SES Water

Looking for easy ways to save water and money at home? We've got FREE water-saving devices to help you make a difference. 💧 Order devices through our GetWaterFit online tool. Each small change helps reduce the amount of water you use, bringing down the cost of your bills. 💰💧 Get started here: seswater.co.uk/your-water/get…

Over the Easter weekend, our opening hours are different to normal: 🐰 Friday 3rd April – closed 🥚 Saturday 4th April – closed 🍫 Sunday 5th April – closed 🥕 Monday 6th April – closed We reopen on Tuesday 7th April, as normal Our emergency line is open 24/7 as always 📞

Your bill explained 💧 We’ve broken down your bill, to help answer any questions you might have. Find out more, whether you have a metered or unmetered bill: seswater.co.uk/household/your…

💧 Need a little extra support at home? Our Priority Services Register (PSR) is a free service that provides tailored help for those with health, access or extra communication needs. You might find it especially useful if: 🌟 You have a disability or medical condition 🌟 You have restricted mobility 🌟 You’re over 65 years old 🌟 You’re undergoing a big life change 💙 It’s completely free, and support is tailored to you. 👉 Register today at seswater.co.uk/household/help…

@ChrisJordan610 Good evening Chris, monthly payments are calculated based on usage and any outstanding credit or debit on the account. Please send us a DM with your account details and contact number and I will ask that someone contacts you this week to look into this for you - Kendall

@SESWater how can you justify a direct debit of £79 a month on an annual bill of £442? You are charging those who cannot afford to pay twice yearly a ridiculous amount so that you can accumulate the interest. You should be ashamed of yourselves. #ripoff

⭐ Join us at our Customer Roadshows in May! ⭐ Come along to hear the latest local updates, ask questions, discover the support available to you, and meet our teams. 📆 Tuesday 12th May, 2-7pm 📍 Reigate Manor Hotel, Reigate Hill, Reigate, RH2 9PF 📆 Tuesday 26th May, 2-7pm 📍 ORU Centre, 7 Throwley Way, Sutton, SM1 4AF Don’t miss out! Places are first come, first served. 🔗 Book your place today: seswater.co.uk/about-us/our-c…

@EmmaCoo61053859 Thank you. I have raised for this to be looked into. -Kaylee

@SESWater 16 Coulsdon Road, CR5

@SESWater work since 8am has blocked pavement. Road reduced to one lane. Pedestrians are forced to walk in the same lane as traffic. Board shows work due to finish 30/01/2026??

🌊 Worried about your water bill? We’re here to help. If you’ve been looking online for support options or wondering what you might be entitled to, we’ve made it really easy to check. We offer a range of support schemes that could help if you: ✅ Are on a low income ✅ Receive certain means tested benefits ✅ Have a larger household ✅ Have a medical condition that means you use extra water ✅ Are finding it hard to keep up with payments 👉 See what support you could get: seswater.co.uk/household/your…

Growth happens in more ways than one! 🌱 We are so excited to share the results of a recent project funded by our Better Futures Fund. The amazing team at Surrey Care Trust Gateway Garden funding to build essential wood storage and protection and the results are finally in! Seeing the garden protected and ready for the seasons ahead makes us incredibly proud to support the green spaces that make Surrey special. 💧💚 Find out more about our Better Futures Fund and apply here seswater.co.uk/about-us/our-c… @SurreyCareTrust

Happy World Water Day! 💙 Today, we’re celebrating the incredible journey water takes before it reaches every tap – and the importance of protecting this precious resource for the future. One of the ways we’re doing that is through our education programme the Flow Zone 💧 our interactive learning centre designed to help people of all ages discover how water moves, how much they use, and how small changes at home can make a big difference. 🔗 Book your visit here: seswater.co.uk/your-environme… #WorldWaterDay

