GoBank

@ImJChilling @ImJChilling We are really sorry to hear about the issue you are facing. Please send a private message with your name, phone and email address associated with the account. Include details of your inquiry and we’ll be glad to assist.

@DickinBaus212 @DickinBaus212 We are really sorry to hear about the issue you are facing. Please send a private message with your name, phone and email address associated with the account. Include details of your inquiry and we’ll be glad to assist.

@gobank Your shitty security system allowed someone to change the details of my account and then steal all my money. Please fix this

Update: We have finished our maintenance and all account features should now be available. Thank you for your patience during this time!

@DannyA13908312 @DannyA13908312 We are really sorry to hear about the issue you are facing. Please send a private message with your name, phone and email address associated with the account. Include details of your inquiry and we’ll be glad to assist.

@gobank I still can't use my card??? This is very aggravating.

@Brian18733600 @Brian18733600 We are really sorry to hear about the issue you are facing. Please send a private message with your name, phone and email address associated with the account. Include details of your inquiry and we’ll be glad to assist.

@gobank I did a cast deposit at a 7 eleven store and it still hadn’t went through. I did it about 3 hours ago

🔧 Planned Maintenance🔧We are continuing to upgrade our systems to give you a better experience. As part of this, some features including account login, may be delayed or unavailable, so we encourage you to access your account before or after this timeframe.

@ThyForgetMeNot @ThyForgetMeNot We are really sorry to hear about that. Please send a private message with your name, phone and email address associated with the account. Include details of your inquiry and we’ll be glad to assist.

@ValS26303847 @ValS26303847 We are sorry to hear about that. Please send a private message with your name, phone and email address associated with the account. Include details of your inquiry and we’ll be glad to assist.

@gobank still having trouble

@chasec89107783 @chasec89107783 We are really sorry to hear about the issue you are facing. Please send a private message with your name, phone and email address associated with the account. Include details of your inquiry and we’ll be glad to assist.

Update: Our August 13, 2023 maintenance has been canceled. We appreciate your patience during these upgrades. Thank you!

@Gersonrevenge @Gersonrevenge We are really sorry to hear about that. Please send a private message with your name, phone and email address associated with the account. Include details of your inquiry and we’ll be glad to assist.

@gobank I reported a stolen debit card back on 8/2 and I still haven’t received the replacement card. Customer support is not helping.

@in_beers @in_beers Thank you for contacting us regarding your concern. Unfortunately we are unable to assist you with your concern regarding Plaid. We would request you to contact plaid for further assistance.

@gobank Is GoBank on plaid? I need to verify so I can connect my outside bank to gobank

@gasper_rich @gasper_rich. We sincerely apologize for the negative experience that you had with our customer service team. We apologize for the inconvenience caused by a recent system issue that affected our ability to assist you. Our team has successfully resolved the matter. Thank you.

@gobank This was 4 days ago. Sorry, but that’s not an appropriate response time…

Update: Our team is working to complete our updates to better serve you, but it's taking longer than expected. We appreciate everyone’s patience as we restore services as quickly as possible. Please check back soon.

@IraP843 @IraP843. We understand how important it is for you to know about the update on your refund. Please send us a private message with your name, phone number, email address, and the last four digits of the card so we can further assist. Thank you.

@IraP843 @IraP843. We understand how important it is for you to know about the update on your refund. Please send us a private message with your name, phone number, email address, and the last four digits of the card so we can further assist. Thank you.

Update: Our team is working to complete our updates to better serve you, but it's taking longer than expected. We appreciate everyone’s patience as we restore services as quickly as possible. Please check back soon.

@joedevito55 Hi, Joseph. We are very sorry for the inconvenience. It looks like that you also reached out to us privately. Thanks for giving us the opportunity to assist. We got your message, and we've replied. Take a look when you have a chance. Thank you.

@gobank you are absolutely killing me. could you please fix the 2 week long issue, how could you be allowing this to happen?

@sarcastic_dyck (...) along with your name, phone number, email address, and the last 4 digits of the card, so we can help you. We appreciate your understanding.

@gobank You guys are double charging me for purchases. I want my money back. Check your online banking everybody

@sarcastic_dyck @sarcastic_dyck. We understand how important it is to have a smooth transaction, and we sincerely apologize for the inconvenience. If you still have duplicate transactions or issues with your account, please send us a direct message with details of your concern, (...)

@LeeMcDade8 (...) along with your name as it appears on the card, phone number, last four digits of your card, and email address associated with the account, so we can take a look. Thank you for your understanding.

@gobank Still can't use my card since August 1 called 3 times and know one can tell me why.

@LeeMcDade8 @LeeMcDade8. We sincerely apologize for the delayed response and inconvenience of not being able to use your card. We are experiencing an issue impacting the use of your card. To assist you further, please send us a direct message (...)