CCP Customer Support

We're aware of the issue affecting our Help Center and ticket submission. The issue is being investigated by Zendesk.

Our teams are investigating an outage which is impacting Pod 17 & 18. We will provide further updates ASAP.

We're seeing some reports of players being unable to submit support tickets via the Help Center. If you are affected please submit the ticket via support@eveonline.com while we investigate this issue. Thanks. #tweetfleet #EVEOnline

@JW_BabaYaga @HilmarVeigar Hey Dan, sorry to hear that. Can you DM us the ticket number of your support case and we can check its status. Thanks.

Jita PLEX market on mobile! Get your new EVE Portal now.

@Lloyd_George_23 @EveOnline Finally, someone asking the real questions.

@EveOnline I think a more pertinant question would be to bacon, or not to bacon?

A war is raging within the ranks of ISD. Volunteers who have been team mates for years find themselves on opposite sides. One question has divided them. For #SundaySurvey we're asking where do you stand! What is best? Dogs or Birds? #EVEOnline #Tweetfleet #ImportantQuestions

@EveOnline Team Dog is the correct answer. (Not the consensus of all the GMs but GM Arcade is currently manning this account so he gets to choose.)

@keepthemclosed @HilmarVeigar Thanks for getting in touch and supplying the ticket numbers. They will be forwarded to a Lead Game Master for review and we will get in touch with you by end of day Monday.

Physically apart doesn´t have to mean socially isolated!

@EliseRandolph CONCORD will be informed about their mistake.

Just got my ship reimbursed that died in the stupid DDOS attack. Upon reading the message from CONCORD, I realized that they haven't updated their script since clone costs were removed 😂 #LiterallyUnplayable #Tweetfleet #EVEOnline #ThatPacifierReallyTiedTheHangarTogether

We have established a megathread on the official @EveOnline forums to track the status of the issues you are experiencing. Updates will be provided as they are available: forums.eveonline.com/t/tranquility-… #tweetfleet #eveonline

@grimm31415 @HilmarVeigar Hey Steve, we're sorry to hear that. Can you provide a ticket number and we can review the issue. Thanks.

@HilmarVeigar Paying Eve subscriber since 2006. Bitterly disappointed in the support system tonight.

The Halloween 'Trick or Treat' and 'Howling Interceptor' updates have been delayed by a day. They will go live tomorrow at downtime. bit.ly/32VjkDL #tweetfleet #EVEOnline

@CCP_Mechanic , @CCP_Spider and @CCP_Archduke from the support team will all be attending #EveVegas. They will mostly be hanging around the tournament room, so drop by and say Hi. #tweetfleet

We have some news regarding the Haiku competition. Could @Canuck_2099, @satelite1791 and @devilishlydo get in touch with us via DM? eveonline.com/article/pxf3hv…

Have a great fit for PvP using tech 1 frigates? Want to see your fit featured in-game with your name in the description? Head over to the Community Fittings forum section and submit your fit! bit.ly/2lWl27t #tweetfleet #eveonline

@AgentX2006 It should be fixed now. Sorry about that!

@CCP_Help Decided to upgrade to Omega today but... Your site's security certificate expired today so can't.

As part of #gmweek were running a haiku competition. Tweet @CCP_Help an #eveonline related haiku. The top three will win PLEX and SKINs. Contest ends August 28th. #tweetfleet

Thanks to everyone who faced off against the mighty ISD and GM fleet yesterday. We had a blast! Special thanks to @BjornBee for herding cats and remaining calm, even when @CCP_Falcon made a surprise titanic appearance. #gmweek #tweetfleet #eveonline

Have you ever felt like your favorite item in EVE deserves a more fitting description? Well, now you have the chance to make things right! #tweetfleet #GMweek eveonline.com/article/pwlh11…

GMs and ISD are getting ready for the in-game roam which will be FC'd by @BjornBee. Our ships are packed with PLEX, SKINS and other items. You should also try to grab an ISD or GM corpse as they may be worth something. bit.ly/2P59OLT #tweetfleet #eveonline #gmweek