Caviar Support

We're having support delays. Question about order status? Contact your courier. Other inquiries? Expect longer response times.

@RicoRKLJ Hey Rico! We're sorry to hear you are having issues getting help with this! We know seeing those charges can be frustrating and scary! Please DM us with your email and phone number so we can take a look! -David

@alma_lacour Vertical pizza is totally not something we want to make a trend. Let us make this right! Just DM us the email and phone number on your account and confirm the restaurant you ordered from. We'll do our best to assist once we hear from you. -Chris

@juanamm254 @juanamm254 Not receiving what you paid for definitely deserves a better courtesy. Please let us make it right, send us a dm with your email address, order date, and phone number so we can further assist. -Sam

@DoorDash so your driver stole my order I contact you all immediately and im given credits on my account as a courtesy for the inconvenience. How is that a courtesy when it's only the amount I spent. A courtesy would be a little extra plus what I spent. Poor service

@JM87755779 Hello, We are so sorry to hear that you received the incorrect order! We understand how frustrating it can be to not receive something that you have paid for and we would love to assist. Please DM us your email, phone number, and date of order so we can take a look. -Ashley

@pr1ncessamd @pr1ncessamd It sucks to hear you received the wrong order. I totally understand your frustration here, and we’d be happy to check into this if you can DM us your email and phone number with your order date. We hope to hear from you soon and get this looked further into! -Steph

@DoorDash Wrong items - no customer support - never heard back. No refund offered. Agent was told they were restricted and I had to wait and hear. That was Friday... It's Monday.

@DesignsByGrace1 Oh no, sorry to hear your account was deactivated. I know this can be frustrating. Send us a DM with the email, and phone number linked to the acct so we can look into this for you. -Sam

@DoorDash y did my account get deactivated?!!!

@steelecc Hey Christine! Sorry to hear your order was canceled. I would be pretty upset in this situation as well. I would like to look into what happened. Please DM me your email, phone number, and order details, and I'd be happy to make things right. - Ryan

@DoorDash - epic failure this New Year’s Eve. Placed an order for timed delivery ~3 hours ahead of time, Dasher was purportedly “waiting at the restaurant” at pick up time and them I get a message from Door Dash that my order was canceled by restaurant. #DoorDashLied

@NaughtiAuti Oh no! We're so sorry to hear the refund never went through, give us a chance to make things right. Please DM us your email, phone number, and order details so we can look into what happened! - Ash

@KingJvzzmxn @DDforMerchants @DoorDash Doordash is trash and steals money.

Thinking of how to grow your store's profits? Here you'll be able to quickly get updates about the latest tools and strategies to increase sales, improve store management, and connect with other restaurant owners. #DoorDashMerchant

@IsmaelErnie We're so sorry that your order took so long to be picked up. We understand completely why you would be upset. Let's see what we can do to get this resolved. Please send over a DM with your email and phone number associated with your account. -Liz

@DoorDash not it took 3 hours for our order to even get picked up

@Ubershuber Nothing is more disappointing than receiving the wrong order! We're sorry to hear that you lived that nightmare more than once. We thought Halloween was over! DM us your email, phone number, and order date so we can help you out. -Chris

@Caviar worst service ever. Again, wrong order delivered. If you want your food delivered, order from a restaurant that cares enough to deliver themselves. Caviar does not care about service or quality.

@grittyisking Hi Chris, this fee is something we cannot waive as it is required by local law and cannot be included in DashPass discounts, just as we must charge taxes. We appreciate your understanding. – Ryan

@WhoahDereShawty We're sorry to hear you're having trouble getting in touch with us! You can call us any time at: 1 (855) 431-0459, or contact out chat team in the app, or send us a DM here with your email and phone # and more information on the issue and we'll be able to assist further. – Ryan

It’s such a hassle to get connected with @DoorDash !!!!

@SonovaHud Hey Chris. I'm so sorry to see your salad didn't come as expected. I'd be super annoyed as well. I'd like to help make things right. Shoot us a DM with your email, phone number, and order info so I can get to work. -Steph

@adamkleinberg Hey @adamkleinberg, So ghost store huh? That's definitely not good, very sorry this happened. Let's fix this! Send us a DM with the email, phone number linked to the account, and the order info/date so we can look into this for you. -Sam

@CaviarSupport do you have any support for your customers? I spent $300 on food from a restaurant that doesn’t seem to exist. Should I just dispute my charge?

@holdrino Hey, I'm sorry to hear you didn't have a pleasant experience with support. I understand your frustration and would like to assist with any issues you've experienced. Please send us a DM with your email and phone number and we'll get on this. - Ryan

@christinetor16 We're so sorry to hear you had a bad experience recently, give us a chance to make things right. Please DM us your email, phone number, and order details so we can look into what happened! - Ash

@DoorDash TERRIBLE.

@just_tazi Hello and good afternoon! It looks like you ran into some issues while using your app and I am so sorry. Please allow me to look into this for you, can you send me a dm of your email and phone number associated with the account?-Steph

Count your days @DoorDash 😡

@lollipop_bandit Hey! We're very sorry to hear you are having issues with our app! We'd be just as upset. Please DM us with your email so we can take a look into this! -David

@CaviarSupport Your app and your site are both down for me. I have an order in process and I have no idea if it’s on its way no way to check and no way to contact Help.

@Nodifyoucnhear Hey @Nodifyoucnhear, I'm sorry to hear we've been leaving out some key pieces of your order. I'd be frustrated in your position so I'm happy to look into this for you, please DM us your email and phone number as well as the info on what was missing and I'll get started. - Sam

@vahabzy Hey @vahabzy, the last thing we want is to leave you feeling let down here @vahabzy! No one likes to play games of tag. DM me your email and phone number, and I'd be happy to further assist! -Tom