Softheon

Shoutout to Samantha Pepe, our Client Success MVP. Sam leads with dedication, respect, and a strong commitment to doing right by our clients and teammates. A great example of our core value: Cultivate Excellence. 👏

ICHRA is here. How health plans act on it now is the question. Tomorrow, @HRACouncil will host a working session for health plan leaders focused on how ICHRA is actually being approached and what it means for your business. 🗓 March 26 ⏰ 11:30 AM ET 🔗 bit.ly/4sdKlxA

🎉 Today we celebrate another year. From enrollment to billing to AI-driven operations, our mission has remained the same: support health plans with technology that keeps coverage moving and members protected. Thank you to all who make this work meaningful every day!

🚨 Today at 12 PM ET. Softheon is presenting at ACAP’s Vendor Showcase on preparing for community engagement requirements and multi-market member management. Register: bit.ly/4b3seEU

Community engagement requirements arriving in 2027 will change how plans manage eligibility and member retention. Join us at the @SafetyNetPlans Vendor Showcase on 3/17 @ 12pm ET to discuss how multi-market member management can help plans prepare. 👉 bit.ly/4b3seEU

POV: It’s Friday and your recon file finally balanced. ✨ Close the laptop. ✨ Drink some water. ✨ Touch grass. Even the most high-performing health plans need downtime. Be kind to yourself. We’ll tackle enrollment, billing, and AI orchestration on Monday. 💜

Access to coverage supports preventive care. In Medical AI Podcast EP 69, Eugene Sayan shares how hyper-personalization and AI-guided decisions help health plans engage members more effectively. Take a look 👇

Kevin Deutsch has been promoted to Chief Growth Officer at Softheon. 👏 A 12-year company veteran, he will now lead go-to-market strategy across ACA Marketplace, ICHRA, and Medicare Advantage solutions. bit.ly/4ddHhx6

Mission alignment happens in daily discipline. 🔹 Recognize impact 🔹 Focus on 1% better 🔹 Remove obstacles 🔹 Assign clear owners @SayanEugene recently shared how tech leaders operationalize mission. Read more: bit.ly/4cqjzxl via @Forbes

2027 readiness starts now. 🔹 AI-enabled efficiency. 🔹 Tech consolidation. 🔹 Member experience focus. 🔹 Coverage continuity. See the playbook: bit.ly/3OxARP8

Agentic AI in healthcare is supervised intelligence that connects insights to action and stays accountable for outcomes. Start with guardrails. Keep humans in the loop. Reduce friction before touching sensitive workflows. Practical take by Carrie Jobe 👇 bit.ly/4b40MH0

Great engagement doesn’t need a spotlight. Eugene Sayan explains how Softheon’s consumer engagement platform works below the surface — guiding members through simple, familiar decision paths to the right coverage. 🎥 Watch the clip

Provider-sponsored plans understand care delivery. But as technology reshapes how members interact with coverage, operational clarity matters as much as clinical alignment. The key is for systems, communication, and digital tools to make coverage easier to understand and use.

10 years. One mission. Continuous innovation. Congrats to Mark Jensen, Engineering Manager of Platform Data Systems, on a decade at Softheon. His work strengthens the data foundation health plans depend on every day. Grateful for the leadership and impact, Mark. 👏

Healthcare doesn’t work at the average. In this clip, Eugene Sayan breaks down how AI-guided, data-driven decisions enable true personalization — at the individual level, not the segment level. 🎥 Watch the clip

Sudoku kid ➝ product puzzle pro 🧩 Today we're shouting out Tiffany Roberti, Product Manager at Softheon, for turning complex requirements into seamless solutions and proving every challenge can be the start of a powerful career.

AI at health-plan scale needs structure, not shortcuts. Eugene Sayan breaks down Softheon’s AI framework: 1,300+ agents operating like a manufacturing line across enrollment, billing, and care management. Built for scale. Built for accountability.

Today’s spotlight is Kellsee McLean 💙 Kellsee brings focus and confidence to the work, helping turn ideas into action and pushing teams forward with purpose. Proud to celebrate women shaping science and innovation at Softheon.

Celebrating International Day of Women & Girls in Science by spotlighting Kelsey La Manna 💙 Kelsey’s curiosity + thoughtfulness show up in how she approaches problems, and how she helps move our work forward every day. Proud to celebrate the women shaping science at Softheon.

This week we're celebrating International Day of Women & Girls in Science! Today’s spotlight: Vidhatri Subramanyam Bengaluru, Senior Product Manager II at Softheon. A true embodiment of curiosity-driven innovation. More women in science, all week long. 🚀