Mark Sampson

Empower, love, and take care of your people, and they’ll do the same for your customers.

Stop promoting people to management (of people) on the basis of their technical skills. The most important behaviours of a manager are being a good coach, showing interest in your people and empowering your team.

Your culture isn't what you say it is. It's likely not what your managers say it is. But it is what your employees experience on a daily basis.

This is what happens when the perception of what it’s like to work at a company like Brewdog differs hugely from the reality. An all too common occurrence

If you take care of the culture, the culture will take care of the business.

Amen @bhorowitz, amen >

I still find it fascinating, that when asked what's great about their culture, founders will cite "unlimited holiday", "free fruit", or "the office slide", over how they actually treat one another.

The culture of your organisation is just the sum of the behaviour of the individual people in your organisation.

Shared beliefs, ideals and values don't need to be in the same room to connect.

In Jeff Bezos' final letter to employees as Amazon #CEO, he stressed that "differentiation" is the key to survival. "The world wants you to be typical — in a thousand ways, it pulls at you. Don’t let it happen. I hope all Amazonians take this to #heart." #Leadership #Success #HR

A sign that psychological safety is lacking: people say different things behind leaders' backs than to their faces. In the absence of trust and respect, we sugarcoat feedback to protect ourselves. In the presence of trust and respect, we speak truth to power to help the group.

Every company needs a "how we do remote" blog post to make it easy for applicants to understand the day-to-day. It's an opportunity to set expectations, in addition to highlighting unique benefits & perks.

It's not psychological safety if people can only voice what you want to hear. The goal is not to be comfortable. It's to create a climate where people can speak up without fear. Psychological safety begins with admitting our own mistakes and welcoming criticism from others.

Genius.on.inc.com/7yzoO5M

OK, so username secured... Anyone else inside? Is it warm and friendly in there? (He says, pressing his face hard up against the frosted window...) #Clubhouse

Successful business change doesn't end with culture; it starts with it.

As someone who has spent the last 10 years attempting to talk less and listen more, these words from @Tim_Denning really resonated. Thanks for beautifully articulating why being the loudest doesn't make you the smartest, Tim > medium.com/the-ascent/qui…

@STEcopywriting Hey Sarah, a pleasure - and likewise. Looking forward to learning from you. Have a fab Friday!

@marksampson thanks for the follow, Mark. Hope you're having a great week 😊👋

Good leaders build products. Great leaders build cultures. Good leaders deliver results. Great leaders develop people. Good leaders have vision. Great leaders have values. Good leaders are role models at work. Great leaders are role models in life.

Pro tip on video meetings: If you've been talking for 3 minutes nonstop, it might be time to give someone else a turn. Or at least make sure everyone else is still awake😆