Lenskart Support

@chaiwithraman Hi Raman, this isn’t the experience we strive to deliver, and we’re truly sorry you had to go through this. Please allow us some time to review your case, and we’ll get back to you with a resolution at the earliest. Thanks - Kajal twitter.com/messages/compo…

Raised a series concern on mail @Lenskart_com but no reasons within 44 hours when they are promising to resolve the issue within 24 hours. Worst Service after being loyal for the company in last 4 years. @peyushbansal

@dgyaneshwar18 Hi Ankit, this isn’t the experience we strive to deliver, and we’re sorry you had to go through it. Please DM your order details along with your registered contact number, so we can review the case and get back with a resolution. Thanks - Kajal twitter.com/messages/compo…

@Lenskart_com worst service providers, @peyushbansal never expected this from lenskart, even though on committing the date for delivery, the delivery was denied with pathetic reason. Worst experience......

@rishhbhh Hi Rishabh, we sincerely apologize for the inconvenience caused to you. Please be assured that we will connect with you over a call by 13th April 2026. Thanks, Shivang.

@Lenskart_com Hey lenskart i want to return the frame but I'm not Order # 1336495200 Placed on 09 Apr 2026

@22ee1a4ebec34da Hi Bhargav, we sincerely apologize for the inconvenience caused to you. Please be assured that we will connect with you over a call by 13th April 2026. Thanks, Shivang.

@Lenskart_com, why do they always make fake promises even if they are not able to fulfill ? At the time of ordering, it shows delivery for tomorrow, but after placing the order, delivery shows after 4 days. So why didn't you give the correct delivery date before placing the order

@SHalder75532 Hi Sudipta, we sincerely apologize for the inconvenience caused to you. Please be assured that we will connect with you over a call by 13th April 2026. Thanks, Shivang.

@Lenskart_com Pathetic Service...   Any local store can deliver a spectacle within 3 days and brand like Lenskart is taking 15 days to deliver order!!! Am sure and you may also admit that it is not a good advertisement.  Order No: 1336006047.

@Lohaa_Singh Hi there, this isn’t the experience we strive to deliver, and we sincerely apologize for the inconvenience caused. Kindly share your registered contact number or order ID (if any), so we can assist you further. Thanks, Shivang.

@Lenskart_com How long should I wait dear?

@Prem7543 Hi Prem, we are really sorry for the issues you've highlighted to us. Kindly share your order details along with 2-3 images of the product via DM for better assistance. Thanks-Suraj. twitter.com/messages/compo…

मै @Lenskart_com का powered चश्मा पहने हुए था, जो साल भी नहीं हुआ है और एलोविश हो गया है।मै तो company पे trust कर के खरीदा था but company & costly होने से भी कुछ नहीं होता है।तो क्या मुझे exchange कर के देगा अभी वारंटी में है? @LenskartSupport @peyushbansal

कुछ दिन पहले में train से travel कर रहा था, पानी बेचने वाले आ जा रहे थे तो में एक बोतल पानी खरीदा और उसने मुझे दिया लेकिन वो मुझे वो मुझे yeollw सा दिखा,तो मैने उसे बोला ये yellow🟡क्यों दिख रहा है।उसने बोला नहीं तो clear ही तो है जो सही भी था,वो सिर्फ मुझे ही दिख रहा था क्योंकि

@goutham54015203 Hi Mr. Goutham, we’re really sorry for the inconvenience caused. Please be assured that we are here to help you. We will check the details and assist you further. -Thanks, Vivek twitter.com/messages/compo…

@Lenskart_com #lenskart I don’t know why you ppl give coupons, I wanted to buy lenses, even customer care people, store staff is saying we don’t know abt this. By seeing this I bought hustler frame. Scammers. @peyushbansal

@PuneetIndiann Hi Puneet, this isn’t the experience we strive to deliver, and we sincerely apologize for the inconvenience caused. Please be assured that we will connect with you at the earliest over a call to resolve your concern. Thanks, Shivang.

@ArunmauryaX Hi Arun, we tried to call you; however, the call could not be connected. Since your order has been delivered, we are proceeding with the case closure. If you have any concerns, please feel free to reach out—we are always here to help. -Thanks, Vivek twitter.com/messages/compo…

@LenskartSupport @peyushbansal see what is going on in your company. You guys say buy one get one free on gold membership but when we bought second one later through online. You guys are not delivering it. Is this business ethics or fraud?

