Zocdoc

@RiRi_Chats Hi RiRi, We’re sorry to hear of this experience. While providers are responsible for the insurances listed on their profiles, we’d like to follow up with this office so we can correct any inaccuracies and help get you the care you need. Please give us a call at (855) 962‑3621.

@Zocdoc it’d be helpful if you had a vetting system to verify doctors take the insurance I’m inputting, otherwise it defeats the app’s purpose. Many doctors use the app to advertise and don’t accept the insurance that the app says they accept.

@macmixing Hi Dom, We’re truly sorry to hear about your experience – you deserve respectful, professional care. We’d like to learn more about what happened so we can follow up with this office and help you find the care you need. Please contact us at (855) 962‑3621 or service@zocdoc.com.

@msingh13809 Hi there! Thank you for your feedback. We’re sorry to hear about any difficulty you experienced using our platform. We’d like to learn more about what happened and help you get the care you deserve. Please give us a call at (855) 962-3621. We’re here to assist you.

@Zocdoc lying about and location just to make money

@santana76cm Hi there! Thank you for your feedback. We're sorry about your experience with our customer service. We’d like to learn more about what happened and help you get the care you deserve. Please give us a call at (855) 962-3621 at your convenience. Our team is here to assist you.

@Zocdoc another good business going down the tubes in customer service, avoid if you can. Zero organization.

@Osmosis_Groans Hi there! Thank you for your feedback. We’re sorry to hear about any difficulty you experienced using our platform. We’d like to learn more about what happened and help you get the care you deserve. Please give us a call at (855) 962-3621. We’re here to assist you.

@Zocdoc you are a terrible service

@lizzz_martucci Hi Liz! We’re very sorry you missed your telehealth visit. We’d love to hear more about what happened, follow up with the office, and make sure you get the care you deserve. Please give us a call at (855) 962-3621 so we can assist you.

Nothing like paying a copay for your doctor not to show up for the tele health visit from @Zocdoc. Hopefully I can find a dermatologist open today because my skin is getting worse!

@nmcfootankle 👏

👣🚔 If going above and beyond for our patients is illegal... WE'RE GUILTY 📲 Book a check-up: zocdoc.com/doctor/jonatha… #FootAnkle #JonathanPajouhDPM #HealthyFeet #FootCare #guilty #aboveandbeyond

@dr99878 Hi! We’re sorry to hear that you had difficulty canceling your appointment. At Zocdoc, we aim to make booking and managing appointments as seamless as possible, and we apologize that this wasn’t the case for you. If you still need assistance, please call us at (855) 962-3621.

@Zocdoc is such a terrible interface for users. They make it super easy to make an appointment but almost impossible to cancel (obv. on purpose as they could just have a manage-appointment link in their confirm email). Not using any doctor that uses this crap.

@SlugShaman Thanks for your feedback. Zocdoc is a paid marketing platform, and our pricing is based on a third-party valuation study. This study factored in market rates for similar services. Please call us at (866) 962-3621 if you'd like to discuss this further.

@Zocdoc If you don't want to be considered a scam, you desperately need to change your price policy. This is a terrible policy for providers and is absolutely not necessary for the way a referral website works.

Put off signing up for ZocDoc for months but finally did because I saw it being advertised recently and though, hey, they're probably getting a lot more patients so it might be a good source of clients. Then they tell me they'll charge $73 per new client whether they show or not

@dakdevs Hi there! Thanks for the feedback. This is certainly not how we want our platform to work. When you have a moment, please give our team a call at (855) 962-3621 so we can troubleshoot further.

Yo @Zocdoc your providers never load. and you call GQL for current user like 8 times in 1 page load ...

@heroasinheroine Hi! We're sorry for any inconvenience caused by our locking policy. This policy is designed to address excessive cancellations and no-shows to prevent misuse of our platform. If you have any further questions, please feel free to contact us at 855-962-3621. Thank you!

@JudithJ23937849 Hi Judith! We created Zocdoc to be the beginning of a better healthcare experience & we're sorry this was not your experience. Please give us a call at (855) 962-3621 so that we may assist with helping you find the care you need.

