GO Transit

Hello Andrea, Thanks for checking in. Yes, the kitchener Line trains are expected to run on their regular weekday schedule as shown on the trip planner. To stay up to date on any real‑time changes, we recommend subscribing to On the GO Alerts, which will notify you of any service updates right away at gotransit.com/en/service-upd…. Let us know if we can further assist. ^CK

@GOtransit Hi GO. Could you confirm if this train from Kitchener to Union is running tomorrow? From experience, I have learned the hard way that the Plan Your Trip tool may or may not account for holidays. Thank you.

@R1821Alex55568 Hi Alex, thank you for reaching out to us. When a PRESTO device displays only “ACCEPTED”, it means your tap was successful, but due to ongoing system updates, the screen may not always show the fare amount or remaining balance. This behaviour is expected and is already outlined on the PRESTO website. We appreciate your patience and understanding while these updates are in progress, and thank you for choosing GO Transit. ^JL

Hi @GOtransit what's happening to the PRESTO machines these days, when tapping on/off, they typically shows how much you paid, remaining balance and the time you must tap off by. But sometimes it just shows "ACCEPTED", what's going on here?

Hi there, that’s great to hear, and we really appreciate you taking the time to share your feedback. To share your feedback with the right staff, please submit a Customer Feedback Form at gotransit.com/en/connect-wit…. This ensures your message is shared with the appropriate team and the employee involved is recognized. If there’s anything else we can help with, please let us know. ^CK

@GOtransit I’d like to speak to someone regarding an incident on 12B bus to Niagara Falls yesterday. It’s positive but I’d sure like to commend someone on your staff. Where can I reach out?

Hello Jonny, thanks for checking in. At this time, Lakeshore East Express trains have not yet returned. Express service remains suspended due to ongoing construction related to the Ontario Line and East Harbor Transit Hub. There’s no confirmed timeline for when express trains will resume, but construction is continuing and service will be restored once the work allows it. For the latest updates as they become available, we recommend visiting gotransit.com/en/service-upd…. Let us know if we can further assist. ^CK

@Metrolinx What’s the update on the Lakeshore East Express coming back? @GOtransit @GOtransitLE

A lot can happen in a month, and it shows at the East Harbour Transit Hub 🚧 Here’s what’s been moving on site: - Concrete is being poured for pile caps and grade beams, which form the foundation of the main station building - Preparations are underway to install girders that will carry new rail tracks over Broadview Avenue - Excavation is complete and backfilling is now underway to improve ground stability for support structures Once complete, the East Harbour Transit Hub will connect GO Transit and the Ontario Line subway in one place – unlocking new routes across the city and helping reduce travel times.

Hi there, thanks for letting us know. We’re sorry to hear about that. We’ve shared this information with the appropriate team, so the audio system can be checked and addressed. For future reference, you can also report onboard equipment issues through our Customer Comment Form at gotransit.com/en/connect-wit…. If there is anything else we can assist you with, please let us know. ^CK

@GOtransit Speakers in coach 2421 not working properly on upper level on west bound train from Ajax 7.06am this morning. Need to get it fixed as pre recorded notes are not playing back properly

@rabie_soha73774 Hi Sohaib, thank you for reaching out to us. At the moment, Easter Monday is not a mandatory holiday; therefore, the weekend pass does not apply. However, the pass is valid on Good Friday, April 3. Let us know if you need help with anything else. ^VC

@Mirna_elhelbawi @GOtransit does Easter Monday count as a holiday for the online passes?

@KlownyJ Hi, thank you for reaching out to us. At the moment, Easter Monday is not a mandatory holiday; therefore, the weekend pass does not apply. However, the pass is valid on Good Friday, April 3. Let us know if you need more help. ^VC

@GOtransit does Easter Monday count as a holiday for the online passes?

Hello, thank you for bringing this to our notice. Safety of our customers is our priority. Having said that, we have forwarded your complaint to the appropriate team for immediate review. Alternatively, you can also submit your complaint through the customer comment form to reach the appropriate team directly here- gotransit.com/en/connect-wit… . Let us know if we can assist you further. ^KM

@GOtransit @GOtransitKT @Metrolinx @GOTransitSSD Stop making the Kitchener train arrive to Union on platform 21 during rush hour between 8-9am.. it's a crowded mess getting off the platform on one side only. It takes 10 minutes to get off the train.. VERY UNSAFE, SAFETY CONCERN

Hi there, we’re sorry to hear about your experience and appreciate you letting us know. If you’re able, please send us a private message with details such as the train line, coach number, date, and time of your trip. We’ll make sure this feedback is shared with the appropriate team so it can be looked into. For future reference, you can also reach out to the right department directly by filling out our customer comment form at gotransit.com/en/connect-wit…. Thanks for reaching out, and we’ll do our best to help. ^CK

@GOtransit why are you train temperatures always so hot. It’s impossible to sit on the top floor in the winter with the heat blasting . If they train is full and people are in jackets - just keep the air flowing but turn the damn heat off . Are your trains just too old ??

