Fidelity Investments

Our condolences for your loss, and we understand how this can be a frustrating experience during what is already a challenging time. We'd like to learn more about your situation to see how we can help. Please send us a DM with additional details, and we'll follow up with you there.

@Fidelity been waiting since January to receive a survivor benefit check, your customer service department says it was mailed…now gaslighting me to say it will take 3 weeks to receive it via mail??? I lost my Mom and this is how you treat customers??

@printerlowonink We want to learn more about your experience. Please send us a DM with details of your experience, and we'll follow up with you there.

Whoever works for @Fidelity trader + platform you all are a bunch of monkeys. Ive never experienced so many bugs and mistakes all at once. Clean sweep that whole department.

@PeaceMonk911 Thanks for the tag. We're always looking for ways to improve the client experience, so we'll share your feedback with our developers for consideration. If we can help with anything else that comes up, you're welcome to send us a DM!

@Fidelity First column should be “Symbol (Qty)/ full name”, second column “LP/AP” where acronyms are last price and average price cost, third column % TG/AG both today gains and all gains % and so on. This will save horizontal scrolling pain.

Thank you for tagging us, @winmod1886. While Active Trader Pro (ATP) can still be used and downloaded from our website, Fidelity Trader+ Desktop is the future of our advanced desktop platforms. We encourage our current ATP users to download the new platform, utilize the educational guides, and provide us with feedback on any features they would like to see added. If you haven't already downloaded the Fidelity Trader+ desktop platform, you can do so from our website: 1. Select "Accounts & Trade," then click "Fidelity Trader+" 2. Tap "Get Fidelity Trader+," then follow the prompts to download. If there is anything else we can help you with, please let us know.

You know @fidelity we really need an agile platform that doesn't crash as soon as the market gets busy. Active Trader Pro is so far behind the competition it is unreal.

Hey there, and thank you for the mention. There is a holding period of up to 7 business days for check deposits and Electronic Funds Transfer (EFT) requests submitted through Fidelity platforms. Some or all of your funds may still be able to trade immediately. To avoid hold periods, we encourage you to use your bank’s website or mobile app to send money to Fidelity. You can review the collection date for a recent deposit by following these steps on Fidelity.com once logged in: 1. Click the "Accounts & Trade” tab and select “Portfolio” 2. From the Portfolio screen, select the appropriate account 3. Once the account is in view, select the “Balances” tab and review your balance details under “Available to withdraw” Please note that funds received via bank wire or direct deposit (pushed from another institution to Fidelity) are considered fully collected upon receipt, and are available for immediate use. We encourage you to consider these methods for time-sensitive transactions. You can review all the ways to transfer money to Fidelity here: fidelity.com/customer-servi… Let us know if you have any follow-up questions. If not, feel free to reach out any time!

The fact that we still use checks in the USA is wild. @Fidelity has my deposit on hold for more than 7 days now. Can we embrace the future and invent a system like Brazil has (PIX)? Hell use stablecoins or something.

Hi there, we understand that doing your taxes is important. We don't have any current reports of this happening on a widespread scale, but we can provide some troubleshooting steps to try so that you can log in. 1. Clear your browser's cache and cookies, and then try again 2. Try a different web browser or a different device 3. Check the browser for any extensions, such as AdBlock, and disable them If that doesn't sort out your login issue, please contact our Tech Support team. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say "technical support" when prompted to be connected to the right group. Contact Us: fidelity.com/customer-servi… Thanks for letting us know what's going on. We're here if you need anything else.

@Fidelity Awkward time to be broken. Trying to login and just getting this. Surely the IRS will understand the delay.

@creativeTypeDad We appreciate you sharing your experience with us. We would like to learn more about your interaction. Please send us a DM with additional details, and we'll follow up with you there.

Was having a good day, then @Fidelity ruined it because their website and customer (no) service are terrible. Repeated errors and “sorry we don’t know what happened.” How in the world can I trust them? Second year of issues with them. They keep getting worse! Does anybody have a good alternative? I need to get away from them.

