Loop

We've helped brands like Allbirds, Figs, and Chubbies save more than $400M. All by creating a better return experience. Here's how to build a return policy that will save you money 👇

Anyone else catch this on Love Island the other night?

Loop is heading to NYC for CommerceNext!🗽 Find us June 24–25 at booth 337 to talk all things pre- and post-purchase. And if that doesn’t make you want to stop by (which we know it does...) you might also walk away with a little something from Tommy John 👀

🚨 Loop Launches broke records: 🤩 400+ brands. 45+ partners. Our biggest virtual event yet. Why? Because we didn’t just show off 60+ new features, we shared a vision for how commerce operations should actually work. ✨ Unified experiences that build shopper confidence 🔁 An optimized pre- and post-purchase journey that drives profit 🧠 Data-backed solutions that give brands control and visibility Didn’t attend? We saved your spot. Visit the link below, and be sure to select “Get your viewing pass” for the full recording! 👇 bit.ly/43bXD40

Operate with clarity 👓 On June 10 at 1:30 PM ET, join us for Loop Launches — our biggest launch event ever. Loop’s leadership team is going live to unveil the strategy behind 60+ new features, all built to help modern brands: 💸 Cut costs 💖 Drive loyalty 🛡️ Future-proof operations 🔍 Operate with a new level of clarity Get a firsthand look at the tools and thinking that can help your brand move faster, smarter, and with more confidence. Meet CEO Hannah Bravo and SVP of Technology Chris Long 👇— then grab your spot 👉 bit.ly/4kJdixx

Oh Polly just proved how powerful a seamless returns experience can be 🚀 By overhauling their returns process with Loop, they: ✅ Boosted NPS by nearly 40 points ✅ Reduced returns for a refund by up to 20% ✅ Driven a 3% upsell ratio on exchanges & more! Returns don’t have to mean lost revenue — just ask Oh Polly. Check out the full article on Customer Experience Magazine (CXM) now! cxm.world/customer-exper…

📢 Our biggest launch event ever is here 📢 Your margins are under attack from every angle—rising ad costs, manufacturing costs, shipping costs, and software fees. It’s time for smarter, more strategic commerce. Introducing The New Loop: Built for the Margin Era 🚀 Join us for Loop Launches on Tuesday, June 10 at 1:30 PM ET—your front-row seat to 60+ new features designed to help margin-conscious brands grow more profitably. CEO Hannah Bravo and the Loop leadership team will share how the new Loop helps you: ✅ Improve profitability ✅ Strengthen operations ✅ Build shopper confidence & more! Save your spot now! 👇 bit.ly/43bXD40

Let’s be real: we can’t make tariffs disappear. But we can help you plan ahead and protect your margins—because if the last update taught us anything, it’s that things change fast. If you're a finance, ecommerce, ops, or CX leader navigating external pressure and tightening margins, this one's for you! Join our live workshop on May 21 at 1 PM ET to learn how to build resilience into your P&L 🚀 We’ll walk through 3 real-world business scenarios and share proactive strategies to protect your margins from volatile costs like tariffs—without compromising customer experience. You can expect to walk away with: ✅ Actionable strategies ✅ Plug-and-play formulas ✅ Potential dollar impact Can’t make it live? Register anyway—we’ll send the recording + resources 👇 bit.ly/3RZo8n0

"Don't look at this [returns] like it's a problem, look at it like it's a secondary opportunity to show the value that your brand has." 💥 What if returns weren't just a necessary evil... but they were actually your best retention strategy? By offering a seamless and incentivized exchange process, Kulani Kinis recovers revenue and a customer relationship with an experience that feels effortless 🚀 Returns aren’t a cost center. They’re a CX moment. Let’s start treating them that way. Check out the full recording of 'The CX Balancing Act: Protecting Profits while Delighting Shoppers' ft. Kulani Kinis and Gorgias👇 bit.ly/3GKIqy8

"We were on a break!" - Under 5'10, probably 😅 A story straight out of the Ross and Rachel playbook, Under 5'10 briefly parted ways with Loop, only to… well, return 💯 After initially using Loop for their returns management, Under 5'10 briefly switched to another solution that promised more aggressive pricing. However, this experiment revealed several challenges that ultimately led them back to Loop. The reunion results speak for themselves: ✅ 34.7% of returned revenue retained 💸 Average $2.50 upsell per return with Shop Now 💰 Premium returns at no cost to the merchant with Offset 🔃 Seamless customer experience with Instant Exchange 📊 Actionable insights that quickly identify sizing guide inconsistencies 🌏 Global return capabilities for international customers “We’re grateful for all the great things we can do together, and are excited to see how much more Loop can positively impact our business.” – Chayim Cohen, Chief Growth Officer at Under 5'10. Get the full story behind their Return, now!👇 loopreturns.com/case-studies/c…

