BlockFi Support

Please note: Messages to this account are no longer being monitored. For updates related to BlockFi, please follow @BlockFi or check our website for the latest updates: blockfi.com

@jehodll We would be happy to help! Could you send us a DM?

There’s a lot of action in the crypto markets today - something we have seen before and are used to managing. Deposits, withdrawals, trading and lending are all up and running. A few important points:

@ElectrikTwo We would be happy to look into this if you could send us a DM!

@BlockFiSupport Hello. I paid off a $10,515 loan yesterday using USDC and received my Bitcoin collateral. I submitted a withdrawal of that BTC to another wallet. Will this be processed on time? It’s an emergency situation.

@juswilvel We would be happy to help take a look if you could kindly send us a DM!

@BlockFi @BlockFiSupport I received three (3) “Action Required: Relink Your Bank Account” emails at the same exact time last night. This is also the third time my bank account has been unlinked (since August) and I receive the triple emails every time. What’s the deal with that?

Want to win a pair of #SockFis? We’ll be picking 3 winners at random who complete a Client Satisfaction survey via email this month. Our Client Service team is happy to help with any issue or question you might have! US Only. Terms & AMOE: spr.ly/6010MSxaq

@HugeTymz_ We can't ask for personal info on social, so please submit a ticket at spr.ly/6011MoSAU & our CS team would be happy to take a look. Feel free to DM us your ticket # so we can help expedite!

@BlockFiSupport Okay thanks for the response! But please my withdrawal was still cancelled

@BlockFiSupport How long does it takes for a USDC withdrawal takes please?

@bocciaman Hi Abdallah, any ETH balance you held on BlockFi was unaffected. What was converted to GUSD and issued to clients was the ETHW tokens that resulted from Ethereum's transition to proof-of-stake on Sept 15. You can of course withdraw any GUSD you may have received to cold storage.

@BlockFiSupport You all are terrible you transfer my $eth to $gusd without telling me and giving me a chance to move it off the platform? To a cold wallet?

@Jamie_ORourke Happy to help!

@BlockFiSupport Thanks

@BlockFiSupport What was the ETHW to GUSD rate? Because there is absolutely no GUSD in my account.

@DerekKlatt3 Thanks for reaching out! You should have that GUSD in your account right now! If you don't see it in your account, send us a DM and we would be happy to help!

@BlockFiSupport hey, I got an email today about GUSD in my wallet from the merge. I don’t see anything even though it says to check my balance?

[Status] Completed: The scheduled maintenance has been completed. stspg.io/713nsyg5jdlg?u…

[Status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/713nsyg5jdlg?u…

[Status] Scheduled (Oct 17, 2022, 02:00 UTC): BlockFi will be under scheduled maintenance on Sunday, October 16th, from 10:00pm to 11:00pm ET. We anticipate this maintenance will impact platform operability on both web and mobile appl… stspg.io/713nsyg5jdlg?u…

Please leverage our status page for real-time updates on our platform: status.blockfi.com

BlockFi will be under scheduled maintenance on Sunday, October 16, from 10:00pm to 11:00pm ET. We anticipate this maintenance will impact platform operability on both web and mobile applications for a short period of time. As always, your assets are safeguarded.

@waifungsit Hi Y! We'd love to help. Since we can't ask for personal info on social, can you submit a ticket at spr.ly/6013MgFlT so our CS team can look into this further? Afterward, feel free to DM your ticket # to @BlockFiSupport so we can help expedite! Thanks!

@BlockFi @BlockFi @BlockFiSupport Been trying to call, message says you are on vacation. Been trying to get an ACH/Wire transfer done since October 6th. Lack of customer support and service. Quite disappointed.

Reminder: BlockFi Private Client (BPC) is live. YOU may be eligible! BPC gives you 4 exclusive benefits: 💰 Negotiable crypto interest rates, loans, & trading spreads 📅 Custom term durations 📈 Advanced trading tools 🤝 White glove service spr.ly/6019Mkz57

@JakePaulJr8 Hi Jake - thanks for flagging! We'll raise this with our team.

Scam site claiming to be from @BlockFi calling customers and Doing scam with the customes crypto please help @BlockFiSupport blockfe-logi.godaddysites.com blk.jshd-jdh.njsk.bitstamp-logi.com/aZsxDcfErF90aw… @aurora77710 @ScamWebsiteLeak @lilywhitewahl

BlockFi will be closed on Monday, October 10 in observance of Indigenous People’s Day — phone lines will be closed and email response will be slower than normal.

@0xgalileo We truly apologize for any inconvenience this has caused and we are glad that everything is up & running now!

@BlockFiSupport They Deserve to be fired. Made me look like l don't pay my cards. Even the worthless call center was down.

[Status] Investigating: Our team is continuing to see some issues preventing clients from accessing and using their BlockFi credit card. We can confirm that all clients’ assets remain safeguarded, and the remainder of the BlockFi plat… stspg.io/6cw5rynjdjnt?u…