trainline

Travelling by train this Summer? Check out some of our useful help pages: 🌞Travel info > bit.ly/3pn9g6Y 🌞Disruption updates > bit.ly/3S0GdlB 🌞Refund options > bit.ly/3CXMAMh Need a travel companion? Download our handy app > bit.ly/3Q6vQdx

@LizabethAnne32 Hi there, if you purchased a Railcard through Trainline, can you let me know what the problem is? Thanks, ~Cat

@thetrainline is there a tel. Contact number for UK, if someone has a problem with a rail card?

@danls07 Hi Daniel, I've added a link here > tinyurl.com/mr24ywav where you'll find info relating to Trainline Flex. Thanks, ~Cat.

@thetrainline how does Trainline flex work? Say I got the train I booked on the way there but on the way back I needed to cancel the return leg, is that allowed?

@leehyde30 Hi there Lee,  Please can you answer the following questions on this link, and I'll be able to have a look at your options > tinyurl.com/324yzznw (tinyurl.com/324yzznw) Thanks - Gareth

Hey @thetrainline, I have travel booked via London tomorrow. It’s a return journey on a split save outbound and advanced single inbound (on Friday). With the tube strikes it throws my journey into chaos. Can I cancel all my tickets and re-book using the East Coast mainline?

@Chris13828347 Use our disruption tracker sent in the link for future journeys if you need to double-check services. Thanks, ~Cat (2/2)

@thetrainline how long are the trains effected between Newport - Filton Abbey Wood?

@Chris13828347 There's engineering works taking place until 8th June, so the buses will be in place replacing journeys between Bristil Parkway and Newport. You'll be fine for travelling on 20th June -(1/2)

@Chris13828347 Do you have a specific travel date in mind Chris, or just checking for service disruption? Thanks, ~Cat

@Chris13828347 Can I check, are you travelling from Newport South Wales or Newport Essex? Thanks, ~Cat

@Chris13828347 Hi there, you'll be able to check for disruption and all available services running here > bit.ly/3WRRbJf  I've also added the link for our live tracker > bit.ly/3QnzQpv Thanks, ~Cat

@GuitarH1982 Hello, if you let me know exactly what you need a hand with, I'll see how best I can help. Thanks, Keith

@thetrainline lol I waited 30minutes when the app said usually within 5. instead of answering my question kept referring me to the ticket. If I could find it on the fucking ticket I wouldn’t be asking!!! Customer Service, answer the question and explain where to find info! DAF

@laraasaiz Hi Lara, I recommend clearing your cookies and cache or uninstalling the app, restarting your device and reinstalling the app.  Can I confirm if you're now able to book? If not, can you share a screenshot of the message you receive? Thanks, Keith

@thetrainline Hi! I can’t seem to book any tickets, I’ve been trying for days and it says this. Any help? The ticket prices are going up and I need to get this please!

For sun chasers, shade seekers and everyone in between. ☀️ Summer journeys start in the Trainline app > bit.ly/3Q6vQdx

@NightowlDarksky Can you share the new ticket that you had to book for the return journey?  Additionally, can you let me know the time of the train that you attempted to travel on? Thanks, Keith

@thetrainline I had an extremely bad journey going to Birmingham from Worksop (Thursday) and back again (Sunday). Cancelled train there, took me 90 minutes longer to get to my destination. Then back where I took an earlier train to get home (had advanced), due to cancellations.

@Willowrpe If you've got Advance Singles, you can exchange the tickets in your account by clicking Change Journey. Please note this would need to be done before the departure time and a fee of up to £10.00 per person/per booking. You'll find more info here > bit.ly/3H65Klv Thank...

Biggest lie I have seen from @thetrainline i did not want any split tickets which has pushed up the price of my ticket. I wanted a Blackpool return which I usually get from ticket office but the app cant even get that right giving me advanced tickets which are no use to me

@InsertCd I'm looking into this for you. I'll let you know what I've found as soon as possible. Thanks, Keith

@thetrainline hi how does this work out a single is this price and if I add 1 more person it all of a sudden it almost increased by 4x the amount of a single for 1 person??

@Willowrpe No worries at all Richard, and I'm glad that we've been able to help. Do let us know if we can be of any further assistance. Have a lovely rest of your day 😊️ - Gareth

Don't you hate it when you book on @thetrainline and it makes you take extra changes which you don't need? So it can put you on a scrappy advanced ticket at Manchester you don't want ? Bloody awful app.

@JeffGJeff @CrossCountryUK The full link is: support.thetrainline.com/hc/en-gb/artic… Your tickets were scanned to enter Leeds yesterday at 13:57. Can you let me know more about what happened when you travelled? Thanks, Keith

@thetrainline @CrossCountryUK this doesn't feel right. Booked tickets via Trainline, take out insurance & CrossCountry cancel the train. Trainline say claim via CrossCountry who say as i didn't book via them, it's not their issue. Insurer say get a later train so wont pay.

@Willowrpe Hi Richard,  You're able to make changes to Advance tickets via the following link > bit.ly/3H65Klv.  This will need to be completed prior to departure, and is subject to a change fee of up to £10, plus any applicable fare difference. Thanks - Gareth

@Willowrpe Hi Richard, our booking flow is input driven, and you have the option to not select Splitsave tickets. Please let me know if you'd like me to look into the details for you. Thanks, ~Cat

@PowerisP0wer Hi Cassandra, Once we confirm the refund, the funds go back into the account that was used to pay for the tickets within 3-5 working days.   If you've used PayPal, they'd receive the money within this timeframe. If you need me to look into this further, let me know. Thanks, ~Cat

@thetrainline I put in refund requests for bookings using PayPal credit. How long will it take for the refunds to come through?

@JeffGJeff @CrossCountryUK You've shared a return trip. Were you able to reach your destination with the original ticket on either journey?  I recommend taking a look at our help page to see when insurance would help you the most. > bit.ly/4ef6MP Thanks, Keith