/AAWKyh

A-GAME Leagues Gridiron Season IX Brings Gamification to the Forefront of Contact Center Performance — Innovative Enhancements Set to Boost Engagement, Performance, and Retention in Contact Centers — story.cd/AAV1nl

🚀 Are you ready to be the EX MVP of your CX organization? It's time to step off the sidelines and into the game with TouchPoint One's A-GAME Leagues! 🏈 Imagine transforming routine performance management into an exciting, morale…lnkd.in/gpXKGGRk lnkd.in/gGP2bGAA

An important quick read from Qualtrics Head of Product, tech visionary, and CMSWire Contributing Author, Fabrice Martin. This quote particularly encapsulates the essence of genAI: “To extract the most value out of LLMs, organizatio…lnkd.in/gG7__uhM lnkd.in/g_gEFCGi

Great piece, @TimElmore! A simple three-ingredient recipe to revitalize leadership and rebuild trust in it. #leadership #connectedness #empathy lnkd.in/gsBtuP2G lnkd.in/g3vPxHcZ

'Quiet quitting' is the silent epidemic plaguing the global workforce, costing the economy nearly $9 trillion per year, as revealed in this post by Gallup CEO and Blind Spot author, @JonCliftonDC. But what if the antidote is not ju…lnkd.in/gx9WbQde lnkd.in/g55GjnEE

Reposting @ttunguz latest post and recommending my network subscribe to his excellent newsletter. Databricks announced its plan to acquire MosaicML for $1.3b, while Snowflake deepened its partnership with NVIDIA to offer customers…lnkd.in/dmS6rpPh lnkd.in/dYktAj7W

📌 TouchPoint One Customer Contact Week 2023 Brief: Unearthing Hidden Costs and Unleashing AI in Customer Contact Centers   Fresh from a fantastic CCW 2023, a prevalent theme emerges (expressed by >50% of operations leaders visiting TouchPoint One booth #…lnkd.in/gQgP5uJE

Team TouchPoint One and the Baby Mr. Business #ex squad ready to kick-off Customer Contact Week 2023! Stop by booth 431 and say hello! #contactcenter #ex #cx #employeeengagement #gamification lnkd.in/gAVmh9ux

Good morning, CX/EX pros! Ready to satiate your AI cravings? Then belly up to this expansive McKinsey Digital research smorgasbord. The report covers AI’s anticipated impact on a wide range of industries – including customer operat…lnkd.in/gZT2na2R lnkd.in/gMQVrRAM

If you haven't tuned into @Josh_Bersin's podcast yet, this episode is a great place to start. It's a deep dive into the world of data management and operational efficiency, and it might just make you feel less alone in your journey…lnkd.in/gdBW5Xav lnkd.in/ge7bG2-8

TouchPoint One to Spotlight Innovations in AI, Gamification, and Performance Management at CCW 2023 — Transforming Customer Contact Operations with Cutting-Edge AI-Enhanced Solutions, to be Exhibited at Caesars Forum, June 19-22, Booth 431 — story.cd/AAVkOy

Contact me if you're heading to Vegas next week for Customer Contact Week #25 - or just stop by Booth 431 to say hello! Excited to meet with old friends and make new ones to discuss all things #EX, #CX, #AI, or whatever's on your mind. 🧠 😁 lnkd.in/g52QDTTA

Thanks for sharing, Archana Jain and hope you are well The 30-minute interview is excellent and highly informative. Ericson Chan covers the strategy and technology gamut from CX, EX, IoT, China, digital enablement, AI of course - and so much more. The Zur…lnkd.in/g6aUicvV

My latest Forbes Technology Council musings (and a little personal backstory) hot off the press! In today's customer experience landscape, fostering genuine connections has become an imperative – this applies to you senior manage…lnkd.in/g3z5i3k3 lnkd.in/g7YgVWHR