
Re write this to an angry customer who is mad about high return shipping fees
Your argument is that we charge you for shipping.
We do not charge you for shipping shipping companies do.
We are simply an online apparel company.
We have no control over what couriers want to charge people for returning parcels or mailing parcels in general.
As we live in inflationary times,
Shipping prices have increased. This is common knowledge. This is why we provide customers with a free returns option for $3.98
A return label is free. A third party company we work with will absorb the return cost for customers who pay them the fee for this.
This is the best way we can help customers avoid paying high shipping fees that again courriers charge not us.
You continue to mention we charge an unreasonable amount for return shipping when infact we are trying to reduce this through third party services.
This option is provided clearly at checkout. Our return page is also clear and quite standard across the industry.
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