@AlexXela593463 Hi Alex, thank you for providing these details. We will proceed with informing the appropriate team. Let us know if you need more help. ^VC

@GOtransit 246 Kitchener line train mount pleasent -> union

@GOtransit the outlets in car 4189 don’t work at least on the first floor

@kimee_D Hi, We apologize once again for this. When you contacted Customer Service, was a ticket or case created? This will help ensure the matter is directed to the appropriate team. Thank you for bringing this to our attention. We prioritize the comfort and experience of our riders. ^VC

@GOtransit I called the customer service. This is just very upsetting how that driver was in a hurry and didn’t even care about the passengers

@GOtransit @Metrolinx this bus didn’t stop even my daughter requested stop. She took this bus around 4:30 at sheppard and yonge bound for square one. She requested stop at Keele and 401 but this bus didn’t stop! Another passenger she said requested stop but the bus didn’t stop

Hello! We sincerely apologize for the condition of the 14:50 train from LSE to Oshawa and for the frustration this caused. This is not the level of service we aim to provide, and we will make sure your comments are forwarded to the appropriate department for review. We appreciate you bringing this to our attention, and you are welcome to share any additional details or feedback through the customer comment form in our website at bit.ly/4d4aXdg, as this helps us improve our service. Please let us know if you need help with anything else. ^MJ

I've traveled by train in "third world" countries and they weren't as dirty as this 14:50 LSE to Oshawa. Unfortunately today my car was at the shop. @GOtransitLE @Metrolinx

Hi there, thanks for checking in. Yes, an alternate service was provided yesterday. Customers in the Niagara region were directed to use GO Bus Route 12, which runs between St. Catharines (Fairview Mall) and Niagara Falls, allowing riders to connect back toward their original departure points during the disruption. Let us know if we can further assist. ^CK

Does anyone know if @GOtransit provided service between the Fairview Mall and @St_Catharines former @VIA_Rail station for riders to get back to their original departure station yesterday. If they didn’t that’s poor customer service.

Hello Krissy, Thank you for reaching out. Due to a freight train derailment in the Niagara Region, Lakeshore West train service is currently not operating to or from St. Catharines and Niagara Falls GO stations until further notice. Alternative travel options and service details are available on our Service Updates page at gotransit.com/en/service-upd…. We recommend checking this page before traveling for the most up‑to‑date information. Let us know if there is anything else we can assist you with. ^CK

@GOtransit why is there no information on here about the derailment in the Niagara region? Has service been restored? And if not how long before it is?

Hello Damian, thanks for letting us know. We’re sorry about the inconvenience it may have caused. We’ve shared this information with the appropriate team so it can be inspected and addressed. For future reference, you can always report these issues to the right team directly by filling out our customer comment form at gotransit.com/en/connect-wit…. Let us know if there is anything else we can assist you with. ^CK

Hey @GOtransit the window on coach #229 on my 6:33 westbound Lakeshore East Train from Oshawa has a leaky window.

Hi, thank you for reaching out. Ontario’s One Fare Program lets riders pay only once when transferring between participating transit agencies, including TTC, GO Transit, and other 905 systems. It applies when you use a PRESTO card, PRESTO in Google Wallet, a credit or debit card, or an eligible transit pass. For TTC–GO trips, the TTC portion is free, and if you start on the TTC, your TTC fare is deducted from your final GO fare. For TTC–905 trips, the second part of your trip is free as long as you tap within GO Transit’s three-hour transfer window. For more details, please visit bit.ly/3LJsIWE. Let us know if you need more help. ^VC

Hi @GOtransit on gotransit.com/en/your-commut… "if you have a transit pass for a local transit agency, you will receive a free transfer to other local agencies that are part of One fare" what does this mean?

Hello Nicolas, Thanks for reaching out. The $10 One‑Day Weekend Pass is valid on Saturdays, Sundays, and statutory holidays. In April, it will be valid on Good Friday, April 3, which is a statutory holiday. April 6 is not a holiday. It’s a regular weekday, so the $10 Holiday/Weekend Pass would not apply on that date. You can always double‑check eligible holidays and service details here: gotransit.com/en/see-schedul…. Let us know if you’d like help with anything else. ^CK

@GOtransit question for upcoming holiday. What days in April is $10 holiday pass in effect for? 3 and 6 ? Or just one of em? Thanks

Hello! Thank you for sharing your experience and we sincerely apologize for the inconvenience this caused. We will make sure your feedback is forwarded to the appropriate department for review. If you would like to provide additional details, you are also welcome to share your feedback through our Customer Comment Form here: bit.ly/4d4aXdg. Please let us know if you need help with anything else. ^MJ

@GOtransitST @GOtransit currently on a train headed south from agincourt and none of the USB ports are working in car 380