U.S. Bank

@williamhall864 @AskUSBank Hello, and thank you for reaching out to U.S. Bank. Is there anything banking-related we can assist you with today? We look forward to your response. ^Ryan

Thank you for following up, David. We are sorry we missed you when we reached out. If you would like us to try to connect again, please feel free to DM us to arrange another call or follow up with the team member who originally called you. If we are able to speak with you and confirm some details, we can escalate the experience for review at a higher level. We look forward to hearing from you. Kindly, ^Ryan

@usbank @amazon You geniuses had a guy from your social media department call & leave a message. I don't think having the guy from the @usbank social media department is going to solve the points issue you have caused.

Hey @usbank. Why is your company screwing me out of the 5% in points on my @Amazon business Prime card since June 12th? Evidence is attached. Customer service has been awful, with no resolution or even an understanding of the issue up to a supervisor level.

Hi there. Thank you for reaching out to U.S. Bank. We understand your recent experience with our service team did not meet expectations, and we welcome the opportunity to learn more. If you’d like to continue the conversation, a team member would be happy to connect with you. Please send us a DM with your name, phone number, and time zone when convenient. We appreciate your feedback. ^Ray

@usbank It’s kind of ridiculous that U.S. Bank is reaching out asking me to call customer service. I spent two hours on the phone multiple phone calls with their customer service. Got disconnected twice while being transferred to a different department.

Has anyone else had trouble with US Bank? I paid $14.95 for next day air through their bill pay service. Important check to my attorney. US Bank fraud department held it up. Now next day air is taking six days to deliver!!!

Small business owners need payment tools that move as fast as they do. U.S. Bank has launched Enhanced Payments, a new bundled solution that helps businesses move money quickly, more affordably and directly within online banking and the mobile app. From international wires to same-day ACH and instant payments, Enhanced Payments gives business owners more flexibility, control and clarity over their cash flow. Learn more at bit.ly/4fHQ9fF

Hello, and thank you for reaching out to U.S. Bank. We understand that you may need assistance with filing a dispute on your account, and we’re here to help. We’d be happy to have a team member contact you directly to assist with transferring you to our Disputes Intake team. To have us call you, please send us a DM with your name, phone number, and time zone. For immediate assistance, you may contact our Fraud and Disputes Intake team directly at 877‑595‑6256. We also offer the option to file a dispute online through usbank.com or the U.S. Bank mobile app or by mail. For additional options to file a dispute, please visit: usbank.com/customer-servi…. I hope this information is helpful. Kindly, ^Nathan

@usbank I’ve called your customer support 5x . Each time your customer service reps “pretend” not to hear me when I give them my name and hang up. Absolute terrible service. Please reach out to me. I need to dispute a charge .

Hello, thank you for taking the time to contact U.S. Bank. We understand you may need to file another dispute and need additional assistance. We can certainly understand your concern and want to ensure you receive the appropriate attention to this. Our team would be glad to give you a call and offer our help. To have a team member contact you directly, please send us a DM with your name, phone number and time zone. You may also contact you Fraud and Disputes Intake team at 877-595-6256. All the best. ^Ray

Really appreciate that @usbank said they would fix my dispute after they fucked it up, then proceeded to do nothing and not give me my my money back.

We appreciate you sharing feedback about the process. If you would like to discuss this further, a team member would be glad to connect with you. Please feel free to send us a DM with your name, phone number, and time zone at your convenience. We look forward to your response. ^Michael

USBank won't ship a debit card to someone who is currently not in the United States. So I am seriously considering changing banks over that single problem. @usbank

Hello. Thank you for reaching out to U.S. Bank, Alberto. We’re happy to assist with general banking questions. If you need general assistance with our products or services, please reply with additional details and we’ll be glad to follow up with you directly. For account-specific assistance, we recommend contacting 800-USBANKS (800‑872‑2657), where bankers are available 24/7 to help. You can also sign-in to online banking to chat with a team member. Instructions for Chat are located here: usbank.com/customer-servi…. Kind regards. ^Heather

@usbank Because I made some transfers yesterday and it says "pending"—what a lousy bank.

We’re investing in something simple: a wall. We partnered with @PremierLacrosse and @wlacrosseleague to create a custom mural designed for wall ball at Blossom Valley Elementary in San Diego.

