Football Index CS

Due to exceptionally high customer contact levels we are sorry that we are unable to respond to voicemail messages at this time. Please can we ask you to email in any outstanding queries you may have. We apologise for any inconvenience caused.

Please be aware, that Football Index mobile apps were disabled at 12:00:00 London time on Thursday 20 May 2021. You can continue to login via the website here - footballindex.co.uk/top-200. Please also see this link - support.footballindex.co.uk/hc/en-us - that we hope will answer your queries.

Due to high demand the website is currently experiencing load issues, the site is back online now but we apologise for any inconvenience this may have caused

Any customer queries please contact us via email on support@footballindex.co.uk rather than via Twitter DMs. Thank you in advance.

Due to high volumes, Customer Support response times are experiencing some delays. We apologise for the inconvenience and are working through your queries. At this time we have focused all our Customer Support Agents to prioritise responding to emails received.

Traders, the market will be temporarily suspended at 18:30:00 this evening (05/03/21) until 07:00:00 tomorrow (06/03/21).

Tomorrow's Dividend payments will be delayed whilst MDE payments are calculated. There is no need to contact Customer Support in the morning regarding this.

We’re looking into the FI Squads Tournament results and will update you when we can. Apologies for the inconvenience caused.

The delay was due to the MDE calculations. Payments have now been processed, thank you for your patience once again.

An update regarding today’s Dividend payments. They have been delayed until this afternoon due to ongoing checks regarding payments. Thank you for your patience.

Dividend payments tomorrow will be delayed by a couple of hours so there is no need to contact Customer Support in the morning regarding this.

Hi Traders, to the confirm, the market is open for trading.

Good Morning Traders, the market will re-open at 11:15am.

Good Morning Traders, to ensure the smooth re-opening of the market, we have had to delay the planned 10:00 re-opening time. We will keep you updated, apologies for any inconvenience caused.

@cali90066400 @IndexBrooks @FootballIndex Hi Cali, please do DM us your contact details and our team would be happy to look into this for you

Traders - we are aware of issues getting on to the platform at this time, both on the app and website. This is being investigated and further updates will be provided as soon as possible.

Due to the current issues regarding the platform, today's IPOs have been delayed until tomorrow. We will keep you updated, apologies for the inconvenience.

We appreciate and value the tremendous engagement and passionate support of the Football Index community. However, we would like to encourage respectful and courteous discussion at all times. #footballindex

Good Evening traders, please note that due to circuit breaker protocol, because his suspension happened close to the end of the trading session, Neymar will remain suspended until tomorrow morning at approximately 8am.