U.S. Bank

Thank you for reaching out to us. We never want a customer to feel this way. If this is in regards to a personal experience, please feel free to send us a DM with any additional details about the matter. We would love to learn more and help in any way that we can. We look forward to hearing from you. Take care, ^Nathan

Is it just me, but does US Bank and Wells Fargo Bank have really horse sh!t "customer service"? BOTH are TERRIBLE!!! imho

Hello, Cathy. Thanks for taking the time to comment. I understand you are locked out of your account and can't get a remedy to the situation. We're happy to review the account with you, to see how we can help. Please send a DM with your phone number and an ambassador will contact you directly. Kind regards. ^Heather

@usbank We are having a problem with your customer support. We are locked out of our account and customer service can’t seem to communicate how to remedy this effectively.

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@medina_joh86368 Good morning, John. We are concerned with your comment and would like to learn more about your experience. Please send us a DM with details so we can determine how to address the situation. Look forward to your message. Kind regards. ^HJ

Stay away from US bank they steal from Seniors and can't be trusted

Thank you for taking the time to share your experience. Please know this is never how we want to leave our customers feeling and regret to hear we let you down. We'd like to learn more and help in any way we can. If you would like, please send us a DM with your name, and any additional details about your experience, and we will follow up with you directly. All the best, ^Nathan

@usbank HA! We in @usbank Business Checking Account application 🔥 HELL🔥 Branch said only can open an Essential Business Checking online. 18 days later the process is still not finished. Customer Service only open until 6 pm CT. HORRIBLE 1ST IMPRESSION READY TO WALK

Thank you for reaching out, Blane. We understand that you are calling our customer service team regarding your late wife's name being on your account. We offer our condolences and suggest working with our Life Events team to update the account title. Once your call is answered, a banker will be happy to start that process. If we can be of any additional assistance, please feel free to DM us. Kindly, ^Ryan

@usbank You answer phone?

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Hello again, Jason. We understand the concern with the deposit not being available. We're happy to review the account with you, to determine when the funds will be available. If you'd like us to reach out, please send us a private message with your name and phone number. We hope to get the chance to assist. ^Heather

@usbank Subject to your funds availability? So you’ll only pay us when you can? My VETERANS DISABILITY payment went out 6 days ago. I get the same email from the Va! US bank has never been this late…GIVE ME MY MONEY!

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We understand the importance of having funds available soon after deposit, Jason. Please know it's not our intention to disappoint you as all deposits are subject to our funds availability policy. We would also hate to lose your business. If you'd like us to review the hold further, please send a DM with your phone number, and one of our ambassadors will call you directly. We aren't able to lift the hold but can provide more details if you need. Kind regards. ^Ray

@usbank Your bank is absolutely terrible. Stop holding our deposits for so god damn long! Absolutely terrible! Canceling you and my major account immediately! Sick of your shit!

Thank you for taking a moment to share your experience, Ataru. We understand you have received a letter explaining action was needed on your account, and the account would close if we do not hear from you. Our customer service team would be happy to look into this and assist. If you are a former MUFG/Union Bank customer calling from Japan, please call 0120-628-320. If you are in the U.S., please reach out to our customer service team at 800.872.2657. Bankers are available at both numbers anytime, and will be happy to assist. If we can be of any additional assistance, please feel free to DM us. Kindly, ^Ryan

USbankから2月27日付けの手紙が3月31日に届いて手紙の日付から30日以内にアクションを取らないとアカウント閉鎖にするって書いてあってアメリカ映画のマフィアのやり口すぎる

Hi there, thank you for taking a moment to leave us a comment. We'd like to learn more and offer our help in any way we can. We welcome you to send us a direct message with additional details regarding your comment. If immediate assistance is needed, please contact our 24-Hour Customer Service team at 800-872-2657. Best regards, ^KT

@usbank Attn Law Dept: There was a certified letter from FedEx mailed with the tracking number 870080925872the return address for that package is 1942 Lawrence Ave E, Chicago Heights, IL 60411 312-376-5625

Hi there, thank you for taking a moment to leave us a comment. We understand you're inquiring about the ability to lock a Focus card. Currently our Focus cards don't offer the ability to lock or unlock the card. If you feel your card information is compromised or you have lost your card, please contact us right away at 877-474-0010. We appreciate you bringing this to our attention as we use customer feedback like yours when considering changes that improve the customer experience. We hope this information helps and you have a great rest of your day. Kindly, ^KT

@usbank Why is there no way to lock and unlock the US Bank Focus prepaid card?

@CoastalGranma You're most welcome. We hope you have a great rest of your weekend. ^Kortnee

@usbank OK thanks

Hi @usbank I have a smartly checking/savings account with you but I can't find out how to sign up for the direct deposit bonus. Can you link me up please.

Hello there, Macarena. Thank you for taking a moment to leave us a comment. We understand your recent visit didn't meet your expectations for great service. It is never our intention to provide the experience you have described and we welcome the chance to discuss your comments further. To speak with an ambassador regarding your concerns, please send us a DM with your name, phone number and time zone. Once we receive your contact information we will connect with you directly. We look forward to your message. Best regards, ^KT

@usbank 3/23/2026 at the Palms Desert Branch . My white guy went 2 Palms springs Branch and a Hindu older woman was the only 1 at counter, she waited 15 mins just to tell him she couldnt help him. He was trying to transfer money fr his cd to his Acnt. She was not a banker?

Hello Kal, thank you for reaching out to us with your inquiry. We aren't current experiencing any known app issues. If you continue to have an issue accessing the app, please ensure your phone is up to date with the latest operating system and app version. Next, power your device off then on before logging in again. If the issue persists, please call Online Support at 800.987.7237. We wish you the best. Kindly, ^Kim

What’s going on with the @usbank app

@StuartWes Hello Stuart, we are concerned to hear you feel this way. If you have any questions we can help you with, please send us a DM with details. We are glad to offer our assistance in any way we can. Sincerely, ^Kim

@usbank @DrDanaBeez Another feckless response from @usbank after they drop the ball. Customer loyalty means nothing to them.

Hey, everybody. Just wanted you to be forewarned. If you are a decades-long customer of @USBank and you schedule with BillPay, funds may not arrive on time, even if you schedule 3 weeks early, and @USBank won't reimburse you for the late fees & interest charges you incur. 😲

@RobMorgan126795 We appreciate your response, Rob. If you change your mind and would like our assistance, don't hesitate to send us a DM with additional details. best regards, ^Kortnee

@usbank You blew your chance yesterday "Kim". you had a chance to settle for $250K Now you will lose bcI'm no going for company net worth

After 19_+ minutes on the phone with US BANK they are not to be trusted for anything.

Hello again, Rob. How can we assist you with your account? We would like to learn more, and discuss your experience further. Feel free to send us a DM with more details or call our 24-Hour team at 800.872.2657. We are happy to have a conversation, and help in any way possible. Best regards, KC

You'll never guess what I got in the mailbox another statement from US Bank.