U.S. Bank

Hello Shirley, thank you for reaching out. We understand you are speaking on behalf of a 3rd party, and would be glad to speak with the account owner directly and offer our help in any way possible. Please send us a DM with the account owners name and phone number. Once we receive the contact information, we will reach out to them directly to further assist. Kindly, KC

@Ally @usbank Hello everyone , my name is Shirley ionno , I’ve reported this case @OIGFedCFPB @federalreserve I wrote a check from my account us bank to my niece Kim , which she deposited the check to her bank ally bank since 12/23/2025 ! Ally refuse her to get the money yet

Thank you for reaching out to us, Robert. We understand you are running into issues while disputing a purchase using your credit card. We would love to learn more about your situation and help in any way that we can. Please send us a DM with your phone number, and a Social Media Ambassador will reach out to you directly. We look forward to speaking with you. All the best, ^Nathan

She then said I would need "third party confirmation" that the product was counterfeit. I offered to explain what happened, and she said it doesn't matter. WTFingF @USBank? I've never contested a purchase before, ever, in the many years we've had your credit card.

@usbank Check this out: I go to sign up with Claude AI. I do a search and, as you might figure, it's the first hit on Google. So I sign up. The next day I try to sign in to Claude and I realize I was duped by an overseas company somehow aggregating several AI tools...

Fresh from the Atlantic, served on the Bay. 🦞 U.S. Bank helps simplify banking for New England Lobster Co., so the "crate to plate" business can keep fresh lobsters moving from coast to coast. bit.ly/48RYU2C

Hello Kris, we offer several different options to file a dispute, including online or mobile banking, by phone, and by mail as well. First and foremost, we would be happy to give you a call and connect you with our disputes team to ensure your dispute is filed promptly with a specialist. If you would like us to reach out to you, please send us a DM with your phone number, and we will arrange for an ambassador to contact you to connect you with this team. If you prefer to call our disputes team directly, Dispute Specialists can be reached anytime by dialing 877-595-6256. If you prefer to file the dispute via our online banking system, or by physical mail, please visit the following page for step-by-step instructions: usbank.com/customer-servi… ^ James

@usbank Happy to report that yesterday was my last day with @usbank . I hope that the $168 that you allowed a scammer to steal from me was worth the loss of our business. But who am I kidding, they don't give a shit, lol. Glad to be done with this worthless bank.

.@usbank you allowed someone to steal money from my account. Your fraud departmernt will not return calls. Worst bank ever. #WorstBankEver

Thank you for taking the time to share what you’ve been experiencing, Chris. I am so sorry for your loss. I understand how repeatedly running into issues can be frustrating, especially when it continues to happen. If you’re open to it, we’re here to assist with reviewing the situation and providing support. Please send us a private message with your phone number, and one of our Social Media Ambassadors will give you a call. We look forward to hearing from you. ^Michael

I’ve been unable to get a single straight answer from you @usbank and every single person I talk to acts like they don’t know what the hell they’re doing. Meanwhile you have this large amount of funds that I have no idea where they are at. That would have been with me if no

Never fucking use @usbank they have the crappiest customer service I’ve ever experienced. My father just died end of February and I received some money from the life insurance policy. I tried to deposit it into my checking account with them and in the heat of everything

Good afternoon. Our ambassadors are are part of the customer care team and are able to escalate the matter through the correct channels on your behalf. If you would like for us to reach out to assist with the issue, please send us a DM with your phone number and time zone as well as any additional information about the situation and we will call you to speak further. All the best, ^Tevin

@usbank The term "ambassador" in your response is unclear. Could you please clarify their specific role and authority? Are they a customer service representative, a supervisor, or an individual empowered to resolve the issue?

@USBank More than 10 business days since a research ticket was created for my Business Platinum Checking bonus (opened online). CSR promised 3-5 days, supervisor said up to 10. Zero calls, zero updates, bonus not applied. This is unacceptable. Need immediate escalation ASAP.

Thank you for following up on this. We understand that you haven't received a resolution yet. We are happy to help. If you would like an ambassador to reach out to you, please feel free to send us a DM with your name and phone number. We will gladly give you a call. All the best. ^Ray

@usbank Telling me to call 800-872-2657 again is absurd — I’ve already called multiple times with no resolution. Open to a callback only from someone with real authority (supervisor or higher) who can fix this. Please confirm who will call before I share my number. Need resolution ASAP.

