StepsApp

Hi! Please try the following steps: • Go to Settings → Export Data and save the file • Delete the app • Restart your device • Reinstall from the Play Store: • Complete onboarding (don’t sync with Google Fit) • Go to Settings → Import Data and select your saved file • Log in again and check if the issue is resolved You can repeat these steps if needed. If the issue persists, please send us via help@steps.app the email linked to your StepsApp account so we can assist further. Best, StepsApp Team

@StepsAppTeam how to deal with this...I have tried restarting app and phone both. But it is not working.

@B4l31Axxl Hi, make sure to set up your device correctly (steps.app/en/support/ped…) and reach out to us via help@steps.app if you need further support! :)

@StepsAppTeam My app simply stopped counting my steps! I don't know what happened... I even restarted it, but it didn't help. My tracking is turned on and the app is even connected to Google Fit. I don't want to abandon this app, but I can't stop counting my steps!

StepsApp for iOS 26: Redesigned. Reimagined. Remarkably Fluid! steps.app/en/blog/tech/n…

@DazzAura Hi, you can link your watch through Apple Health or Google Fit, depending if you use iOS or Android, in order to connect it to StepsApp. For more support, please reach out via help@steps.app! :)

@StepsAppTeam Can I use huawei watch to count steps on the app?

@EthanSillyBleh @stepspedometer_ @Apple Hi, this may happen due to wrongly set lead device. Please find out here how to set the lead device correctly: steps.app/en/support/ped… and let us know via help@steps.app if you need further support!👍

@Abuabdullah_490 Hi, if you are still facing issues, please reach out via help@steps.app and share more details, we will further analyse it. Thanks!

@StepsAppTeam There is some proplem in the App . it is not accuonting the stpes as accurate , and hanging . i think need updata.

@kijeongyeon Hi, if you are still facing issues, please reach out via help@steps.app and share more details, we will further analyse it. Thanks!

@StepsAppTeam hey your app is not counting my steps you need to fix this asap

@Rechain @privatetalky Hi, thank you for sharing your feedback! We will keep it in mind as we continue refining the new design, stay tuned for updates!

@privatetalky I love Liquid Glass & I need it all, not those half baked solutions. Few apps still have to get better at it. Thinking of @StepsAppTeam with the tab bar in bottom. Please fix the movement. The swiping is missing 😞

You either love Liquid Glass or hate it… there’s no in-between.

@SharlsAlexander Hi, at the moment speed is a PRO feature shown only when tracking workouts, not available on main screen. Stay tuned for updates!

@StepsAppTeam does steps app give you how fast you ran/jogged eg. 5km/hr

@mowoodier Hi, please send us a screenshot via help@steps.app or via Settings > Support > tap on email icon, we will receive more details and solve the issue as soon as possible. Best, StepsApp Team

@StepsAppTeam app appears to be stuck on We Need Your Permission screen

@Cal244581143675 Hi, please feel free to reach out via help@steps.app if you need support!

@StepsAppTeam I need some help

@v0m1t_ Hi! We would need more details about this issue in order to further analyse it and solve it as soon as possible, please send us an email from StepsApp Settings > Support > Email icon. Thank you! StepsApp Team

@jk1775 Hi, yes! If you need support, please reach out via help@steps.app :)

@StepsAppTeam Thinking of going Premium, but I see this X account has been idle for 2025. Is the app still being supported? Don’t want to lose my annual premium fee. Thanks

@wiiiickedwitch Hi, please reach out via help@steps.app with a screenshot and describing when it happens, we will further analyse this issue and solve it as soon as possible!

@StepsAppTeam what does access token expired mean i NEED TO FIX THIS IMMEDIATELY. HELP ME. HELP ME STEPSAPP. HELP ME

@Idkwhattopith90 Hi, if you wish to disable the Leaderboard you can go to Settings > General > disable Leaderboard under "Appearance" or enable StepsApp Classic. If you are facing issues, please contact us via help@steps.app!

@waaniln Hi, please reach out to help@steps.app to get support!

@StepsAppTeam I have a problem

Become a Pro and reach your goals with us! #StepsApp Ready for 2023? #keytosuccess #stepcounting

@snoopyp147 Hi, you get freeze days by reaching your goal more days in a row. They are automatically applied when you skip a day. If you need further informations, reach out via help@steps.app.

@StepsAppTeam hello how do I use freeze days please so I do not loose my streak? Thanks

@red_claudius64 Hi, please reach out via help@steps.app, we would need a few more details to offer further support :) Best, StepsApp Team

@StepsAppTeam with my son I’m using the leaderboard to check our steps, every so often I cannot see any steps from him when there was data before. We’ve re-set things 3 times and lose all data that was there from before. I attach screenshots below showing the total reset to 0

@Olliemars30 Hi, please reach out via help@steps.app and share more details around the issue, we will further analyse it and solve it as soon as possible!

@StepsAppTeam Are there any issues with the app as it’s doubled my steps in about 20 mins