Ordered specs from @Lenskart_com & was delivery by 10 April. Item came early in the nearest hub, but not delivering it from last three days & updating status by stating delivery missed/costumer asked for future delivery/Natural disturbance. All fake excuses. What a fraud!

@raghvendra13006 Hi Raghvendra, we tried to call you, but the call could not be connected. Kindly share your preferred timing for a call back between 9:00 AM to 9:00 PM, so that we can assist you promptly. Thanks, Shivang.

@LenskartSupport I also read ur return exchange policy and my complaint also in ur exchange replacement policy plz riview and final resulations

Hi lenskart I want repairing and under warranty eye glasese but till now not repaired or accept plz resolve my problem @Lenskart_com @LenskartSupport @peyushbansal @bansal_pey1997 plz help me

@venkat9980 Thank you for your valuable time over the call I really appreciate your patience. As discussed, we are working on your concern, and will get back to you with an update by 13th April 2026. Thanks-Suraj. twitter.com/messages/compo…

@Lenskart_com OrderId:1336780278 | I spent 2hr45m at 2 stores with family, only to be denied direct purchase of frames. Forced fitting charges, no immediate handover and 2-3 days delivery. What should be a 5‑min checkout turned into total disaster with only ans “Its our process”

@Ashuguptaji Hi Ashish, this isn’t the experience we strive to deliver, and we sincerely apologize for the inconvenience caused. Kindly share your registered contact number or order ID (if any), so we can assist you further. Thanks, Shivang.

Still the same issue exists in s25 ultra @Lenskart_com are your team even working on this issue?

@Lenskart_com your app is not working on Samsung S25 ultra for 2 days. I have uninstalled it twice and reinstalled it but it's still not working.

@muditkh If you need any further assistance, please feel free to reach out, we’ll be happy to help! Thanks - Swapnil (2/2)

@LenskartSupport 1336563032, 1336563032

@Lenskart_com worst service Your guys told 1 day confirmed delivery but jow ut shows 3 days I am traveling hyderabad. Now what i do with this specs. You tell

@muditkh Hi Mudit, thank you for your valuable time over the call. As discussed, your order has been delivered to the store. You may visit the store between 11 AM to 9 PM to collect it. (1/2)

@sagargh53522748 Hi Sagar, we tried to reach you over a call; however, we were unable to connect. Kindly share your preferred time for a call so that we can get in touch with you. -Thanks, Vivek twitter.com/messages/compo…

Pathetic service from @Lenskart_com. Order #1336052448 is delayed with zero updates. Store not responding, customer care useless. Please resolve this ASAP or I’ll escalate further. @Lenskart_com @jaagograhakjago

@Gavar168571 Hi Sneha, we tried to call you, but the call could not be connected. Kindly share your preferred timing for a call back between 9:00 AM to 9:00 PM, so that we can assist you promptly. Thanks, Shivang.

@LenskartSupport i selected frame as you told here is the link of frame lenskart.com/lenskart-air-l… Size preferred M & L give first priority to M size

@sagargh53522748 Hi Sagar, we are really sorry for the inconvenience caused due to the delay. Please be assured that we will assist you. We will check the details and get in touch with you. -Thanks, Vivek twitter.com/messages/compo…

@ksickray Hi Kaushik, as discussed over the call, kindly visit the nearest Lenskart store. The store team will assist you with the exchange, and you can select a frame as per your requirement after one week. Please note that the store timings are from 11:00 AM to 09:00 PM. -Thanks, Vivek twitter.com/messages/compo…

@Lenskart_com Order #1329990320 John Jacobs glasses fit fine initially (6 Feb), but within a month they started slipping and now never sit properly. Because of this constant misfit and slipping, I’m getting headaches and discomfort. This seems like a product issue. Resolution?

@tirtha34 Hi Tirthankar, we tried to connect with you but were not able to reach you. Please let us know your preferred time to connect with you. For further updates, please connect with us via DM. Thanks-Divya twitter.com/messages/compo…

@Lenskart_com @ashish_kr96 I was given a @Lenskart_com refund on March 27: Your Exchange/Refund request details: *Order ID:* #1331547301 *Item(s):* Lenses Only Eyeglasses. No action till March 3. Is this the way Lenskart treats its customers. To top it all I am a Gold Member.

Ok i have ordered @Lenskart_com frame. And i have availed the pathetic customer service from them. Oh so after facing size iddue i did not got return option but simply replacement option and even after that pickup denial ok. after that slowest customer service. One reply in 5 min