Ray-Ban

@AkarshKv6 We're sorry to hear about your experience. Please send us a message in DM with more details.

@ray_ban Disappointed with Ray-Ban warranty service. My case was closed saying product not received, but tracking clearly shows delivered to Luxottica. Chat support promised escalation, yet no response even after 7 days. This is not acceptable. #WarrantyIssue #CustomerService

@ABHISHE55931343 We're sorry to hear about your experience. Please send us a message in DM with more details.

@ray_ban I purchased a pair of sunglasses from your brand partners store. However, I regret to inform you that the product appears to have a manufacturing defect. I would like to highlight that the sunglasses are completely unused. kindly arrange for a replacement or necessary correction.

Stay iconic from day to night with Transitions® Color Touch™ ultra-dynamic lenses.

@KarinKaquezada We're sorry to hear about your experience. Please send us a message in DM with more details.

@ray_ban Hi, I made a purchase on 03/03/2026 and my tracking shows the item has already left Italy and arrived in London, but I still haven’t received it. I’ve also been unable to contact your support team. Could you please help me with an update on my order? Thank you.

@KhongorNya31887 Hi, We've contacted you in DM for more information. Thank you!

@ray_ban Hello there. I have previously submitted a support request, and it appears it has not yet been resolved. Would you be able to assist me with this matter?

@MShuteJr Hi, We've contacted you in DM with more information. Thank you!

@ray_ban do your @Meta glasses last longer than six months?! Got them in October and my touchpad is non responsive. The speaker on that side intermittently goes out too. Surely, for the cost of this product it should last at least a year. 👓🕶️🗑️🚮

@DaneSemidei We're sorry to hear about your experience. Please send us a message in DM with more details.

@ray_ban has to have one of the worst customer service centers around. They are holding up sending me a replacement pair of metas because @UPS lost it and now they want me to become a detective and find out who lost my package? You have proof that they are lost just sen me my new pair how is this my problem?

@brookesshean We're sorry to hear about your experience. Please send us a message in DM with more details.

@Meta Most advanced ever? Maybe the hardware, but the support is stuck in the dial-up era. You've had my warranty return since Dec 24, 2025. Your team is sending me error emails meant for other customers. Fix the support loop before you claim to be advanced. @Meta @Ray_Ban

Meta Ray-Ban Display + Meta Neural Band = our most advanced pair of AI glasses. Ever.

@RealThe81309 Please send us a DM so we can understand your situation.

@ray_ban Hey Ray Ban. You know there is a common problem with the meta glasses, the audio, especially after certain updates and yet you make no effort to resolve this for those who glasses are out of warranty. Don't buy RayBan Metas. Terrible product. #rayban #meta

@trevaknows We're sorry to hear about your experience. Please send us a message in DM with more details.

@ray_ban I’m trying to get these glasses in for repair and your system closed the claim for photos. I sent the photos you requested! How do I figure out what I’m doing wrong if you don’t tell me?

@LI15719 We're sorry to hear about your experience. We've contacted you in DM with more information.

@ray_ban Why do you not honor your one year warranty? Bought Meta glasses worked less than 6 mos. and you want to offer regular sunglasses in replacement? Unacceptable

@HuissanC27992 We're sorry to hear about your experience. We've contacted you in DM with more information.

@ray_ban Compre unos lentes rayban meta en una devlyn de plaza oasis miguel ángel de quevedo, hace 4 meses. Los use por 2 meses y dejaron de funcionar de un momento a otro. Los lleve a devlyn y después de 2 meses de espera en la respuesta me comentan que la garantía no procede...

Discover AI Glasses with prescription. Available with Transitions® lenses in every colour.​ #RayBanMeta #AIGlasses

@cooklie07 Please send us a DM.

Purchased a ₹10000 Ray-Ban Frame from Titan Eyeplus just 3.5 months ago, and it has cracked near the nose bridge during normal daily use — no accidental damage. At this price, durability is expected. Requesting immediate and fair resolution. @titaneyeplus @ray_ban

@Shreyans1505 We're sorry to hear about your experience. Please send us a message in DM with more details.

Very disappointed. Ordered Ray-Ban 5389I from @OpticalHimalaya on 18th Feb (Order No. 5010). Still not dispatched. Repeated “priority” assurances, zero action. @ray_ban please look into this. This isn’t acceptable. #WorstCustomerExperience #DelayedOrder

@LordDjBassan We're sorry to hear about your experience. Please send us a message in dm with more details.

@ray_ban please help, the film from my sunglasses is peeling, Tried to get help from customer service but the chatbot is useless, FAQ just as bad FYI RB4194 710/85 530 17 140 2N Hope you are helpful as you say you are #nothappy, #ray-banfaulty #needhelp

@dmotioner We're sorry to hear about your experience. Please send us a message in dm with more details.

@ray_ban thanks for standing behind your products and honoring your warranty. - Note to all would not recommend their Meta products. Item died on me 1 week after the 1 year warranty and they would not help. The product was only used occasionally during this 1 year period and died

Unfiltered. Unscripted. Find the pair that defines you.

@TODI_MARVELOUS We're sorry to hear about your experience. Please send us a message in DM with more details.

@Matth_Actu @Meta @ray_ban J’ai exactement le même problème avec le son mais j’ai aussi que à la fin de chaque énoncé de message il fini par «  par par » ou « par divisé par » @meta @ray_ban c’est quoi cette merde !!

Bug étrange que je n’avais jamais eu avant la V21 sur mes Ray-Ban Gen 1 et les Ray-Ban Display. Premier bug (assez chiant) : À n’importe quel moment, quand je porte les lunettes, le son qui se déclenche normalement quand on enlève et remet les lunettes se lance sans aucune raison. Deuxième bug, celui qui m’a pris 10 à 15 minutes à comprendre d’où ça venait : Meta AI ne répondait pas à mes questions et me disait soit que plusieurs lunettes étaient connectées en Bluetooth, alors que seules mes Display étaient connectées dans le Bluetooth, soit que l’écran s’éteignait à la fin de ma demande. J’ai finalement résolu ce problème en forçant le redémarrage, puis en désactivant et réactivant Meta AI. En revanche, pour le bug du son quand on porte les lunettes, je n’ai rien trouvé pour le corriger. Parfois, enlever les lunettes quelques secondes règle le problème, mais il revient ensuite à n’importe quel moment. Et j’ai exactement le même souci sur mes Gen 1 comme sur mes Display. Et ces bugs sont uniquement liés au logiciel, et non au matériel #Meta #MetaRayBan #RayBanMeta #MetaRayBanDisplay #RayBanDisplay

@catch_Atack We're sorry to hear about your experience. We've contacted you with more information.

Obligé de passer par la voie des réseaux.. j’ai fait une commande début janvier on est fin mars j’ai jamais reçu la paire de lunettes des dizaines de mail rester sans réponse on m’a dis de patienter mais aucune nouvelle. Rembourser moi mes 255€ s’il vous plaît. @ray_ban

A$AP Rocky for Ray-Ban. See his vision in the new Metal Collection. @asvpxrocky