Petcube Support

@EmilyStoeckmann Would you be kind enough to contact our Support Team via email (support@petcube.com) or chat w/ them through the app/website? Pls provide the email address linked with your account so they may better assist you. Thnk u for ur cooperation & looking 4ward to getting this resolved

@PetcubeSupport is the app not working right now? I got logged out for the first time in like 3 years and when I logged back in my devices are gone. And I’m out of the country and want to see my babes 😭

@EmilyStoeckmann Hi Emily, Thanks for reaching out. We are sorry if you got suddenly logged out from the app, but we'll be glad to help. Have you made sure that you logged back in using the same email address? Perhaps you've created a new account, hence everything is gone.

@MissMelissa_410 @Petcube Thanks for reaching out Melissa. You may actually use any alternative power cord as long as it's USB-A to USB-C type. Naughty Harlow, but hopefully he'll be good moving forward.

The crime and the criminal. RIP to Harlow’s @Petcube (until I can find a replacement cord).

@Ayyde_ It would be best if you could kindly contact our Support Team via email (support@petcube.com) or chat with them through the app/website and share the issue you had with your cube/camera so we can respond and provide resolution appropriately. Thank you for your cooperation.

@Ayyde_ Hi Ayydé, We apologize if this hasn't been the best experience you've had with Petcube but hopefully you'll give us the chance to make it better moving forward.  Would you be kind enough to share the issue you had with your cube?

@BB78894841 Hi, We're sorry if you are having issues with your cameras but we'll be glad to help. Would you be kind enough to contact our Support Team via email (support@petcube.com) or start a chat with them? Please provide the email address or in-app username linked to your account.

@koopula_ @Petcube But surely they did not have access to those videos, only previews showed up. The issue was fixed momentarily. Precautions are made to prevent anything similar in the future. We deeply apologize for any inconveniences, privacy & security are top priorities at Petcube.

@koopula_ @Petcube Hi @koopula_ ! Our investigation concluded that during Google servers downtime some of the Care video previews were not generated correctly. Some tokens were scrambled and a few Petcubers noticed thumbnail previews to videos that didn't belong to them.

@koopula_ We are glad to hear that you've received the email sent by our Support Team. Kindly take your time to read through and reply accordingly. We look forward to getting this resolved.

@koopula_ But if you still cannot find them in your spam & junk folders, would you be kind enough to provide a different email address (not a yahoo one) so our Support Team can contact you? If yes, kindly DM your alternative email address to us.

@koopula_ Hi Kate, It seems you haven't received the emails sent by our Support Team to your yahoo email address. Have you tried checking your spam & junk folders? Our emails get routed to those folders at times.

@koopula_ @Petcube Rest assured that this is a rare edge case and is being investigated & taken care of seriously. Kindly keep an eye on the email thread with our Support Team for further investigation & updates. We appreciate your patience, kind understanding and cooperation in resolving this.

@koopula_ @Petcube Hi, Thank you for reaching out and we're sorry to hear if you've encountered such an issue. We can see that our Support Team has already been in contact with you through email and they have already raised this issue with our Engineerring Department.

@GetEnergized11 @Petcube Hi Kristina, We're sorry to hear you are having issues with the treat dispenser. Would you be kind enough to contact our Support Team via email (support@petcube.com) or you may start a chat with them. Thank you for your patience and cooperation.

Has anyone else tried 5+ different treats and hand inside will not spin and fling treats? #frustrated @Petcube these two are patiently waiting for snacks.

@oyyou @Petcube Hi Niall, Yes, we detected networking issue in our cloud provider. Most of our services were not working during this time of contact, but everything should be working now. Thank you for your patience.

@Petcube @PetcubeSupport you down, guys? Can't see my lil doggy

@melaninandgold7 Hi! Thank you for reaching out. We apologize if this hasn't been the best experience you had with Petcube but we'll be glad to help. Our Support Team sent you an email, kindly check your inbox/spam/junk folders on the email address associated with your Petcube Account.

@johnfaig Hi John, We apologize if your chat didn't go well as intended, but yes our Support Chat is working 24/7. Kindly start a new chat again if you still need help with your Petcube device. Or you may also email support@petcube.com stating your concern. Thank you for understanding.

@PetcubeSupport Is your support chat working? Get connected to "Yenny D", explain my problem, and no response for 20 minutes.

@lys_beaumont or you may also start a new chat with them. Please provide the email address or in-app username associated with your account so they may better assist you. Thank you for your patience and cooperation. Looking forward to getting this resolved. Sincerely, Petcube Team

.@PetcubeSupport I am not getting the history of my videos, even though I’m paying for it. My last chat that I had moments ago didn’t result in anything useful. Someone needs to call me as soon as possible, or tomorrow. I missing days of history.

@lys_beaumont Hi Lys, Thank you for reaching out. We're sorry to hear about this issue and if you're chat didn't prove to be helpful, but hopefully you'll give us another chance to make this right. Kindly contact our Support Team via email (support@petcube.com)

@xsaltysunburnt @Petcube Hi! Daniel with Petcube Care team here. It's unfortunate to hear about an issue with your Petcube. Please let us know your Petcube in-app username and we will contact you directly to troubleshoot the situation!