@DavidBuckell Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly
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Client Care Unit
165 posts
@virginmedia It prompted to reboot router but I don't want to do that as working from home & not experiencing any broadband issues
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Doesn't appear @virginmedia is coping too well with the heat. Wouldn't mind as much if issues resulted in reduced bills that month
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@pinguigloo Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly
Catherine Pengilly@pinguigloo
@virginmedia new kit arrived today except they have sent the streaming box not the recoding box asked for and told we’d be charged for. Installing it anyway for now as it’s arrived 2 days later than it was originally meant to and we want our internet and tv. Poor customer svc.
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@pinguigloo @pinguigloo Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.
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@virginmedia new kit arrived today except they have sent the streaming box not the recoding box asked for and told we’d be charged for. Installing it anyway for now as it’s arrived 2 days later than it was originally meant to and we want our internet and tv. Poor customer svc.
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@KlashhGaming Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly
Klashhh@KlashhGaming
@virginmedia Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F012348985. This still hasn't been fixed. No Internet for a couple of days.
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@KlashhGaming @KlashhGaming Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.
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@virginmedia Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F012348985. This still hasn't been fixed. No Internet for a couple of days.
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@cricketmad100 Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly
Paul@cricketmad100
@virginmedia when will the issues with broadband and tv quality be sorted in sp4 area. It’s been going on about 3 days now
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@cricketmad100 @cricketmad100 Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.
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@virginmedia when will the issues with broadband and tv quality be sorted in sp4 area. It’s been going on about 3 days now
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@Enefes3 Hello, thank you for reaching out.We have received the message regarding your issue.Our team is currently looking into it and will get back soon with an update. In the meantime please follow back and reply with any additional information that can resolve this faster.
Enefes@Enefes3
@virginmedia if your canvassers must call in the evening, try using a call centre that doesn't sound like a hundred other calls running simultaneously. In addition, tell the caller to LISTEN rather than reading from a script.
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@virginmedia if your canvassers must call in the evening, try using a call centre that doesn't sound like a hundred other calls running simultaneously. In addition, tell the caller to LISTEN rather than reading from a script.
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@DHorton18930 Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly
Duncan Horton@DHorton18930
@virginmedia Can somebody please let me know what address i use to take you to small claims court to get my refund that seems impossible to get and compensation for all of the hours and mental anguish I've put into this so far ? It's for my business. Thank you.
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@DHorton18930 @DHorton18930 Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.
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@virginmedia Can somebody please let me know what address i use to take you to small claims court to get my refund that seems impossible to get and compensation for all of the hours and mental anguish I've put into this so far ? It's for my business. Thank you.
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@AdeB_UK We understand your frustration and we'll make sure to assist, kindly share your email address, full names and registered phone number for further assist.
Still boosted to the max.@AdeB_UK
@virginmedia just received an email about renewing my contract and to click to see the renewal price. The link is dead. Looked at the website but nothing there. Want to see what your offering before i decide to jump ship or not.
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@virginmedia just received an email about renewing my contract and to click to see the renewal price. The link is dead. Looked at the website but nothing there. Want to see what your offering before i decide to jump ship or not.
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@CaptChaos34 Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly
CaptChaos34@CaptChaos34
@virginmedia is there a reason my 1gb broadband is running at less than half speed ?
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@CaptChaos34 @CaptChaos34 Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.
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@snipsy1 Hello, thank you for reaching out.We have received the message regarding your issue.Our team is currently looking into it and will get back soon with an update. In the meantime please follow back and reply with any additional information that can resolve this faster.
John Parsons@snipsy1
@virginmedia Thank you for the email reminding me my contract is due to expire, however when looking at my new exclusive offers I get this ….
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@RoyCadge Hello, thank you for reaching out.We have received the message regarding your issue.Our team is currently looking into it and will get back soon with an update. In the meantime please follow back and reply with any additional information that can resolve this faster.
Roy Cadge@RoyCadge
@dshensmith advice please @virginmedia I have not been a customer of virgin for over 100 days and I was told that I would have my data removed from your systems after 90 days, I have seen the numbers before from your company and still keeps calling it now harassment please stop!
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@dshensmith advice please @virginmedia I have not been a customer of virgin for over 100 days and I was told that I would have my data removed from your systems after 90 days, I have seen the numbers before from your company and still keeps calling it now harassment please stop!
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@DHorton18930 Kindly follow back and send us a direct message so that we can prioritise your case request and assist you promptly .
Duncan Horton@DHorton18930
@virginmedia Is that via the website ? Had no help from them previously. Is there a UK based centre i can call please ?
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@DHorton18930 @DHorton18930 Hi there. Our goal is to ensure that you get the correct assistance. Kindly follow back,click on my profile and send us a DM with your email address, phone number and more details about what happened. We'll wait for your response, Thank you.
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@virginmedia Is that via the website ? Had no help from them previously. Is there a UK based centre i can call please ?
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