Intuit QuickBooks

Have questions or need some help? For the fastest response, tag us @QuickBooks or @QBcares. You can also send a DM for personalized support.

@tonelove14 Sometimes, suggested matches don't fit the transaction you're looking at, so using "Find other match" is the right way to go. If you'd like some additional help with the process, please don't hesitate to DM me. ^Timmi x.com/messages/compo…

Dear @QuickBooks how is this useful? The date of the transaction is no where near the suggested matches. I have to manually go into find other matches and find the one that is within 1-3 days of it. Do better.

@gwizgreg I wanted to let you know I'm still available to help. I'm only a DM away. ^Timmi x.com/messages/compo…

@QuickBooks your online is horrible. Broken pay links, pop up ads, nothing is the same as the desktop version, like you promised, bank feeds are inaccurate now why is that have to track that down. We are almost divorced at this point; and is over priced for all this difficulty

@TimWGraham @QBCares I have received your DM and responded there, Tim.

Who is constantly changing quickbooks online and why? I am missing data, tabs are missing. Bank accounts are missing. All menus have been moved and renamed. STOP. QBs came out in the 90s. Why the constant need to update it monthly? @sasan_goodarzi @QuickBooks @QBCares

@LockedinL I responded to your other post and will continue working with you there to keep everything streamlined and ensure you get the support you need. ^Sean x.com/messages/compo…

@QuickBooks My Self employed hasn't recieved data from Etsy for 3 months. I was on the phone for 3 hours with help. Totally unhelpful. They 1st recommended Q B Simple , Then Soloproneur, Then stay with S. E. Cust. Ser. said I would be refunded for QB Simple. Just denied .

@LockedinL I want to make sure we follow through on the expectations that were set. Please DM me so I can personally ensure everything is properly addressed with your billing. ^Sean x.com/messages/compo…

This was a product I was incorrectly advised to sign up. I was also told I would be refunded. I was signed up for 4 hours entirely the time on the phone with Customer service!

@DelaneyDiamond I'm glad to hear you got the help you needed. If you have any other questions, feel free to reach back out. I'm here to help. x.com/messages/compo…

I closed my account last month, but shouldn't I have access to reporting and data for a year? I currently don't. @QuickBooks

@DelaneyDiamond Yes, when you cancel your QuickBooks Online subscription you have read-only access to your QuickBooks Online data for one year. If you could join me in a DM, I'll be able to take a closer look into this for you. x.com/messages/compo…

@_AnAvocado I recognize deposit speeds can affect routine business operations, and I'd like to help speed things up. If you could send me a DM, I'll look into ways you can increase your deposit speed. ^Alura x.com/messages/compo…

@QuickBooks @GreenDotBank consistently take 5 to 7 days to cash and deposit a check. If you deposit after 3pm it will take even longer. This sucks for business and is not sustainable.

@gwizgreg I'm here to lend you a hand with QuickBooks Online, so you can get back to business. Please don't hesitate to share your concerns with me via DM. ^Timmi x.com/messages/compo…

We're committed to keeping your data safe and accurate. This update to automatically pay and file taxes is designed to reduce manual work, ensure compliance, and more. For more information, or to provide feedback on this change, please visit quickbooks.intuit.com/learn-support/…. I'll be here if you have any questions. ^Timmi

@QuickBooks Received your notification that I will no longer be able to process my payroll taxes manually if I want to continue using your software. I take our financial security & control very seriously. Granting a third-party platform continuous access to my primary business bank account raises SIGNIFICANT concerns for me. Let me name just a few: Data security and privacy risk, no longer having control over tax payments and cash flow timing,etc. Financial withdrawals SHOULD REMAIN A VOLUNTARY BUSINESS DECISION. I am confident this “change” in procedure is not at all for my benefit as you stated, “helping reduce effort and support compliance” We have getting along fine for years. What specific safeguards and liability protections exist for customers should unauthorized transactions or data breaches occur? Because if and when that happens, are you prepared to handle it?

Starting July 1, 2026, QuickBooks Online Payroll will automatically pay and file all taxes that've been set up on your account. This change is designed to simplify payroll tax management and ensure compliance. Please visit quickbooks.intuit.com/learn-support/… for more information. I'm here if you have any questions. ^Timmi

@QuickBooks I will be getting rid of your payroll option since you decided to control removal of funds from my accounts for payroll taxes...I switched from paychex because they always screwed up and for some reason you seem to think you have authority over my accounts. YOU DO NOT

@BrettJ4257 I have received your DM and responded there.

@QuickBooks I got notification that Quickbooks will be automatically filing my payroll taxes and I cannot handle them manually anymore. And you are doing it Mid-Year. Your automations have created issues numerous times. I WILL leave if you do not fix this!

@KingKez07 Hi there. You have reached QuickBooks US Support. In order to get the best assistance with this refund issue, you will want to speak with QuickBooks Canada. Here's the link for support: quickbooks.intuit.com/learn-support/…. ^Kyle

Hey @QuickBooks, I'm a student at Canadian All Care College. I used a trial for a 1-month assignment, and was just charged $124.30. I was told by support I'd get a refund, but Case #15155399689 was just denied. This is my entire monthly budget. Can you help?

@Justagirland I assure you I'm here to assist in addressing your concerns. Would you mind joining me in Dm? x.com/messages/compo…

Hey @QuickBooks this is WILD. Your support person wanted to make sure the chat session was MUTUALLY beneficial. Wtf!? So they gotta make sure they can get commission before helping me? Also asked for my name, email, address and phone. To answer basic questions??? Super concerning

@Justagirland Hi there. I see what you're referring to. I can assure you this feedback will be provided to the appropriate team. In the meantime, I can look into the questions you had if you'd like to share them with me. x.com/messages/compo…

I appreciate you following up with some details on your concern. To ensure your feedback is considered in future updates, I've submitted your thoughts on our pricing and advertising to our team. If you have any other questions or concerns, please feel free to send me a DM. ^Alura x.com/messages/compo…

@QuickBooks All you have to do is: 1) Let us opt out of the constant barrage of marketing. 2) Have a fair price for products. $400/year for basic QB is criminal. TT should be like $50 total and then maybe $25 per year to update. 3) Have some semblance of customer service. Y’all a scam.

Have questions or need some help? For the fastest response, tag us @QuickBooks or @QBcares. You can also send a DM for personalized support.

@16TonsBeer I hear you, and I want to help improve your experience with QuickBooks. Send me a DM and I'll look into any concerns you have about the product. ^Alura x.com/messages/compo…

@QuickBooks @QBcares I’ve used Intuit products for 20 years. I hate your company. Your constant unyielding upselling and lack care for your customers. Intuit is absolutely a terrible blight on individuals and small businesses.

I'd like to provide some clarification on this upcoming update. Automated taxes were added with the goal of simplifying your payroll tax management. That way, you can be sure you're compliant and your taxes are handled on time. If you'd like more details, I'd recommend checking out this article (quickbooks.intuit.com/learn-support/…), and feel free to let me know if you have any questions. ^Timmi

.@QuickBooks is doing this so they can hang onto the tax payments and make interest while doing so. rotten, rotten company.

@DrinknWithDrew I'd like to provide some insight on what's causing the delay. If you could send me a DM, I'll find the root of the issue and guide you through the steps necessary to get this resolved. ^Alura x.com/messages/compo…

@QuickBooks why is it taking longer (two days?) to get deposits after clients pay their invoices?

@garrygolden I just tested uploading a PDF to an invoice on my test account and it worked, so I'd like to take a closer look at what's preventing it from working for you. When you can, please DM me and I'll work with you directly to get this resolved. ^Sean x.com/messages/compo…