Aditya Choudhary

Thank you for finally providing an estimated timeline. However, this issue has already been pending for nearly a week despite my Level 2 KYC being completed, so I hope the promised 24–48 hour timeline is actually honored this time and not followed by another generic escalation response.

@ServerSideTale Hi Aditya, we understand your urgency and have already prioritized your request. However, we are currently experiencing high ticket volume, and hence you can expect an update within 24-48 hours.

Hey @zebpaysupport / @zebpay , I’ve been trying to resolve a critical limit issue on my account for nearly a week (Ticket #1607686).Despite multiple follow-ups, I haven't received a substantive update. This is urgent as I need to complete a time-sensitive transfer. Please provide a status immediately.#ZebPay #CryptoSupport #CustomerService

Another day has passed after being told my issue was being handled “on priority,” yet there is still no actual update on Ticket #1607686. I understand that my funds are safe, but that is not the issue here. The issue is the continued restriction on my account and the absence of any concrete communication regarding: • What exactly is pending • Why this review is taking so long despite completed Level 2 KYC • A realistic ETA for resolution At this point, repeated generic responses without actionable information are becoming frustrating. Looking at the current support experience, I’m seriously starting to explore alternative platforms with more responsive customer support. @zebpay @zebpaysupport #ZebPay #CryptoIndia #CustomerSupport #KYC #CryptoExchange #SupportMatters #UserExperience

@ServerSideTale Hey Aditya, please do not worry—your funds are safe. We are currently working on your request with priority. Rest assured, we will keep you informed as soon as we have an update.

I appreciate the assurance regarding fund safety, but my concern is not about fund safety — it’s about the unresolved restriction and the lack of a concrete update for nearly a week. Since this has already been escalated multiple times, please provide an actual status update: • What is currently being reviewed? • Is any action pending from my side? • What is the expected resolution timeline? A time-sensitive transfer is being blocked, so I need more than generic escalation responses at this point. Looking at the current support experience and repeated non-specific replies, I’m also starting to consider exploring alternative platforms with more responsive customer support. @zebpay @zebpaysupport #ZebPay #Crypto #CryptoIndia #CustomerSupport #KYC #CryptoExchange #UserExperience #SupportMatters

@ServerSideTale Hey Aditya, please don’t worry, your funds are safe. This has already been escalated, and we will update you once we have new information.

It has now been more than a day since your last response saying this was being handled “on priority,” yet I still haven’t received any meaningful update. My Level 2 KYC is already completed, and this issue has been pending for nearly a week now. Please provide: • What exactly is pending on my account • Why the review is taking this long • An actual ETA for resolution Repeated generic replies without a concrete status are not helpful, especially when this is affecting a time-sensitive transfer. @zebpay @zebpaysupport

@ServerSideTale We completely understand your concern and want to assure you that we’re looking into this on priority. You’ll receive an update from us at the earliest.

It has already been “under review” for nearly a week, and I still haven’t received any actual status update. My Level 2 KYC is already completed, so I need a clear explanation of what exactly is pending and the expected resolution timeline for Ticket #1607686. Please provide a proper status update instead of repeated generic responses like “we are looking into it on priority.” This delay is affecting a time-sensitive transfer. @zebpaysupport @zebpay

@ServerSideTale We completely understand the urgency of your concern and sincerely apologize for the delay in resolving this. Please be assured that your ticket (#1607686) is currently being reviewed as a priority with the concerned team. We are actively following up internally to help get (1/2)

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