Hello, thank you for the tag. We would like to learn more about your experience with the account creation process. Please send us a DM with more information on what is problematic in this process and what you would like to see implemented, and we will be glad to follow up with you there. We look forward to hearing from you soon.

@Fidelity fix your account creation flow. it’s embarassing

Hi there, @wiscodennis. Thank you for reaching out today. We’re not receiving widespread reports of this, so we suggest having you try some general troubleshooting steps to start. These include uninstalling and reinstalling the program, restarting your computer, powering your router/modem off and back on, and ensuring your computer’s operating system is up-to-date. Fidelity Trader+ Desktop System Requirements: fidelity.com/trading/tradin… If you continue to experience these issues, we recommend reaching out to our Technical Support team so they can troubleshoot with you. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say "technical support" when prompted by the automated system to be connected to the right group. Contact Us: fidelity.com/customer-servi… We are here to help if anything else comes up.

@Fidelity, I am using Trader+ and over the last two days, the application has been shutting down unexpectedly on my iMac. Never had this issue with ATP. Yesterday it shut down 2x, and today it just happened in the middle of a trade. What gives? Anyone else having these issues?

@rakesh_maddala Hey there, Rakesh. Thanks for tagging us. We'd be glad to help with any forms that you filed with us. If you would like to send us a DM to look over this further, we will follow up with you there.

@Fidelity hi, my tax certification is not getting approved since two months. Please help me what need to be done.

@ChrisTrump0392 Thanks for the tag and for bringing this to our attention. We've escalated your experience to the appropriate teams for review.

@Fidelity @MaggieBeagle2 I have not been happy with Fidelity recently. I’ve had a couple trades that I’ve lost money on because I was trying to get out and I could not. I’m one step away from pulling out all my money.

Once again, Fidelity app is not working. Can't place trades. Thank God I have a backup Schwab account. @Fidelity, get your act together

Hello there. Fidelity has many checks and balances in place to ensure the protection of our clients’ accounts. It is important to note that every situation is different. As we are unable to provide any additional details via social media, please contact us by phone for next steps regarding your specific situation.

@Fidelity, having someone lock an account on Friday and only being able to talk to the agent on Monday is NOT a welcome experience.

@GryphonDigital1 We are aware that some customers were unable to access account details via the Fidelity mobile app this morning. This is now resolved. We apologize for the inconvenience and appreciate you being a customer.

@Fidelity wtf , I missed a huge spot why you down right at 930?

@jlthib82 Hi there. Thank you for bringing this to our attention. We'd like to look into this further. Please send us a DM with additional details, and we will follow up with you there. We'll be on the lookout for your message.

@Gnarbone We are aware that some customers were unable to access account details via the Fidelity mobile app this morning. This is now resolved. We apologize for the inconvenience and appreciate you being a customer.

@Fidelity fix your app what the hell

@K_Rod76 Hey, thanks for letting us know. Could you share more about what you can't do, such as the whole screen freezing, certain pages not working, or error messages popping up? We'll wait to hear back from you.

@Fidelity so the resolved app issues from Friday are back? I can log in but can't do anything...

@yourtravisty You're welcome! 😄

@Fidelity @Leo_Traydes I love how Fidelity replies to my pointless complaint. Thanks Fidelity 😊 I'm gonna wait on buying. We still go some falling to do on some assets.

Only the real assets are green today 😎 $BTC

@ImmortanGm28644 We are aware that some customers were unable to access account details via the Fidelity mobile app this morning. This is now resolved. We apologize for the inconvenience and appreciate you being a customer.

@Fidelity can you get the app working?? Losing money because I can't trade because of your ineptness.

@MusingWolf We are aware that some customers were unable to access account details via the Fidelity mobile app this morning. This is now resolved. We apologize for the inconvenience and appreciate you being a customer.

@Fidelity Good morning. I'm unable to get premarket quotes or make trades now. Is there an issue on your end? Thank you.