@Zocdoc That is an untruth - you cannot find "the one" because the site gives you a conglomerate of doctors for everything but what you are looking for be it a primary care physician or a podiatrist or endocrinologist. Finding a specific specialist is a fulltime job.

Searching for a doctor you’ll love? Our new guided search makes it easy to find ‘the one.’ Simply answer a few questions and you'll receive a tailored set of doctors with the right experience to treat you. zocdoc.com/blog/find-your…

@MattAboutIt Hi Matt, we're sorry to hear about the trouble you experienced with inaccurate availability. Providers have control of the availability that they display, so we would like to follow up with the office so this doesn't happen again. Please give us a call at (855) 962-3621.

It’s problematic to go through the process of finding a doctor and making an appointment to then receive a call at 7am the next day saying the doctor doesn’t have availability for months. Is there NO accountability through @Zocdoc?

Hey @Zocdoc, are any of the open appts on your website real?? Your doctors are putting out false availability. Primary care, dentists, dermatologists, doesn’t matter. WHY does the app show availability when they don’t have opening until months from now? #BaitAndSwitchHealthcare

@smlyc Hi. Zocdoc's closed-loop system only allows reviews from patients who booked via Zocdoc & attended their appointment. We aim to be a useful, representative & reliable resource which means we post both positive & negative reviews. Please give us a call at (855) 962-3621 for help!

@Zocdoc why have you started hiding reviews for doctors with low ratings? So shady.

@RealScottNelson Hi! We apologize for your bad experience. Providers manage the information on their profiles & are expected to keep it up to date. Also, Zocdoc requires patient reviews post successful appointments. Give us a call at (855) 962-3621 so we may follow up with this practice.

@Zocdoc I had a very negative experience with a doctor booking, this doctor zocdoc.com/doctor/jordan-… their office called and basically contradicted everything on the ZocDoc page. Then they cancelled last minute without notice. I couldnt even leave a review!

@LaurenLaCapra Hi Lauren, we apologize for the inconvenience of being blocked from Zocdoc. We want to ensure you can access your account to receive the care you need. Please contact us at (855) 962-3621, and we will assist you in regaining access to your account.

@Zocdoc blocked me because…. I can move a digital puzzle piece into the appropriate position quickly.

I hurt my foot in early August and am still dealing with repercussions. The lesson I’m remembering is that our bodies are way more fragile and vulnerable than we tend to believe. Also, I am in the market for a suit of armor if anyone knows a guy.

@avaeats Hi there! We're sorry to hear we do not have any in-network providers. Our providers listed choose to be on our platform so all providers near you may not be on our website. We'd be happy to search to make sure the search feature is working. Please call us at (855) 962-3621.

@Zocdoc is pissing me off because why are you only showing me out of network providers????? + my plan is listed??? make it make sense.

@cryptodavidw @__tux I'm so sorry for any confusion. This is not how Zocdoc is intended to work. There is a pop-up alert when you are booking with a resource, the patient must agree to this before scheduling. If you did not receive this pop-up, please call us so we can investigate! 855-962-3621

@Zocdoc @__tux it should be clear before I go to my appointment if I'm going to be seen by a doctor or a NP though

ok so in the US if you try to see a doctor they actually try to make you see a nurse instead, wtf!

@cryptodavidw @__tux Hi! Zocdoc providers may have a nurse practitioner working under them if they cannot accept new patients at the time you select. Patients are informed of this when they book. We'd love to help you find care with a Dr, please call 855-962-3621 and we'll help you with your search!

@__tux what I don't understand is why is @Zocdoc not adding a filter for that?

@SamNikkha I'm sorry that you and your staff had to go through this unpleasant experience. We take these matters seriously and expect patients to abide by our Community Standards. For any further questions or concerns, please contact our Trust & Safety team. They will address your concerns.

@Zocdoc I called and explained the situation, I was told he didn’t violate any of your policies. So clearly, you really don’t value your doctors. His behavior may not have violated your policy and but definitely violated every possible codes of ethics. I could call the police on him.

Deeply disappointed and saddened by @Zocdoc. We had to ask a very violent patient to leave our practice and he left us a negative review and @Zocdoc refuses to remove it. All they do is empower bullies and mentally ill people. I hope more doctors opt out of zocdoc.