A lot has changed since the 2000s—when free returns were as common as butterfly clips and low-rise jeans. 🦋 But it’s 2025. Margins are tight, costs are up, and one-size-fits-all return policies don't cut it anymore. Consumer-paid models are on the rise, and the data shows they’re not scaring customers away—in fact, they’re helping brands profit from returns. And with our latest rollout of Checkout+, brands finally get to keep that profit. 💰 It’s not just a return policy anymore. It’s a revenue strategy. Dive in for everything you need to know about consumer-paid return models below 👇 loopreturns.com/lp/consumer-pa…

Things we love about Nobody's Child: 🌼 Their new collection 🌱 Their sustainability mission 🛍️ Their spring sale (don't walk, run) 🔁 Their post-purchase experience — now powered by Loop 🤝 Welcome to Loop, Nobody's Child! Next up: Your brand. Learn more now 👇 lnkd.in/eTM7n5kf

Can you protect your margins AND deliver an exceptional customer experience? Absolutely—and we’re showing you how with insights from experts at Kulani Kinis and Gorgias 🚀 📅 April 24 | 11am AEST We’re breaking down how automation, seamless returns, and smart tracking can boost both efficiency and loyalty. 💥 No more choosing—it's time to have your cake and eat it too! Save your spot now!👇 bit.ly/4lwKPMO

The word on everyone’s lips: AI. But at Loop, we’re not just talking about it — we’re building with it 🚀 We’re using AI to solve real challenges for merchants. ➡️ Workflows: lets you customize and personalize your return policy, and now with generative AI trained on Loop’s data, merchants can drive operational efficiencies through automated, tailored recommendations. ➡️ Fraud: leverages extensive return data to identify high-risk returns with 87% accuracy—helping brands focus their time where it matters most. ➡️ Shopper CSAT: captures shopper sentiment in the returns portal and will soon use AI to turn comments into actionable insights. We know ecommerce will continue to evolve and we’re committed to helping brands boost operational efficiency, deliver a superior experience for shoppers, and tap into data insights to guide their business strategy 💪 Learn more now!👇 bit.ly/3XVD7BD

Loop takes London! 🇬🇧 We're live at the Vervaunt Pulse Summit, where our CEO, Hannah Bravo, hit the stage alongside leading streetwear brand, Represent as well as We Are Whanau to deliver a packed session on post-purchase excellence 💯 And of course, we couldn't come to London without hosting our exclusive Loop London Luncheon (try saying that 3 times fast 😅) with our amazing brand partners at the stunning Sky Garden. Attending Vervaunt? Catch Loop at the espresso bar and say hey—we'll be here both days! ☕

Shoptalk may be over, but the real paw-ty is just getting started! 🐾 We're a week post-Shoptalk and our team is back home, reunited with their best furry friends – and they didn’t come empty-handed! Check out these adorable Tecovas bandanas for our four-legged VIPs. Because what happens in Vegas…looks even cuter on our pups! 💯 🐕

📢 🌏 If you're a brand selling globally, listen up 🌍 📢: To build long-term customer loyalty, you MUST deliver a consistent customer experience for both your domestic AND international shoppers. One way to win over cross-border shoppers? A seamless tracking experience 🤝 🚚 Our 2025 Trend Reports break down the biggest challenges UK & ANZ brands are facing—plus the strategies to turn them into competitive advantages 💪 Download the report now! 👇 🇬🇧 🇪🇺 UK and EU based-brands: bit.ly/42cGTb2 🇦🇺 🇳🇿 AU and NZ-based brands: bit.ly/42dIgq3

Our very own Hannah Bravo is taking the stage yet again (did you see her at Shoptalk last week?!) This time, she's speaking at the Pulse eCommerce Summit in London as part of the session: Economy to First: Upgrading Your Post-Purchase Experience to Drive Global Growth 🚀 She'll be discussing why a seamless post-purchase experience isn’t just a nice-to-have—it’s a growth engine 📈 Grab your ticket now to discover strategies to boost retention, streamline operations, and scale globally with a first-class approach to post-purchase 👇 🕐: 11:40 - 12:00 on Day 1 (Innovation Stage) 📅: Wednesday, April 9 - Thursday, April 10, 2025 📍: The Brewery, London 🎟️ : bit.ly/41cQQXl P.S. Retailers attend free! 💯

Shoptalk's officially over... but we weren't ready to call it a night! 🥳 After an incredible week of networking and talking shop, we hit the town to celebrate! (Last photo is where you'll find me for the foreseeable future 😴) P.S. It's not the end of our Shoptalk 2025 journey 👀 Catch us at Shoptalk Europe this summer 😎

Shoptalk Day 3 – Sponsored by... Caffeine! ☕ Swing by booth #1066 for your day 3 pick-me-up and chat with the Loop team about how we can streamline your tracking, returns, and reverse logistics 🔄📦 You also might just win a pair of Tecovas boots 🤠 See y'all soon 🤝

We're ready to kick-off Shoptalk day 1! If you're here, swing by booth 1066 to chat with our team about why 5,000+ Shopify brands trust us to be their revenue wrangler 🤠