SHEIN

@MiishaPalmer @rachel_barba_ Hi there! Reach out to a customer service team member through the app on the Contact Us page or simply send us a DM.

@SHEIN_Official @rachel_barba_ Shein doesn't care. I got the same run around send us a private message so we can tell you it's your fault you didn't get your package. Boycott SHEIN

Porque ahora en vez de CTT te lo entrega PAACK que es peor y encima hay menos posibilidad de poder contactar con ellos? @SHEIN_Official

@_AsFernandas @Konamito Olá, desculpe o transtorno. Você pode nos enviar uma mensagem privada ou entre em contato com o nosso Atendimento ao Cliente pelo aplicativo SHEIN para obter assistência. Ficaremos felizes em ajudá-lo! 💗

@Konamito @SHEIN_Official Silêncio, não reclame, se não eles congelam sua conta... Sério, reclamei e minha conta está suspensa há mais de um ano e meio porque reclamei...e reclamei da transportadora ter roubado minha encomenda e a Shein? me baniu, a transportadora tá lá ainda, ó que beleza.

Recoger un paquete de @SHEIN_Official ha sido una completa odisea: más de 15 días esperando a que la empresa de transporte depositara la mandanga en su almacén para poder recogerlo. Intentaron entregarlo en un punto de recogida que lleva meses cerrado, luego más de 12 días para llevarlo a otro punto alternativo.

@zala997k Hi there! Reach out to a customer service team member through the app on the Contact Us page or simply send us a DM.

Customer service at @SHEIN_Official clearly doesn’t respect or follow EU customers law-my package wasn’t delivered and they refuse a refund-should I escalate this with authorities?

@zala997k Hi there! Reach out to a customer service team member through the app on the Contact Us page or simply send us a DM.

Don’t buy from @SHEIN_Official . Package got lost, customer service is refusing a refund. It’s getting risky to buy from them😳

@zala997k Hi there! Reach out to a customer service team member through the app on the Contact Us page or simply send us a DM.

@SHEIN_Official are your customers a joke to you? Package lost and customer service refusing a refund?

@zala997k Hi there! Reach out to a customer service team member through the app on the Contact Us page or simply send us a DM.

@SHEIN_Official lost package that never arrived-customer service refusing refund. Is this how you treat customers those days? #shein

@nvkj35 مرحباً! تواصل مع أحد أعضاء فريق خدمة العملاء من خلال التطبيق على صفحة "اتصل بنا" أو ببساطة أرسل لنا رسالة خاصة.

@SHEIN_Official طلع لي عرض اذا طلبت ب 200 بيعطوني 1000 بما اني مستخدم جديد وانه على اساس استلم المبلغ بعد مايوصل الطلب وصل الطلب ولا جاني المبلغ واكلم خدمه العملاء يقولون لازم اكون مكبشر الشاشه وانهم مايقدرون يسوون شي مو ذنبي اني ماكبشرت الشاشه المفروض هالشي بنظامهم

@Kostyaifzm Hello, sorry for the inconvenience. One of our representatives will assist you as soon as we can! Pls have a look when you have a chance. Thanks!  💕

@SHEIN_Official Your chat support is completely useless, they just ignore my messages and provide zero help. Carrier GOFO officially confirmed that their courier LIED and never came to my address. I have proof. Stop sending automated scripts and contact me in DM now!

@Kostyaifzm Hello, sorry for the inconvenience. One of our representatives will assist you as soon as we can! Pls have a look when you have a chance. Thanks!  💕

@SHEIN_Official Look how @SHEIN_Official chat handles fraud for Order C26060803595304. Carrier confirmed the courier lied, but agents just copy-paste templates and close the chat. Zero help. Contact me in DM now!

@zala997k Hi there! Reach out to a customer service team member through the app on the Contact Us page or simply send us a DM.

So EU laws apply to everyone except @SHEIN_Official? Delivery deadline missed, package not here, but they still refuse to give a refund. Their customer service in Spain is a joke. Unacceptable. ❌ #Shein #ConsumerProtection

@Vee781580480484 Hi! We've replied to your Dm, please have a look when you have a chance. Thanks!

@SHEIN_Official deliver my package or refund me my money!

@Vee781580480484 Hi! We've replied to your Dm, please have a look when you have a chance. Thanks!

