SalahMerryMe

Yesterday's reward distribution was affected by a technical issue that caused some Managers to receive rewards they hadn't won, while others did not receive the rewards they had won. We identified the problem quickly and immediately mobilized our technical team. Our priority throughout has been to restore fairness for everyone. Here's a full recap of what has been done and what comes next: Your rewards are coming Every Manager will receive exactly what they have won. Promotions and relegations will also be corrected to reflect the accurate Game Week results. A proper reward distribution is scheduled for early afternoon CET today. Incorrectly distributed rewards We have reversed rewards that were incorrectly distributed. This covers: Fiat rewards. Transactions have been reversed by our payment provider. Card rewards Essence rewards not used in Craft XP not yet applied to cards The following incorrectly distributed rewards will not be retrieved. The amounts involved are limited and will have no impact on the game’s fairness or economy: Cash rewards paid out in crypto Essence already used in Craft XP already applied to cards Interrupted Crafting Some Managers were mid-Craft when the platform went into maintenance. Affected Managers will have their Essence and any clues used returned in full. This excludes Managers who crafted using Essence that was incorrectly rewarded to them. Canceled Auctions Auctions that were running yesterday have been canceled and all bids refunded. Cards are now back on the market and open for bidding. Jersey edition auctions that were canceled will return to the market within the next few hours. We sincerely apologize for the disruption this has caused. Our teams are fully mobilized to make things right as quickly as possible today and to prevent anything like this from happening again. Thank you for your patience and continued support The Sorare Team