Fidelity Investments

Hey Mike, thanks for the tag. We will certainly share this with the right teams for consideration, and appreciate the suggestion. We are aware that some customers are experiencing issues accessing Fidelity Trader+. You may still place trades on our website or mobile app. We appreciate your patience as we urgently work to resolve this.

@Fidelity Trader+, Any thoughts on having a status page?

A web page for the current status of your Fidelity Trader+ app would be nice. I shouldn't have to call in to see why the app is not starting and should not have to attempt logins throughout the day to see if you corrected the problem, e.g., today's outage on apple platforms.

@RayGilley We'd like to take a closer look at your situation. Please send us a private message and we'll follow up with you there.

@Fidelity why is my app telling me to set the US as my region and it already is. App not working

Hi, Erik. The fee only applies when purchasing an ETF identified on the Service Fee Eligible ETF list, regardless of when the position was originally established. There is no fee for shares purchased through dividend reinvestments or recurring scheduled investment plans, no ongoing fee to hold the ETF, and no charge for shares you already own. If applicable, the fee will be clearly disclosed as a trade warning and on the trade confirmation. You can view the status of impacted ETFs via the link below. Service Fee Eligible ETFs: fidelity.com/bin-public/060…

@Fidelity regarding the new fees for ETFs from @kurvinvest and @roundhill, will the fee be charged for dividend reinvestment, as well as new purchases?

@cbghr8ynyn Thanks for reaching out to us. Could you please clarify what order you placed, and the account type you placed it in? Please add any additional details that you think could be helpful, and we'll look into it. We will await your reply.

@Fidelity why is the average cost basis is different than what the order notification said?

Hello, thanks for the tag. Each 401(k) plan has its own rules set by your employer, and the ability to take multiple loans or withdrawals will depend on your plan. You can view the Summary Plan Description (SPD), which covers the rules for your plan, on NetBenefits.com by selecting "Plan Information & Documents" from the dropdown next to your plan. If you're unable to complete a transaction online, or have questions about your choices, please contact our Workplace Service team for assistance.

@Fidelity needs to be reminded of their policies & the law every #401k #IRA & #retirementsavings plans through employers have withdrawal for cash options at any moment not having an option in case of an emergency is #illegal #Fidelity how many people have had this happen to them

@D_insightfuleye Thank you for tagging us. We're happy to provide further insight into your transfer. To best assist, please send us a DM, and we'll follow up with you there.

@moniepointng I have been sent money from @fidelity bankplc lity and since over hours I have not recieved it and the fidelity have been debited successfully. What wrong this is an emergency funds for hospital

Thanks for sharing what's going on. We understand it's frustrating not to be able to see your benchmark. We don't have consistent reports of this happening, and suggest you try these app troubleshooting steps below: 1. Refresh your internet connection by rebooting your phone or internet router, or both 2. Make sure that you have the most recent version of the app installed 3. Uninstall and reinstall the app If those steps don't work, please contact our Technical Support team, and they can review and troubleshoot further with you. Associates are available Monday through Friday from 8:30 a.m. to 9:00 p.m. ET. Please say "technical support" when prompted to be connected to the right group. Contact Us: fidelity.com/customer-servi… We appreciate you engaging with us on X this Monday.

@Fidelity not showing benchmarks on p/l page!! I want to post my april recap

@casualtradr Hey there. We appreciate you bringing this to our attention and would like to learn more. Please send us a DM and we'll follow up with you there.

Imagine waking up to this message from @Fidelity. Now imagine waking up to this hundreds of times over the course of 6 years. Here's what happened & why you should never ever trade options with Fidelity. I longed $SPX 15W spreads anticipating the spot will move to a strike that I believe will be very sticky. Once there, the momentum challenges the strike's large GEX/DEX wall. I believe spot will revert and then chop in that range due to dealer hedging, so I short the same number of 15W spreads with the same center when it was ITM by a few pts, creating a butterfly. I wait for a while to let theta burn away, and close the fly for a profit. Fidelity had issues with mid pricing so I had to cancel multiple times to get them all closed. Some went through during the process, so I had to adjust the trade multiple times. Fidelity's system flagged all short legs in the trade as naked, and instantly locked my account. Now my money is stuck. This is a well known problem at Fidelity and has been going on for at least 6 years. They have no way or no will to fix it, so I'm done being their customer and will move my money elsewhere. No matter how many free trades I get as a reimbursement for my troubles, it's not worth the hassle. Must give a shout out to @VolSignals for his courses on dealer hedging dynamics.

