Visionworks

@Ivy_Evie_Ivy Thanks for letting us know!

Don't drop the ball on using your vision benefits or FSA dollars before the ball drops on #NYE! Now is the time to order those new frames you've been eyeing and stock up on contact lenses before the new year. ow.ly/s1Jx50Qmqq4

@Ivy_Evie_Ivy We're sorry to hear that you haven't received your glasses. Please email us with your contact information, store location and details of your experience to customerservice@visionworks.com so we can look into this for you.

@_Visionworks Has dropped the ball. 33 days since I ordered and PAID $300+ for glasses and still no resolution. After multiple calls to customer service, two visits to the store and a chat with your AI assistant still have not received my glasses.

@rachelstobin Thank you for bringing this to our attention. We're sorry for the inconvenience this has caused. If you're willing, please email us with your contact information, store location and details of your experience to customerservice@visionworks.com so we can look into this.

@_Visionworks my appointment was supposed to be at 11:30. I get here at 11:15, they won’t check me in but I can wander the store until they get caught up. I took time off work, I was early but yet still waiting. Why is my time not as valuable?

@User1357997531 We're sorry to hear we didn't meet your expectations. If you're willing to share more details about your experience, please send us an email with your contact information, store location to customerservice@visionworks.com. We appreciate your feedback.

@2thepinkside I'm sorry these aren't available on our website. The frame style number for these Chelsea Morgan sunglasses is CMS 20253 if you'd like to contact the store about pricing.

Sticker says they're Chelsea Morgan, but they don't come up on your website under her name

@_Visionworks I Have to be verified in order to send a message to you?!? 😡 Anyway, I was in my local store today to have my glasses repaired and tried on these Sunnie's. Can't find them on your website tho! Can you help me locate them so I can see what they cost please?

@thelilpanda We are very sorry to hear this happened to your glasses. If you wish to share more details regarding your experience please send us an email to customerservice@visionworks.com and include for us your full name, phone number and store location.

Apparently this is what happens when you try to get a new pair of glasses adjusted at @_Visionworks. I get to wait 2 weeks again for a replacement pair due to their incompetence and my “cheap plastic frames” 😬

@twguffin We're sorry to hear that! We'd be happy to look into this for you. Please email us at CustomerService@visionworks.com including your full name, phone number and store location.

@_Visionworks My first experience with Visionworks. Not impressed at this stage, late with my order, no follow-up with updates. Can’t get an answer on when to expect my glasses. No wonder they make you pay up front.

@kizmazzreloaded We're sorry to hear her glasses weren't a good fit. We'd be happy to look into this for you. Please email us an email to CustomerService@visionworks.com including your full name, phone number and store location.

@_Visionworks I purchased glasses from your Willowbrook Store and talked wife into buying some .hers don’t fit been in several times for adjustment. I. Fact over there now, adjust next day slide down her nose. She asked for money back won’t do it! What kind of Customer Service is that ?

@sunshinelivinsd Hi Sheena, Thanks for being a loyal customer. We'd appreciate the opportunity to address your concern. Please email us at customerservice@visionworks.com and include your contact information, location you visited, and details of your experience so we can look into this for you.

@_Visionworks Beyond frustrated and their lack of customer care. We’ve been loyal customers, purchasing all of our family’s glasses here, but that ends today. My son’s prescription changed just three months after getting his glasses, and despite having a warranty, they refused to help—telling me I’d have to pay nearly $700 for new lenses. I purchased three pairs of kids’ glasses from them, and now they’re useless. The lack of support and willingness to work with long-time customers is beyond disappointing. We will not be coming back. #DoBetter #visionworks #FrustratedCustomer

@AaliyahDRainey We're sorry for the inconvenience this has caused. We would be happy to look into this for you. Please send us an email to customerservice@visionworks.com and include for us your full name, phone number and store location.

@_Visionworks how did I get a text last week that my glasses were ready and I pull up to the store to pick them up and no one can locate them?!

@MickkieRay We apologize for your negative experience. If you’re open to discussing your experience further, please send us an email with your contact information, store locations, and details of your concern to customerservice@visionworks.com.

@MadOx75 Hi Gary, Please email us at customerservice@visionworks.com and include for us with your contact information, store location, and details of your concern, so we can look into this for you.

@_Visionworks Store says they can’t do anything with the warranty because my prescription is expired. The warranty does not say 1 year from the date of my exam. It says 1 year from date of pickup. So something needs to be done to correct this, and wording on your site changed

@MsSobhaK Hi Sobha, We're sorry to hear that. We would like to learn more about your experience and see how we can assist you. Pease send us an email at customerservice@visionworks.com with the details of your concern including the location you visited, and your contact information.

@_Visionworks your customer service has gotten so bad. We can now no longer contact the store directly - I have been trying to get in touch with someone for days. I keep getting the run around. You are not treating your customers with respect at all.

@RNegadeRaptor Happy to hear that! Thanks for choosing Visionworks. 👓

I want to give a Shoutout to @_Visionworks for Excellent Care & Service today.🌟 Was Greeted & my VSP was immediately pulled up on arrival by the GM & had everything done from start to finish in <60 minutes.🌟 D & A were TOP NOTCH🌟Today. First Rx glasses I needed in ~16 years

@ValeriSnoopy73 I'm sorry your glasses are taking longer than expected. We'd like to look into this for you. Please send us an email at customerservice@visionworks.com with the order information including the location you visited, and your contact information.

@TheGratitudeGuy @VSPVisionCare Thank you for bringing this to our attention. We apologize for the inconvenience and would like to look into this further so we can get this updated. Please email us the details including store locations where this occurred at customerservice@visionworks.com We appreciate it!

Ok @_Visionworks @VSPVisionCare it really makes one’s blood boil when u advertise that u close at 4PM on Sundays, but yet at 3:06PM I get a recording saying I’ve reached the store after hours. Not just @ 1 store but two stores. FIX YOUR PEOPLE or fix your ads. It’s costing u 💸💸

@xfiler1998 I'm sorry for the unexpected wait. We'd be happy to look into this for you. Please send us an email with your contact information, store location, and order details to customerservice@visionworks.com.

@_Visionworks I cannot "see the difference", in that it's been 2 weeks. New glasses were due today. Then I get this! Anyone can see to go elsewhere tho.

@CJLuddeni Hi CJ, It would be best to contact your local Visionworks to see if your plan is accepted. You can learn more here: visionworks.com/insurance

@_Visionworks hi. I am curious about an insurance- I would like to know if you accept my insurance.

@TetrisphereHere We'd like to look into this for you. Please email us the details of your concern to customerservice@visionworks.com or contact us by phone at 1.800.669.1183

.@_Visionworks someone is using my phone number for reminders for their appointments. How do I get this fixed?

@SantiagoGGomez2 Thanks for bringing this to our attention. If you are still in need of assistance please email us at customerservice@visionworks.com.

Just hot roasted by @_Visionworks 🤣 “I am expecting a valid last name like: Smith” 😅 All in good fun, but can we validate my last name?