Gun. Support

Over the past week, our support team has been tackling server-side issues that caused skill trees to not respec correctly. Adjustments have been made to prevent respec and perk purchase errors. These adjustments do not require a patch. This work will continue to be monitored, and for any issues, please submit a ticket to support.txchainsawgame.com

We've made improvements in The Texas Chain Saw Massacre to prevent server connection errors with crossplay turned on. We continue to investigate connection related symptoms reported. Please report issues or symptoms to:  support.txchainsawgame.com

The team is currently investigating server errors players are experiencing in The Texas Chain Saw Massacre. We appreciate your patience. Please send any and all support tickets here: support.txchainsawgame.com

@hotoffIine @TXChainSawGame Thanks for noting what you’ve seen! For any potential bugs or issues please share a report to our team here: support.txchainsawgame.com

@GunGameSupport @TXChainSawGame Victims and Family can also see Sonny's ability when he's using it. You can hear Connie's lock pick from way across the map, there's also a weird glitch with seeing players shadows on red moon FH

We are investigating an issue in The Texas Chain Saw Massacre where players load in incorrectly to lobbies and experience lag symptoms in public matches. We appreciate your patience as we investigate. Please send reports to our team here: support.txchainsawgame.com

@M0NK3Y_G1RL For any potential bugs or issues please share a report to our team here: support.txchainsawgame.com

@GunGameSupport @fearthegun how about the fact that victims automatically lose grappling no matter health/strength

Microsoft PC Players, the rapid patch to fix Connie's missing green cosmetic variant is going live. Please ensure you've restarted your game in order to receive this update.

Attention Connie mains, we are working hard on bringing you all her green outfit variant as soon as we can. We apologize for the inconvenience and will let everyone know when a Rapid Patch to fix this issue is going out. For any other issues, please be sure to submit a ticket to support at support.txchainsawgame.com

@StubbornlyTv @fearthegun @TXChainSawGame If you have questions or concerns about your account. Please contact support at: support.txchainsawgame.com

@fearthegun @TXChainSawGame Imagine banning the wrong person after you are aware someone is harassing and impersonating me. Imagine banning someone who streams your game every single day and buys all your dlc and shares all your shit..Imagine. Im actually speechless.

We are sorry to hear you're experiencing this from players in game. Players can report cheaters through our in game report system and share related concerns to our support team at support.txchainsawgame.com. In addition for impersonation issues, we recommend reaching out to the platform involved Steam, Xbox, or PlayStation.

@fearthegun @TXChainSawGame At this point I don't know what to do anymore. I am being harassed by your community because there is a cheater going around impersonating me making ppl believe it's me cheating. This has been going on for months & you are aware it's happening. --

The team is investigating an issue where purchased DLC for The Texas Chain Saw Massacre is not appearing in game on Xbox. Please send all reports to support.txchainsawgame.com. Thank you for your patience.

The team is currently investigating issues with creating parties in The Texas Chain Saw Massacre. Please stay tuned for updates and as always send any issues you encounter to: support.txchainsawgame.com

We are actively investigating an issue causing players to have a difficulty connecting to our game. Please send reports to support.txchainsawgame.com Thank you for your patience!

The team has just deployed a new patch to solve the issues our PS5 players have been facing since our February 6th patch. Please restart your game to download the latest update. Let us know if you're still experiencing any issues by sending in a ticket to support.txchainsawgame.com.

We are currently working with our partners at Sony to resolve issues with the deployment of today's patch. Stay tuned here for news as soon as we have it and we appreciate your patience.

We are currently checking into an issue with PS5 players not able to launch the game after updating. Thank you for your reports and patience!

Patch Day! Patch will go live at 2pm Eastern US Time. If you are in game, you'll need to close out of it and allow the game to update in order to continue playing. For any issues please reach out to Support bit.ly/TCSMSupport

As we continue investigating this issue, players on the Windows Store / Xbox Game Pass for PC version will see a new update available as we work towards a resolution. We appreciate your patience and please send reports to support.txchainsawgame.com

We're actively investigating an issue where The Texas Chain Saw Massacre does not launch on the Windows Store / Xbox Game Pass for PC version. Cloud Gaming can be used as a workaround where available. We appreciate your patience, please send reports to support.txchainsawgame.com

We are investigating database login errors and related connection symptoms affecting players in Friday the 13th: The Game. Thank you for your reports and patience as we evaluate.