@AfricanPrize We want to learn more about your experiences on the website. Please send us a DM with any additional details, and we'll respond there. twitter.com/messages/compo…

@Fidelity It’s not the app! It’s the same online when I try to use y’all’s website.

@Fidelity WHAT THE FUCK man! Every fucking time! What’s wrong with yall app?! Holding my money hostage and every fucking day there’s “technical problems”.

@ConwayYen You can submit feedback to us directly by replying to this thread or sending us a DM. You can also provide feedback directly on the platform by clicking the "Give Feedback" icon in the top-right corner.

@Fidelity @rishi__sachdev Where do users submit feedback? I've been avoiding the switch to FT+.

I spoke to a Fidelity representative today, on behalf of my uncle (dad's brother), who trades actively with Fidelity. My uncle uses Active Trader Pro, while only Trader Plus is being advertised as the future product. The @Fidelity representative told me that Active Trader Pro is no longer available for download. My uncle passed the phone to my Mom, who was able to get him to tell her how to get Active Trader Pro. I'm baffled as to why they would lie to me about this, as it seems un-responsible.

@GerardRoth1 Hello, Gerard. Thanks for the tag! We're glad you love our research tools, and we'll pass this along to our teams so they can see the impact they've made. We hope you enjoy your weekend.

@Fidelity If you haven’t seen Fidelity’s analytical tool that identifies stocks making significant moves based on volume and price action, you need to check it out. As a short, swing and long time trader with Fidelity for 35+ years, it’s part of their great platform for trading.

@TheFinPitch You're welcome!

@Fidelity Thanks

🚨Portfolios' performance ytd +10.28%🟢 These are the holdings leading the +YTD performance: $GOOGL +23.2%🟢 $AMZN +16.2%🟢 $SCHD +16.1%🟢 $O +13.2%🟢 Which holding is your best performer YTD so far??

@TheFinPitch We appreciate your feedback on including this information on the mobile app. We'll pass your comments along to our developers for further review.

@V15Jay @Fidelity needs to bring this web feature on to their mobile app. I find it difficult to long on the website to check these features

Thanks for reaching out to us on X, @xrpatari. Widgets were removed in a recent Android update. We will let the team know that you would like to see them again by sending it to them as feedback for review and consideration. What else would you like to see on our app? The more detailed your feedback, the better!

@Fidelity What happened to the fidelity android widget? It disappeared

Fun facts: an HSA can be used to pay for 1️⃣ near-term medical expenses 2️⃣ medical expenses in retirement, and 3️⃣ everyday items like contact lenses or over-the-counter drugs. Learn more here: go.fidelity.com/bwfwvq

@adoster Hello, and thank you for taking the time to share your experience with us. We want to learn more about your situation and review this further. To do so, please send us a DM, and we'll follow up there to gather additional information.

@Fidelity Reading the comments makes me realize that fidelity is a terrible company and we aren’t an exception. I guess my next move will be to notify media outlets so that people with disabilities do not put their money with a company who won’t allow them access. Shameful

Market volatility happens. When preparing for the future, consider whether your stock and bond mix matches your tolerance for risk: go.fidelity.com/eey6q3

@wahtashiwa We have not received widespread reports of clients experiencing similar issues like this. We recommend troubleshooting by restarting your app and device, then reinstalling the app. If this does not help, feel free to Dm us to review further.

@ChristinaParodi Thank you for tagging us. We want to learn more. At your earliest convenience, please send us a DM with more details. We'll be on the lookout for your message and will follow up with you there.

@Fidelity What a horribly incompetent company. How does one have a supervisor call me?

@richresnick We're not currently receiving widespread reports of issues with the mobile app. Can you please tell us more about what you're experiencing and what information is not being displayed?

@Fidelity looks like the app can’t display brokerage info. Any ETA?