Upland InGenius

Happy Customer Service Week! 🎉 This week, we celebrate the incredible people who make a difference every day. Thank you to our dedicated customer service agents for their hard work and commitment to providing exceptional service. #CustomerServiceWeek #CustomerService

Still on-premises? Don't worry! InGenius helps you stay there while accessing the latest cloud technologies like Salesforce Einstein AI. Learn more in our blog post: ow.ly/Z7hQ50TuHT9 #ContactCenter #OnPremise #EinsteinAI #CTI

Happy International Podcast Day! Join us for the Connected Knowledge podcast, where we explore the art of seamless customer service, knowledge sharing, and innovation. 🎧 Listen here: ow.ly/RGgC50TuHvu #InternationalPodcastDay #ContactCenter #AI

AI agents took Dreamforce by storm! 🤖 Read our blog to learn more about this next wave of AI and how it can impact your contact center: ow.ly/m36F50Tuqbx #Dreamforce2024 #AI #CustomerService

Vote for Samantha Middlebrook to speak at @Dynconference🦸‍♀️ Session Title: Unleashing the CX Avengers – The New Frontier of Customer Service Voting is open now through Sept 30th: ow.ly/Wyrn50Tpqxl #DynamicsConVIRTUAL #Dynamics365 #DynamicsGP #MSDyn365

Genesys + InGenius = a match made in contact center heaven! 😇 Our seamless integration connects your Microsoft Dynamics, Salesforce, Salesforce SCV, or ServiceNow system to Genesys telephony. Learn more: ow.ly/USs050ToFzA #CTI #CustomerExperience #ContactCenter

Not ready to migrate to the cloud? We're excited to announce InGenius powered by Upland Transcription Service, now integrates Genesys Engage with Salesforce Service Cloud Voice and Einstein AI. Read the release to learn more: ow.ly/kWK150TjtsZ #ContactCenter #CTI

Ready to transform your approach to customer service? Check out this episode of the MSDW podcast with our Director of Product, Denis Francoeur, to discover how #CTI can be a game-changer for your contact center. Listen here: ow.ly/6sjE50T42PJ

Looking to boost agent productivity and maximize customer satisfaction? A computer telephony integration (CTI) solution can help! Read our blog to learn what CTI is and how it can benefit your business. ow.ly/S1pn50SQgPz #ContactCenter

Despite popular belief, the voice channel is still a critical component in your contact center. Download our eBook to discover how you can leverage the voice channel to build a seamless customer experience. ow.ly/juxf50SMuXv

Have you listened to our podcast recently? Dive back in at ow.ly/a5Ie50SGji8

With the only support for Genesys Engage, InGenius can seamlessly support your on-premise system with Salesforce Service Cloud Voice to unlock the full potential of Einstein AI. Want to learn more? Let's chat: ow.ly/9yK850SAEkK

Have you checked in with your agents recently? Download our eBook to discover how you can increase agent well-being and set your contact center up for success. ow.ly/vPM350SuX9T

Want to unleash the full power of #AI? Check out the infographic to see how #CTI can help supercharge your AI investment: ow.ly/sgVi50StgyP

Happy 4th from your friends at Upland InGenius! 🎇

🆕📰 Did you hear InGenius is featured in the new ISV EMEA Industry booklet from Salesforce? This showcases how our ready-to-install AppExchange app can optimize your tech stack by seamlessly integrating InGenius CTI 😍

Have you checked out our podcast page?! You won't want to miss these episodes... 🔗uplandsoftware.com/contact-center…

Give agents valuable caller information from your CRM in the moment, enabling them to efficiently capture and act on essential call details. Explore InGenius 🤩 uplandsoftware.com/ingenius/

📖 And it all starts here... Check out our AI Guide for Contact Centers! ow.ly/gmx650R2wvZ

Make sure your company isn't falling behind industry trends! 🔗 ow.ly/ggI050R2zBJ