Legal Aid Agency Customer Service

Access our training website for guides and assistance using the Legal Aid systems 💻 You can access: Training guides for our digital systems such as CCMS, pre-recorded webinars, an interactive webchat facility and more 📑 Check it out here 👉 ow.ly/h4fs50TzOo3

If you require guidance in relation to Sign in to Legal Aid Services (SILAS) and/or Multi-Factor Authentication (MFA) this can be found on the Legal Aid learning website 👇 ow.ly/hvZb50XyzoT

Did you know our #HelpUsSayYes webinars available to watch on the LAA's YouTube channel? 💻 Available recordings include Civil Billing, Advocate Graduated Fee Scheme, Criminal Applications and more! 📝 Click the link below to access our channel 👇🖱️ ow.ly/7KMw50TzOS5

We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻

Do you need a #CCMS refresher? Are you new to the system? 💻 We have limited spaces available on our trainer-led online courses available on the week commencing Monday 23 March 2026 📅 Sign up here 👉 ow.ly/25qI50TzMZt

Helpline operators at #CivilLegalAdvice are available to assist your clients and refer to specialist or alternative help. 👇 Contact on 📞 0345 345 4345 gov.uk/civil-legal-ad… #LegalAid #CustomerService #LAA #Solicitors #Crime #Civil #LegalAidAgency #LegalAdvice

The submission deadline for Submit a Bulk Claim (SABC) is Friday 20th March 2026 ⚠️ This deadline includes historic contingency submissions (April – December 2025) 🗒️ For more info 👉 ow.ly/K0vK50YuEAG

We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻

If you are waiting for a case enquiry response on CCMS, please do not send duplicate case enquiries or chasers via additional case enquiries ⚠️ You can contact Customer Services on 0300 200 2020 or drop us a DM if the query has become urgent📞 👉 ow.ly/yGIu50Y5rY6

The submission deadline for Submit a Bulk Claim (SABC) is Friday 20th March 2026 ⚠️ This deadline includes historic contingency submissions (April – December 2025) 🗒️ For more info 👉 ow.ly/K0vK50YuEAG

Remember to update your CCMS cases with your new SiLAS username details. Further guidance was sent to providers via e-bulletin on 16 January 2026 📧 Guidance on updating provider contacts on CCMS can also be found here 👇 ow.ly/Wf6t50XHhjZ

We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻

The submission deadline for Submit a Bulk Claim (SABC) is Friday 20th March 2026 ⚠️ This deadline includes historic contingency submissions (April – December 2025) 🗒️ For more info 👉 ow.ly/K0vK50YuEAG

A reminder that you can request that substantive amendments are backdated on civil legal aid certificates, meaning your case may not require an urgent referral. Access online guidance 🖥️ 👉ow.ly/S55E50Y5qfK 👉ow.ly/RMu950Y5qfN 👉ow.ly/jJY750Y5qfL

Do you know about our civil fixer services? ✔️ The Civil Application Fixer service should be used if you believe an error has occurred on a certificate issued by the LAA under contingency ⚠️ Find out more and further details on our fixer services here 👇 ow.ly/GbOB50VjQXz

We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻

Did you know you can save time by checking our timescales for processing #Civil and #Crime #LegalAid applications and bills online? 🕦📅 The links below have further details 👇💻 Civil: ow.ly/zGi950RJvIT Crime: ow.ly/oxO150RJvIU #LegalAidAgency #LAA #Solicitors

The submission deadline for Submit a Bulk Claim (SABC) is Friday 20th March 2026 ⚠️ This deadline includes historic contingency submissions (April – December 2025) 🗒️ For more info 👉 ow.ly/K0vK50YuEAG

Do you need a #CCMS refresher? Are you new to the system? 💻 We have limited spaces available on our trainer-led online courses available on the week commencing Monday 23 March 2026 📅 Sign up here 👉 ow.ly/25qI50TzMZt

We are online today between 9:30am and 3:00pm to answer queries about #Crime and #Civil #LegalAid ⚖️ If your #Query is case specific please send us a direct message and we will be happy to help you ✉️ #HappyToHelp #LegalAidAgency #CustomerService #LAA #Solicitors 💻