🌳 International Day of Forests 2026 🌍 Forests are more than beautiful green spaces, they’re vital to the future of our water. They help keep our region’s water clean, resilient and reliable. Forests quietly protect our region every day by: 🌧️ Storing rain and helping keep rivers flowing, even in dry spells 🌊 Reducing flood risk by slowing rainfall and stabilising soils 💧 Naturally filtering water by trapping sediments and pollutants 🌱 Topping up underground aquifers, boosting long-term water supplies 🛡️ Preventing erosion and reducing sediment build-up in rivers and reservoirs 🌡️ Helping with climate regulation When we protect forests, we protect our water, our communities and our future. 💚 #InternationalDayOfForests

Whether clouds burst or skies are fine, Every drop counts - come rain or shine. Check those pipes and hunt for leaks, Even tiny trickles can use heaps! A sneaky loo dripping down the pan Wastes bath-loads so catch it if you can! So raise a glass (of tap water!) and cheer, For saving water comes all year! 📸 Bough Beech in the summer seswater.co.uk/your-water/sav… #WorldPoetryDay

It’s Debt Awareness Week, and support is available. 💙 We know circumstances can change quickly, and falling behind on bills can feel overwhelming. Our team is here to support your journey out of debt with understanding and practical help. If you’re struggling to pay your bill, complete our debt recovery form, and we’ll get in touch to discuss how we can support you 👉 seswater.co.uk/your-account/p…

Need extra support during an emergency or incident? 💡 Join the Priority Services Register today so we know what extra help you need during any unplanned events. You can register yourself, a family member, or a neighbour. It only takes a few minutes and ensures we can support you when it matters most, such as keeping you updated in a way that suits you and delivering bottled water to your door. 👉 Sign up here: seswater.co.uk/your-account/p…

🎉 Celebrating our latest Better Futures’ grantees! 🎉 We’re proud to champion the brilliant projects being delivered by: 🌟 Sutton Sea Cadets who deliver a diverse range of nautical activities and training to cadets and volunteers. 🌟 Citizen Advice Reigate and Banstead who provide free, independent, confidential, and impartial advice to people living in the Borough of Reigate and Banstead. 🌟 @Caterham_School who are educating pupils on biodiversity and carrying out student-led rewilding projects. Together, these organisations are helping to strengthen and support communities across Surrey, Kent and south London. 👏 Want to learn more and receive support for your community project? 👉 seswater.co.uk/about-us/our-c…

Your water meter can help you check for leaks and it could save you money. 💧 With MyAccount, you can easily track your water use. Spotting unusual increases early can help you catch hidden leaks before they become costly. ✅ Stay in control of your water use ✅ Save water and reduce your bill ✅ Detect leaks you might not know about Sign up to MyAccount 👉 myaccount.seswater.co.uk Learn how to check for leaks 👉 seswater.co.uk/your-water/not…

You’ve already taken an important step by reaching out, and we’re here to support you. Our help schemes are designed to make things a little easier when times feel tough. 🤝💙 If you or someone you know could use a hand, please get in touch: seswater.co.uk/your-account/p…

@Lloydey_c Hello Lloyd, are you able to send a screen shot of what you can see? As far as I am aware we haven't had any other reports advising of any issues with the site - Kendall

@SESWater your SSL certificate has expired on your website

@ninefootsix Hello Dan, please send us a DM with your full address, full name and contact number and we'll request someone contacts you - Kendall

Hi @SESWater I put in an online form about having the lead pipe upgraded to our water meter. I've heard nothing back but am keen to get my end of the work done by an appropriate contractor. How best to talk to someone at SES about this please? Thanks.

💡 It’s Debt Awareness Week, and we want to make sure you know about the help available. If you’re finding it hard to keep up with your water bill, you’re not alone. Our Water Support scheme offers a 50% discount for eligible households: 📍 If you live outside London: your income must be under £19,995 📍 If you live inside London: your income must be under £25,207 Taking that first step can really help ease the pressure. 🔗 Learn more and apply: seswater.co.uk/your-account/p…