Avaya

The contact center was built for efficiency; the Connection Center is built for experience. Shifting focus from transactional metrics to orchestrated journeys solves problems & builds advocates. Learn about the industry evolution in our AI for CX Report: avaya.com/en/registratio…

In his latest article for Contact Center Pipeline, Avaya’s @TheTonyLama explores a critical CX challenge: how to provide AI systems with accurate, secure, real-time context across complex enterprise environments. The solution? MCP. Read the full article: contactcenterpipeline.com/Article/what-c…

The first stop of Journeys with Avaya 2026 is officially underway! Today we’re in Washington DC sharing how Avaya is helping government operations modernize while maintaining the reliability they demand. Visit our events page for available updates: avaya.com/en/about-avaya…

Is speed the most overlooked form of empathy? Research reveals a more practical truth: the most powerful act of empathy a brand can deliver is simply being ready. Read our recent blog that explores why speed is an emotional metric: avaya.com/en/blogs/six-m…

The Avaya Nexus™ marketecture highlights 4 foundational pillars that make the most trusted platform for regulated & high-security sectors: high resiliency, hardened security/compliance, deployment flexibility, and integration readiness. Learn more: avaya.com/en/products/ne…

Is your voice data a clinical asset or a documentation risk? When voice-to-text fails, it’s no longer a usability issue; it’s a data integrity issue. Our latest blog explores why high-reliability infrastructure is the backbone of modern clinical accuracy: avaya.com/en/blogs/when-…

It’s the paradox of 2026: Consumers are living with AI every day, yet their desire for human connection has never been louder. Don't let technology become a barrier between you & your customers. Download our latest research report for more insights: avaya.com/en/registratio…

Don't choose between innovation and stability. With Avaya Infinity, you can have both. Our "innovate in place" approach lets you enhance your stable core with modern AI, contextual continuity, and business-led design. Watch our on-demand demo: events.avaya.com/gl-wb-avaya-in…

An insightful perspective from Avaya’s CEO @patrick_dennis in his interview with @CXFoundation a few months ago. Read our recent blog to learn more about the path from Avaya Aura to mission-critical voice communications: avaya.com/en/blogs/avaya…

With the recent Avaya Infinity demo series, we are painting a picture of the future of CX & showing customers how Infinity helps them build that future. Read our latest blog for direct insights on the development of the Avaya Infinity demo series: avaya.com/en/blogs/ai-or…

When a customer starts an interaction with a bot, moves to a voice agent, & has to repeat their story, that’s a fractured contact. It’s high-effort, high-friction, & high-churn. Learn how Avaya Infinity can transform your contact center today: avaya.com/en/products/in…

In our latest Executive Whitepaper, we explore market forces driving the need for mission-critical voice communications. Download the whitepaper to learn about voice strategy that meets the highest standards of performance & protection with Avaya Nexus™: avaya.com/en/documents/w…

Tune in for another on-demand webinar with Avaya! In this session, learn more about the Avaya Infinity™ platform, Avaya’s direction, recent advancements & key priorities that drive decision-making. Visit the registration link to watch on-demand, anytime: events.avaya.com/fy25-avaya-tow…

Your best AI can't hold someone's hand through a fraud alert. Pivotal moments in CX don't call for faster algorithms, but rather the human ability to read between lines & say the right thing at the right time. Read the blog for more on tandem care: avaya.com/en/blogs/human…

Modernization shouldn't mean sacrificing reliability. CEO @patrick_dennis explains why "good enough" connectivity is a risk for high-stakes communications. Enter Avaya Nexus™: AI-ready voice with near-zero latency & hardened security. Learn more: avaya.com/en/products/ne…

Gen X is not just reacting to modern customer service; they are shaping what modern customer service must become. Read our recent blog to learn how Gen X is playing a significant role in the future of CX: avaya.com/en/blogs/gener…

We’ve authored a technical whitepaper that shows how Avaya Nexus™ delivers a best-of-both-worlds strategy. Don't settle for "good enough" when the stakes are high; choose Avaya Nexus™ for your critical comms platform. Download the technical whitepaper: avaya.com/en/documents/w…

In high-stakes environments, the difference between collaboration tools & mission-critical infrastructure isn't just a feature set, it’s the impact of failure. Read the blog for more insights on how Avaya Nexus™ supports mission-critical communications: avaya.com/en/blogs/what-…

"Critical comms... is a place where this company has played for its entire lifetime, and we’re never going to give that up." — @patrick_dennis Visit our website for details on Avaya Nexus™: a modern, AI-ready voice platform built for critical comms: avaya.com/en/products/ne…

We are proud to announce Avaya Nexus™ — the critical communications infrastructure platform that delivers secure, resilient, voice communications for regulated & high-security environments where downtime isn't an option. Read the press release for more: avaya.com/en/newsroom/20…