Principal_Help

@susanavello Hey Susan. I'm so sorry you have not been able to get a 1099-R form. Thank you for reaching out to let me know. I'd love to help. Could you kindly send me a DM with your name, email address on file and phone number? Hope to talk soon. - TP

@Principal_Help I have been trying to get a 1099 from you guys for 3 months or more to no avail. You guys are the worst I really could use some help with this tax document. It's time critical!

@w_terrica Hi Terrica, thank you for reaching out to me. Sorry for the inconvenience. I would love to help you get in touch with someone who can help. Can you please send me a DM with your first and last name, email and phone number on file. Hope to talk soon. -TK

@Principal_Help your company sucks from the platform to the customer support I encourage all to rollover your investments whenever possible! Crooked company

Principal customer care is closed today, January 19, in recognition of Martin Luther King Jr. Day. We'll be back on January 20, during regular business hours, 7 a.m. - 7 p.m. CT. Visit our website to browse our help topics: ms.spr.ly/6019tCvFv

@Midgelette622 Hey Deena, can you please follow Principal_Help. Once you're following, I can send you a DM. Thanks. -CM

@principal I’m unable to DM you, is there anyway you can start it?

@principal sorry to say but you suck, and I hate that I’m stuck with your company for my 401k

Hi James, thank you for reaching out to me. I'm truly sorry to learn about your experience. I would love to help you get in touch with someone who can help. Can you please DM me with your email address on file, and phone number you can be reached at? We look forward to hearing from you. -JA

@principal @Verisk the lousy 401k management site is not working!!! I wonder if there should be any legal issues here!! @SEC_Enforcement they need to be heavily fined !

@Ferrington15622 Hey Susan, I sent your information over to a specialist. They will reach out to you soon. Thanks. -CM

@Principal_Help I am not getting your DM. Please email me at sferrington11@gmail.com

I waited 30+ years to access my retirement money. @Principal is delaying a $70,000 401(k) transfer I requested on Dec 1.I was told the funds would arrive by Jan 1.On Jan 2, I was told the process won’t even start until Jan 16. Here’s yet another example of large financial institutions taking advantage of everyday people, with no real accountability. Meanwhile, they continue to benefit from holding my money. @CFPB @FINRA

@Ferrington15622 Hey Susan, I just sent you a DM. The DM will come from Principal_Help. Talk soon-AM

@Principal_Help I’ve checked Messages, Requests, and Spam, and I still don’t see a DM from you. My settings allow messages from everyone. Please advise next steps here or resend once more.

@Ferrington15622 Hey Susan, I sent another DM. The DM will come from Principal_Help. Thanks -CM

@Principal_Help Thanks for responding. My DM settings are enabled, but I’m not seeing the message on my end. I’ve followed you so you can resend, or please advise next steps here.

Principal customer care will be closed today, January 1, while we ring in 2026. We'll be back on January 2, during regular business hours, 7 a.m. - 7 p.m. CT. Visit our website to browse our help topics: ms.spr.ly/6012txqCs Happy New Year!

Principal customer care will close at 1 p.m. CT on December 24th through the 26th. Your message is important to us, we'll respond during regular business hours, 7 a.m. - 7 p.m. CT, when we're back on December 29th. Browse our help topics: ms.spr.ly/6016tsk5y

@Geisha_pura Hola, lamento mucho lo sucedido. Gracias por contactarme. Me gustaría ponerle en contacto con un especialista. Por favor, siga a @principal_help para que podamos continuar nuestra conversación en privado. Espero hablar pronto con usted. -CM

@principal nefasta, clienta por más de 15 años, piden actualice inf c/año, y llevo más de 5 meses sin poder disponer de mi dinero! estoy harta rateros! burócratas

@AgusCervantesD Hola Agus. Me alegra saber que recibio la ayuda que necesitaba. Reenviaré la información a un especialista para que la revise. Espero que tenga un buen resto del día. -CM

@Principal_mx @Principal_Help Ya salí y concluí mi trámite. El asesor una excelente persona y su atención. Simplemente no me queda claro porque tengo que hacer una cita para que me atiendan casi 4 horas después

Oye @principal cuál es el objeto de hacer citas para trámites si no respetan los horarios? Tengo 1:40 minutos aquí y no veo cuando me tocará mi turno

@AgusCervantesD (2/2) Whatsapp: 81 8056 4624 Correo electrónico: servicioaclientes@principal.com Sitio web: ms.spr.ly/6010tg7Gr Gracias. -CM

@Principal_Help Es correcto.

@Jayswob54 Hi Jason, thank you for speaking with our account specialist! Best, -T twitter.com/messages/compo…

@Principal_Help you all still haven’t fixed the issues with the 401k distributions. This is nonsense. Over a week with the website and app still not working appropriately for hardship withdrawals

@Jayswob54 Hey Jason, I just sent you a direct message. When you get a moment, can you please reply to me there, so I can continue to help you? Thanks so much-AM

@Principal_Help I’m not able to since I’m not a premium member on X

@Principal_Help When will you be fixing the 401k website. Every time I try to request a qualifying withdrawal, it errors out and doesn’t let me select a cost of event causing hardship. I was on with support over 45 minutes last week too. This is unacceptable.

@Jayswob54 Hey Jason. I'm really sorry for the confusion. When you get a moment, could you please send me a private message with the information? That way I can look into this for you? Thanks-AM

@Principal_Help Are you able to message me? I do not want my email and phone posted. I’m not able to DM since I’m not a premium member