@SHEIN_Official I have provided monitoring at the door at receipt time footage ! I never received the package

@oo1994_semo مرحباً، نأسف للإزعاج. يمكنك مراسلتنا مباشرةً أو التواصل مع خدمة العملاء عبر تطبيق SHEIN للحصول على المساعدة. يُرجى التأكد من التواصل مع حسابات SHEIN الرسمية على مواقع التواصل الاجتماعي أو من خلال تطبيق SHEIN. يسعدنا مساعدتك! 💗

@SHEIN_Official "تناقض وتخبط واضح من خدمة عملاء شي إن لإنكار حقي ومصادرة أموالي! نظام تتبع J&T يؤكد تسليم الطرد وتوقيع المستلم من شهر. والموظف (Jam) يعترف رسمياً بأن الطرد وصل للمستودع وتحت الفحص، وموظف آخر ينكر ويطلب إيصالات تعجيزية! أين الأمانة ومصداقية التعامل؟

We recently concluded a workshop series in Rome organised together with Dress for Success Rome. Hosted by members of the SHEIN Italy team, the sessions focused on practical topics such as interview preparation, communication skills and professional self-confidence. Participants explored ways to present their experience, communicate their strengths and navigate different stages of the job search process. Thank you to our colleagues who volunteered their time and to Dress for Success Rome for their partnership and commitment to supporting women through training and career development programmes. #SHEIN #DressForSuccess #Rome #CommunityEngagement #CareerDevelopment

@joellemev Hello, sorry for the inconvenience. You may drop us a Direct Message, contact Customer Service in SHEIN app for assistance. Please make sure to contact the SHEIN official social media accounts or through the SHEIN app. We'd be happy to assist you! 💗

@SHEIN_Official @SHEIN_official Ticket GUSTK3CDSUEJRR0. I HAVE physical Mystery Bag G5E1-WXXHYCZ but agent Asher sends WRONG reply about different order. 5 days waiting for 6-digit code. Supervisor won't generate. Worst service ever. Screenshots attached. #SheinFail

We’re excited to share that our first pop-up store of the year in Brazil was a huge success! Last week, we brought our temporary store to Fortaleza, a city that welcomed us with open arms and incredible foot traffic -- more than 12,000 people joined the pop-up. The people of Ceará’s capital showed so much enthusiasm, and we are truly grateful. This was SHEIN’s 13th pop-up in Brazil since 2022 and the 9th city we’ve visited nationwide. Our pop-up stores play a vital role in our long-term brand-building strategy, bringing us closer to customers and allowing them to truly experience our products firsthand. It’s a one-of-a-kind connection! Making a store like this happen takes a big team and a true collective effort. Our crew camped out for days in Fortaleza and delivered amazing results. We’re grateful to everyone involved! Check out the media coverage to see how everything went, and follow #SHEINFortaleza for more highlights. More pop-ups are on the way soon -- stay tuned! 👀

@joellemev Hello, sorry for the inconvenience. You may drop us a Direct Message, contact Customer Service in SHEIN app for assistance. Please make sure to contact the SHEIN official social media accounts or through the SHEIN app. We'd be happy to assist you! 💗

@SHEIN_Official @SHEIN_official URGENT Ticket GUSTK3CDSUEJRR0. Agent Asher sent reply for WRONG order GSU1YL19W004YE1. Agent Bea now asks 24h delay. I PHYSICALLY HAVE Mystery Bag G5E1-WXXHYCZ but no 6-digit code for 10 days. Screenshots below. Worst support ever. #SheinScam

@joellemev Hello, sorry for the inconvenience. You may drop us a Direct Message, contact Customer Service in SHEIN app for assistance. Please make sure to contact the SHEIN official social media accounts or through the SHEIN app. We'd be happy to assist you! 💗

@SHEIN_Official @SHEIN_official Ticket GUSTK3CDSUEJRR0. I HAVE physical Mystery Bag G5E1-WXXHYCZ but agent Asher sends WRONG reply about different order. 5 days waiting for 6-digit code. Supervisor won't generate. Worst service ever. Screenshots attached. #SheinFail

@KAREN8A97 Hola, una disculpa por las molestias. Por favor envíenos un mensaje privado o contacte al servicio de atención al cliente en la aplicación de SHEIN para ofrecerle un mejor servicio. Asegúrese de comunicarse con SHEIN a través de las cuentas oficiales de redes sociales de SHEIN...

Que onda que @SHEIN_Official estafa! Hice un pedido y solo llegó 1 cosa de las que pedí!

@Xola9p Hi, thanks for reaching out! We will get back to you shortly.

@SHEIN_Official FRAUD ALERT Order: GSH17U318002CPK / AC0001590951 DPD: 4 fake attempts, admitted "NOT out 18 Jun". Stuck JHB since 17 Jun. Shein Angelo: "no supervisors, wait 24 Jun or reject". CPA Section 56: Shein liable. Parcel returns 19 Jun.

@Xola9p Hi, thanks for reaching out! We will get back to you shortly.

@SHEIN_Official FRAUD ALERT Order: GSH17U318002CPK / AC0001590951 DPD: 4 fake attempts, admitted "NOT out 18 Jun". Stuck JHB since 17 Jun. Shein Angelo: "no supervisors, wait 24 Jun or reject". CPA Section 56: Shein liable. Parcel returns 19 Jun.

@pocohuntess Hi there! Reach out to a customer service team member through the app on the Contact Us page or simply send us a DM.

@SHEIN_Official How do I contact you? Email address or telephone number?This is in relation to an order I placed which I have not received!The stupid EVRI driver left it in the rubbish bin which was collected and thrown away!There’s a chat I had with SHEIN with AI & no resolution