Hello. We appreciate you taking the time to reach out to U.S. Bank. We are concerned about your comments and welcome the chance to learn more. To discuss your comments in more detail, please send us a private message with your name, phone number, time zone and any additional information you would like to share. Once we receive your contact information, we will reach out to you directly. If immediate assistance is needed, please contact our 24-Hour Customer Service team at 800-872-2657. We look forward to hearing from you. Kind regards, ^KT

@usbank found a typo in an application. What does that earn me lol a credit line increase??

Hello. We appreciate you taking the time to reach out to U.S. Bank. We are concerned about your comments and welcome the chance to learn more. To discuss your comments in more detail, please send us a direct message with your name, phone number, time zone and any additional information you would like to share. Once we receive your contact information, we will reach out to you directly. If immediate assistance is needed, please contact our 24-Hour Customer Service team at 800-872-2657. We look forward to hearing from you. Kindly, ^KT

@usbank wife got served papers on Mother’s Day. You guys are extremely cruel and have no morals. This bank is the worst!!! Move your money away and do not help this bank. I mean on Mother’s Day??? What’s wrong with you guys? Terrible service.

@DnySandy80105 Hello. The planned system maintenance is taking a bit longer to complete than we had anticipated. We are working quickly to complete these planned updates and apologize for the delay. ^Michael

@usbank it has been down for more than 3 hours come on

Hello. We appreciate you taking the time to reach out to U.S. Bank. We are concerned about your comments and welcome the chance to learn more. To discuss your comments in more detail, please send us a private message with your name, phone number, time zone and any additional information you would like to share. Once we receive your contact information, we will reach out to you directly. If immediate assistance is needed, please contact our 24-Hour Customer Service team at 800-872-2657. We look forward to hearing from you. Kind regards, ^KT

@usbank Beware the Smartly credit card that promises cash back. More than once I have had to call them out on missing reward points, and disingenuous promises.

@Majestic_Wonder We are currently performing planned system maintenance and apologize for any inconvenience this temporary outage may cause. Services are expected to be restored shortly. ^KT

@usbank why do you pick Mother's Day to update? Can't buy my mom's breakfast now cause my card is declining

Hello. We appreciate you taking the time to reach out to U.S. Bank. We are concerned about your comments and welcome the chance to learn more. To discuss your comments in more detail, please send us a private message with your name, phone number, time zone and any additional information you would like to share. Once we receive your contact information, we will reach out to you directly. If immediate assistance is needed, please contact our 24-Hour Customer Service team at 800-872-2657. We look forward to hearing from you. Kindly, ^KT

@usbank fucking sucks balls I hope they go bankrupt or shut down

Good afternoon, Ryan. We understand that you have had issues using Zelle to send a transfer from your account. We understand the frustration that a situation like this can cause. If you still need assistance after your call, please send us a DM with any additional details about the situation as well as your phone number and time zone. All the best, ^Tevin

@usbank what is the point of opening a checking account with you when I can't get my money out? I tried to zelle money twice today and both times, it resulted in my online account being frozen. Now I will have to spend another 20 minutes on the phone to unlock it. Wth?

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Thank you for taking a moment to share your experience, Ken. Your time is important to us, and it is never our intention to cause a delay. We hope to see your call was answered quickly and appreciate your feedback on the experience. If we can be of any assistance, please feel free to DM us. We will be happy to follow up directly and assist in any way we can. Kindly, ^Ryan

@usbank "You're estimated wait time is more that one hour." Really US BANK? This is how you treat business customers?

Good evening. We understand that you are frustrated by our app's features and would like an option to chat with an agent. To live chat with a banker you can visit usbank.com/customer-servi… and follow the instructions. You can also call our Customer Service team anytime at 800.872.2657. We hope this helps and that you have a wonderful night. ^Tevin

@usbank why is your app so shitty? The smart assistant is useless and there's no secure communication available. Why are you making it so hard to reach you? Phone doesn't work for me. Why can't I email? Why can't there be a live chat? You have an awful virtual assistant

@kmr_mallikarjun Hello. We understand that you are out of the country at the moment. You can call our Customer Service team anytime at their toll free international number 503-401-9991. We hope this helps and that you have a wonderful day. ^Tevin

As I am out of US right now, is there any international toll free number available ?

@usbank I would like to request for $12 monthly charge on my checking account as a one time gesture. Could you pls help me?

@kmr_mallikarjun Thank you for following up with us. Our 24-hour Customer Service team can be reached internationally by dialing 503.401.9991. If you need any additional assistance, please feel free to send us a DM. All the best, ^Nathan

@usbank As I am out of US right now, is there any international toll free number available ?