Relation Website HelpDesk

@premierinn & Horizon Car Parking need to get their acts together at Southampton airport hotel. 4 EV spaces apparently haven’t worked for a year yet you’re not allowed to park there overnight when the rest of the car park is fully booked.

@premierinn what a joke, booked into Premier inn Beverley, on early check in and can’t get in. told it’s only early if people come out of their room. how can you offer something that you can’t give. not happy

Apparently if you amend a booking with #PremierInn to an alternative date, and you see this: ‘You have changed your booking from 2025-12-31 for 2 nights to 2026-04-04 for 2 nights’ It does NOT mean your booking has been changed! 🤷‍♂️

@premierinn your virtual chat bot is very annoying. I want to amend a booking. Your website won't let me and your virtual bot goes round in circles. Bring back humans.

@premierinn Hi. I am having problems updating my email address on the website. The AI chat advisor on the website says I need to phone customer services, but the AI chat advsior on the helpline says I can only do it online . Can you help pls

@premierinn staying in stepps Glasgow and your staff expect people to have a shower in that water!! Nothing they can !! “It could be a scotia water problem” It’ll make someone ill!!!!

@premierinn please can you install door chains in your hotel 🙏🏻 Lots of cabin crew use your hotels particularly near to Heathrow & Gatwick; majority are female. Please install

@premierinn I visited one of your hotels today for bfast with my wife and 2 grdchildren to be greeted by waitress tapping her watch telling me bfast ends at 10:30. It was 10:10. She was rude and offered zero assist other than pay now. This is the 2nd time. Never again! DISGUSTING

@premierinn can someone please answer the phone Trafford Centre West. We were promised a call back from lost property yesterday.

@premierinn It’s weird that I’m in your hotels weekly and it’s the same in every single one. When I step outside my phone instantly works.

@premierinn absolutely atrocious serine at cambuslang junc 2a for food tonight. 40 mins for fish and chips. Complimentary drink but just not good enough last night service was great.

@premierinn hi got two rooms booked on flex, want to cancel one room but when I hit cancel it wants to cancel both rooms. . Please can you advise?

@premierinn Does anybody anywhere answer any emails or what’s app chats regarding complaints??