Catalyst

#customersuccess ☀️☀️☀️☀️☀️

Customer Success is a revenue generator 💰CEOs & CFOs must view investments into people, processes, and technology not as a cost center, but as a lever to enable Net Revenue Retention and Gross Revenue Retention. Learn more about the 2nd CLG principle: hubs.ly/Q01D56wW0

Here are the 3 CLG things you should care about according to Forrester 👇 #1 Customers are/will be your most valuable path to revenue growth. #2 CLG is a team sport. #3 CLG requires technology that enables successful business strategy. hubs.ly/Q01CD8xd0

Thank you, Built In NYC for showcasing the impact that our VP of Product, Jon White, is making on the Catalyst Software team! Read more in the article below — and explore our full list of open roles at Catalyst: hubs.ly/Q01CryWy0

What's your CLG strategy? Here's a quick breakdown using our GEAR framework 👇 #customersuccess #cuistomerledgrowth #CLG

Sure, you want to put customers first. You want your CS team to drive more revenue. But how do you do it? You need a strong Customer-Led Growth strategy in place! Everything you need to know is in this guide: hubs.ly/Q01BYxH30

We are BUZZING! Catalyst is a #2023BuiltInBest Places to Work winner 🎉 We took 10th place in NYC and 45th nationwide! We couldn't have made this possible without our incredible teammates and strong culture!

POV: You're visiting your family for the holidays and your siblings decide to make an appearance on your Zoom calls 🙃 #customersuccess #remotework

There is a gender pay gap in customer success compensation. Here’s what the data shows  👀 #1 Women are paid less at almost every level #2 Women receive lower raises… if they get them at all #3 Men report more pay fairness than women Dig into the details: hubs.ly/Q01wg0tb0

How is Customer Success preparing for these economic uncertain times? Here's an interesting data point from our CS Compensation Report 2022-2023 in collaboration with ThriveNetwork. Check out the full report here: hubs.ly/Q01vvgpf0 #customersuccess #compensation

The Catalyst State of CS Compensation report is OUT and there are some 🌶️ spicy trends about: 1. The average raise size 2. Compensation evaluation frequency 3. Pay transparency 4. Feelings of pay fairness 5. Employee plans to jump ship Check it out:hubs.ly/Q01vLjcP0

The Customer Success Compensation Report for 2022-2023 is LIVE 🔥 Are you being paid fairly? How do raises work in CS? And what are CS teams doing for 2023? All that and more... hubs.ly/Q01vv2MM0

When you play that call back on Gong to see if what you said before you asked "does that make sense?" actually made sense #customersuccess

POV: it's your favorite customer but you can never get a word in 😂 #customersuccess

That awkward moment when the Onboarding Manager and Customer Success Manager don't know the answer to the customer's question so they wait to see who will break the silence first...😬 #customersuccess

When it's the Wednesday before Thanksgiving and you have back-to-back calls that need followup emails:

Somewhere...out there... There's a person that showed up to a potluck and didn't bring anything. And they'll look like this 😂

When you ask the customer for feedback and they start off with... 👀 #customersuccess #csm #cs

When you were so confident in your answer about a feature but your teammate corrects you on the details:

Five things CS leaders can do *today* to lead through a down market ⬇️ 🚨 hubs.ly/Q01r9_5t0 #Recession #DownMarket #CustomerSuccess

Spooooky Halloween everyone! 🎃 What #CustomerSuccess -themed costume will you be wearing this year? #funny #meme #saas #CSM