@Fr0stbyteCreate Hi there, we can help with general banking assistance and support here on social. For more detailed assistance, our customer service team is ready to help at 800-USBANKS (800-872-2657). ^ James

@usbank it’s not helpful if I don’t know what info I used on the info that made it hard to identify me. I’m thinking it was my address however. I’ll just reapply I really want to be with us bank.

@AnaviNahar Hello Anavi. We understand you have concerns about receiving mail from us. We welcome you to visit us at onlinebanking.usbank.com/digital/servic… to review our non-customer privacy choice form. We hope this helps - send a DM if you have more questions. Kindly, -KC x.com/messages/compo…

Hey @usbank, I was never a customer and now likely won’t ever be. The fact that you send junk/marketing snail mail to people who aren’t even customers AND don’t have a way to opt out online is ridiculous. The only way to opt out is calling or sending mail? It’s 2026, do better.

We understand that you are still dealing with the issue you described with our website. If you have tried the troubleshooting steps and are still having issues, please reach out to us any time at 800.987.7237. We would be happy to assist you with troubleshooting further. All the best, ^Tevin

@usbank This is an ongoing issue across many upset users across multiple devices/browsers including your own app. There's no way you haven't heard about this. Do you guys communicate with each other? Find out why that internal error is coming up and let me know if it's being fixed.

@usbank Hello, I'm a potential new customer having errors. No matter what product or browser for apply for credit cards etc, application directly I always get the attached screen. Is your website malfunctioning? I'd like to get started today can it be fixed?

Thank you for reaching out about this. We understand the impact that fees can have on your account. We offer a wide variety of accounts that have different requirements to have fees waived. You can view all our accounts at usbank.com or through our mobile app. If you have questions, please feel free to call our Financial Sales Department by dialing 800.444.1244. All the best. ^Ray

…毎月5ドルは結構もったいない 維持手数料は理解できるけど… U.S. Bank 一定以上の残高を維持することで手数料免除とかないのかな？🤔 その他にも、◯◯条件を満たすと、維持手数料が免除されるとか…あれば知りたい😭

Hello. Thank you for taking a moment to reach out to U.S. Bank. We understand you're having trouble completing an external transfer. Please try these troubleshooting steps if you're on the website: clear all cache, cookies and history on your current browser. Then delete any bookmarks/favorites for the website. We also recommend testing another browser. If you're using the mobile app, ensure your phone is up to date with the latest operating system and our app is updated to the most recent version. If the issue persists, please turn off your device for about five minutes and try again. For active troubleshooting assistance, you may call Online Support at 800-987-7237. ^HJ

@exist_bread Thank you for taking a moment to reach out to us. We saw your private message, and have responded to it. Kindly, ^Nathan

@usbank @PremierLacrosse @wlacrosseleague Sent you a private message.

Hi there. Thank you for reaching out to U.S. Bank. We understand your recent experience did not meet expectations, and we welcome the opportunity to learn more. You can call our customer service team at 800-USBANKS (800-872-2657) or if it's more convenient, feel free to send us a private message with more details, and we are happy to discuss the matter further. Kind regards, -Katii

@usbank @PremierLacrosse @wlacrosseleague Instead of investigating a wall, stop with your completely opaque SERVICE ANALYSIS CHARGES and no way to contact you. Fake sign-up bonuses (you won't get them) and random fees. Good ol' @usbank if you like high blood pressure.

We understand you didn’t receive the outcome you were hoping for. Application decisions are based on several factors, which may include FICO score, debt-to-income ratio, past credit performance, and loan-to-value ratio when applicable, as each application is reviewed individually using our qualifying criteria. We value your interest and hope you’ll consider giving us another opportunity in the future. Kindly, ^Nathan

Wow @usbank so I have 150k equity in my home never been late on any credit nothing derogatory on my report.. I have above the credit score you require but because my husband is barely under you denied us a loan? After over 25 yrs of using you...we are done! #usbank #loan #credit

Hi there. Thank you for reaching out to U.S. Bank. We understand your recent experience did not meet expectations, and we welcome the opportunity to learn more. You can call our customer service team at 800-USBANKS (800-872-2657) or if it's more convenient, feel free to DM with your name, phone number, and time zone and one of our team members will give you a call. Take care, ^Nathan

@usbank shockingly, your fax machines are not working. So, we’re going to go back before the 90’s into the 80’s and mail these documents. Really painful.