Receivables Info

Is AI a brain inside a computer? Rob Grafrath says that the idea goes too far and explains why AI is really “statistics on steroids.” A must-watch for leaders focused on AI governance in receivables operations. Watch here: zurl.co/mN1kp #AIGovernance #Collections #AI

AI’s impact on collections’ M&A is no longer theoretical. Michael Lamm and Mike Walsh break down how AI-powered solutions are reshaping the valuation of collections businesses and what leaders need to do next. Watch here: zurl.co/k2iri #AI #Collections #MA

Digital payments are no longer optional. Anthony Faldetta explains why Apple Pay and Venmo are shaping payment patterns in collections, and why speed matters. Watch the full episode: zurl.co/0YZz9 #digitalpayments #collections #payments

“We used AI to rewrite the YouTube descriptions.” Result? “We got some pretty serious visibility from that.” Artificial intelligence adoption in debt collections doesn’t have to start big. Watch the full episode: zurl.co/vXAE4 #AI #Collections

AI adoption in collections is accelerating. “Two years ago… 67% of companies said they were never gonna touch artificial intelligence.” Today only 7% say that. The industry conversation has changed fast. Watch here: zurl.co/NmLz9 #AIinCollections #DebtCollection

AI demos don’t fail. Infrastructure does. If AI use cases in debt collection don’t have the compute power to run in real time, latency kills the experience. Watch the clip + full episode: zurl.co/RZAu2 #DebtCollection #AIUseCases #FinTech

Collections consistency is not a strategy problem alone it’s an execution problem. Charlie Bonner of NCB Management Services said it best: “The key thing is setting it up correctly.” A smart look at AI in debt collection and collection workflows: zurl.co/hx2io

At some point, voice stopped being the primary channel. Rick Lang shares the moment that made it obvious and why messaging channels had to change. A quick leadership insight worth watching: zurl.co/LFGgD #futureofmessaging #collectionsleadership

Does your insurance cover the real risks of your AI systems? Organizations like Latitude Software and Tom York share insights into insurance gaps in AI deployment and best practices for AI risk mitigation to consider. Watch: zurl.co/2ztej #AICompliance #collectionsai

Trust in debt settlement breaks down when the process is hard. “People aren't going to do things that they're difficult.” —Brooke Teal Remove operational barriers → build creditor confidence. More replays: zurl.co/wPeTc #DebtSettlement #Compliance

Taking the first step in your career isn’t about certainty but about action. Michael Cassidy shares how career networking in receivables and building relationships for career growth can shape your path. Watch now: zurl.co/T4u8Q #CareerGrowth #Networking

Do you expect AI to be predictable every time? Rob Grafrath, Strategic Architect & Industry Orchestration Consultant for CSS, explains why LLM variability is a feature and why deterministic matter for ai governance in receivables operations. Watch: zurl.co/y4n0t

AI has gone mainstream in collections. Manny Plasencia says only 7% of companies in 2025 don’t plan to deploy AI or ML tools. Mike Walsh adds that with AI, organizations can scale from 30,000 accounts to 350,000 accounts overnight. Watch the full episode: zurl.co/sK77R

“Do you have a shell for me to buy?” Michael Lamm explains why inheriting someone else’s licensing shortcuts can derail an M&A deal — skipped states, missing bonds, and hidden liabilities. Watch the insight → zurl.co/UtmHy #Compliance #MandA #Licensing

Spring brings a season of renewal. As Easter approaches, we celebrate fresh starts, collaboration, and ideas that turn into real results across the receivables industry. Wishing our community a hopeful Easter weekend. 🌷🐣 #Easter2026 #ReceivablesIndustry

AI is reshaping legal collections by improving efficiency without removing the human option. Gregory Straub explains how chatbots and data support litigation driven servicing models. Watch the clip : zurl.co/F6wcE #legalcollections #aicollections

ACA Washington Insights highlights the power of building relationships in collections industry conversations. Tim Collins & Jennifer Whipple share key benefits of attending Washington fly in debt collection event experiences. Watch now: zurl.co/VaY8h

Financial Literacy Month reminds us that informed decisions drive stronger outcomes. We support the industry with practical insights that make complex topics more actionable. Explore our resources and help raise financial confidence. #FinancialLiteracyMonth #FinancialEducation

April marks Financial Awareness Month: a reminder that informed decisions and strong receivables practices build resilient businesses. This year take your time to review strategies, share insights, and lead with transparency. #FinancialAwarenessMonth #ReceivablesManagement

AI vs human collectors isn’t just about automation. Adrian Ferrante-Bannera breaks down how bonuses and contingency fees change the cost-to-collect math on high-balance accounts. Watch the full episode: zurl.co/ylqtE #DebtCollection #AI #Fintech