GettingPersonal

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@sgcsalmon Hi Stephen, thank you for your kind words. We're happy to hear that your gift arrived on time and that you're happy with it. We hope your wife will love it too! 🥰

Many thanks @GettingPersonal for getting my order to me so fast - ‘in the nick of time’, so to speak: ordered on Saturday, delivered just now! I’m delighted with quality of the personalised notebook, as I’m sure my wife will be (seeing it’s a gift for her)! Well done!👏🏻😀🙏🏻

@leegra79 Hi Lee, we're sorry to hear this. Please send us a direct message with your order number so we can take a look.

@GettingPersonal I purchased a mother’s day gift on Tuesday and paid £4.99 for “express delivery” I’ve had nothing to alert me to this being delivered.

@104_splits We're sorry to hear this. Please send us a direct message with your order number or email address so we can take a look.

@GettingPersonal I placed an order with you on the 25th of January, and I have not received anything, and there hasn't been any communication via email. kindly assist with my order.

@OneLoves_Butera We're sorry to hear this. Please send us your order number in a direct message so we can take a look.

@GettingPersonal Hi, I purchased a family planner but it’s still not arrived. Just logged in to my account to see it’s been cancelled. I don’t know why this has been cancelled and I’ve received no communication about this via email. Yet the money has been taken out of my account

@Almanuman We're sorry to hear this. Please send us a direct message with your order number and any relevant images so we can look into this.

@Fionaroserober2 We're sorry to hear this. Please send us a direct message with your order number and any relevant images so we can take a look.

@GettingPersonal purchased a decanter for birthday present arrived broken and can’t seem to get an answer from yourself need a replacement for 29th of December very dissatisfied with the service

@mi26847859 We're sorry to hear this. Please send us a direct message with your order number so we can take a look.

@GettingPersonal can you contact me please my order was due for delivery on Monday, no chat reply

@_cannyannie We're sorry to hear this. Please send us a direct message with your order number and any relevant images so we can take a look.

@GettingPersonal I received faulty goods. I emailed you yesterday. Now 24 hours later I am still awaiting a response. This is a Christmas gift and I need to understand how this will be rectified.

@sophlou1se Hi Sophie, we're sorry to hear this. Please send us a direct message with your order number so we can take a look.

@mactonymac Hi Tony, we're sorry to hear this. Please send us a direct message with your order number and a photo of what you received so we can look into this.

@GettingPersonal I need someone from your company to get in touch we tried email, chat, telephone but you just don’t answer. Sent me a mug with someone else’s kids on it!

@SoozUK Thank you for your kind words. ❤️

@RachelMounsey1 Hi Rachel, we're sorry to hear this. Please send us a direct message with your order number and we'll sort this out for you.

@GettingPersonal I have contacted you 4 times by email now re faulty product. Please can you respond and send replacement

@RevMthrSamantha We're okay, you can reach us via our customer service channels here: gettingpersonal.co.uk/contactus.html or send us a direct message.

Always a concern at this time of the year when companies suddenly go very quiet... Can @GettingPersonal confirm they're okay as I really need to reset my password and so far I've heard nothing. Items are paid for and missing 😳 #TIA

@ChantelleBJaxn Hi Chantelle, we're sorry to hear this. Please send us a direct message with your order number and we'll look into this.

@GettingPersonal I go into my account it says I haven’t made a recently orders? I ordered something 4 days ago and it’s paid for. I also have confirmation email but hasn’t arrived nor do I have a tracking number

@julesakawrennie Hi Julie, we're sorry to hear this. Please send us a dm with your order number and we'll sort it out.

@GettingPersonal Absolutely appalling customer service! Having placed an order in early November, I have sent 6 emails, spent 2hrs in your call queuing system and find your chat sessions permanently closed. I spent almost £300 on gifts that are substandard. Am I being ignored ?

@VikkiNeale1 Hi Vikki, we're sorry to hear this. Please send us a direct message with your order number so we can take a look.

@GettingPersonal do you have a customer service email address? My order is completely wrong!

@KayleighCasey87 Hi Kayleigh, we're very sorry to hear this and have responded to your dm.

@GettingPersonal order placed 3rd December and paid for it to be received today. It’s still in process expected delivery now 15th remember?!! and I cannot get through via phone and no one is responding to my Emails?!

@verityhenderson Hi Verity, we are sorry to hear this. Can you please send us a direct message with a few more details and we'll take a look.

@GettingPersonal trying to place an order and keep getting an error message after pressing ‘complete payment’ via PayPal. Is there an issue with your website? I’m worried I’ve now placed the order twice!!

@Stoneygray1 Hi Margaret, we are sorry to hear this. Can you please send us a direct message with your order number and we'll take a look.

@GettingPersonal I’d appreciate your help . I placed an order on Dec 6th and paid for Express Delivery to get it today . I now see that my order status is currently “being processed”. When might I expect it ?