Northwestel Support

Effective December 18, 2023, we will no longer be posting network status updates to Twitter. We are moving our support page from Twitter to Facebook. For the most up to date information on service disruptions and repairs please visit: facebook.com/nwtelsupport

Northwestel technicians are conducting maintenance in Whitehorse, YT from 10:00 PM December 12th until 4:00 AM, December 15th. Customers may experience a disruption up to 15 mins to their internet, TV and landline phone services during this time. Thank you for your patience while we complete this work.

Northwestel technicians are conducting maintenance in Yellowknife, NT from 11:00 PM December 12th until 5:00 AM, December 15th. Customers may experience a disruption up to 15 mins to their internet, TV and landline phone services during this time. Thank you for your patience while we complete this work.

All impacted services have been restored. Thank you for your patience. If you need support with your services, visit our website or call 1-888-423-2333 to speak to our Customer Care Centre.

We're aware of an issue impacting Cable Internet and Phone services in the Kam Lake area of Yellowknife. Our technicians are investigating and working to restore services as soon as possible. Thank you for your patience.

We're aware of an issue impacting customers in High Level, AB. During this time, customers may experience disruptions to their telecommunications services. Our technicians are working to restore all services as quickly as possible. Thank you for your patience.

We're aware of an issue impacting cellular and long distance services in Fort Smith. Our technicians are investigating and working to restore services as soon as possible. Thank you for your patience.

Northwestel technicians are conducting maintenance in the Wolf Creek Area of Whitehorse, YT from 10:00 PM, November 30th to 8:00 AM, December 1st. Customers may experience intermittent disruptions to their internet and landline phone services during this time. Thank you for your patience while we complete this work.

Northwestel technicians are conducting maintenance in the Porter Creek area of Whitehorse, YT from 12:00 AM to 1:00 AM local time, December 1st. Customers may experience disruptions to their internet services for up to 5 mins during this time. Thank you for your patience while we complete this work.

Northwestel technicians are conducting maintenance in Dettah, NT from 5:00 PM to 5:30 PM local time, December 1st. Customers may experience disruptions to their internet services for up to 5 mins during this time. Thank you for your patience while we complete this work.

Northwestel technicians are conducting maintenance in Jean Marie River, NT from 12:00 AM to 1:00 AM local time, November 30th. Customers may experience disruptions to their landline phone services for up to 10 mins during this time. Thank you for your patience while we complete this work.

Northwestel technicians are conducting maintenance in Dettah, NT from 12:00 AM to 4:00 AM local time, November 30th. Customers may experience disruptions to their internet and landline phone services for up to 10 mins during this time. Thank you for your patience while we complete this work.

Northwestel technicians are conducting maintenance in the Hillcrest/Hamilton area of Whitehorse, YT from 9:00 AM to 5:00 PM local time, November 29th. Customers may experience disruptions to their internet, tv and landline phone services for up to 3 hours during this time. Thank you for your patience while we complete this work.

Northwestel technicians are conducting maintenance in Yellowknife, NT from 7:00 AM to 9:00 AM local time, November 29th. Customers may experience disruptions to their internet, TV and landline phone services for up to 10 mins during this time. Thank you for your patience while we complete this work.

Northwestel technicians are conducting maintenance in Kugluktuk, NU from 12:00 AM to 3:00 AM local time, November 29th. Customers may experience disruptions to their landline phone services during this time. Thank you for your patience while we complete this work.

Northwestel technicians are conducting maintenance in the Porter Creek area of Whitehorse, YT from 7:00 PM to 10:00 PM local time, November 28th. Customers may experience disruptions to their internet, tv and landline phone services during this time. Thank you for your patience while we complete this work.

Northwestel technicians are conducting maintenance in Paulatuk, NT from 12:00 AM to 2:00 AM local time, November 29th. Customers may experience disruptions to their internet services during this time. Thank you for your patience while we complete this work.

Northwestel technicians are conducting maintenance in the Hillcrest/Hamilton area of Whitehorse, YT from 5:00 AM to 7:00 AM local time, November 28th. Customers may experience disruptions to their internet, tv and landline phone services for up to 30 mins during this time. Thank you for your patience while we complete this work.

Northwestel technicians are conducting maintenance on MacPherson Road in Whitehorse, YT from 12:00 AM to 2:00 AM local time, November 28th. Customers may experience disruptions to their internet and landline phone services during this time. Thank you for your patience while we complete this work.