U.S. Bank

@WhyYuNoPositive Hello, thank you for the feedback. It appears you may have received a call, and we would like to learn more so we know how to best assist you. If you would like to discuss your experience further, free to send us a DM. We are happy to help in any way possible. Best regards, KC twitter.com/messages/compo…

Hmm... US BANK alert?? Seems legit! "Did yo-" bro couldn't even get the right text to ask the correct question. Ugh, these are getting ridiculous 🙄

Thank you for taking a moment to share your feedback about our rewards program, Bill. Maximum reward values can be redeemed for both travel, as well as points redeemed for deposit into a U.S. Bank checking account. Customers who are interested in opening a checking account with us will have a number of opportunities to waive the monthly maintenance fee on the account. Specific information on how customers can qualify for maintenance fee waivers can be found by visiting usbank.com/customer-servi… . If you are referring to a personal experience with a checking account you hold with us, please feel free to DM us. We will be happy to follow up and assist in any way we can. All the best, ^Ryan

@usbank Wouldn't be US Bank without a gimmick. Altitude connect card requires a fee ridden bank account in order to redeem full cashback #ripoff #scumbags

Thank you for taking the time to share your experience. We truly value hearing from our customers and want to ensure you feel supported every step of the way. When you have a moment, please send us a DM with more details—we’d be happy to look into this further and make sure your concerns are fully addressed. Thanks again, and we hope the rest of your day goes wonderfully. ^lv

@usbank is by far the WORST BANK YOU COULD EVER BANK WITH!!! Nothing but issues & inconveniences. Can’t wait to find a new bank bro.

Thank you for following up, Latrell. We understand you have concerns with your account and we would be happy to investigate the matter further and assist in any way we can. Please send us a DM with your phone number, and we will arrange for an ambassador to reach out to you directly. Kindly, ^Ryan

@usbank Up to ripping me off again like the company allowed them to go into my account without my authorization like before whenever the attorney general had to make the company return it are the two companies on some fraudulent activities again 😑 as usual with my account really 😑 🙃

@usbank Can someone tell me why is Allstate reaching out to me about the home owners insurance I have not received anything from the bank on where the escrow account was sent to be managed & isn't that apart of the contract of payments of my homeowners insurance to be paid out of

Thank you for the responses, Latrell. We'd be happy to look into the situation for you. We recommend that you contact our Mortgage team at 800-365-7772. If you'd prefer that we reach out to you directly, please send a DM with your name, phone number and time zone. An ambassador will call you. Kind regards. ^HJ

@usbank I have not been informed about the escrow account being moved to someone else so why are you all not paying the homeowners insurance I do not know and you need to take care of it because it's part of the contract

Hello Cole, thank you for reaching out to us with your inquiry. To learn more about your current balance, please don't hesitate to reach out to our 24-Hour Banking team at 800.872.2657. A representative can review your account with you to help understand your current balance. If you have further questions we can help you with, please let us know. Kind regards, ^Kim

I exhausted the city around me. I should have more than 150$ ... @usbank And I can't talk to my birth mom because she's an enabler. So do I lose 23k and you watch this years and years @realDonaldTrump @DonaldJTrumpJr @WNBA @StephenAtHome @JimmyKimmelLive

@SocialSecurity @MayorGallego I'm so sick of getting assaulted at work where the corporations pay ceos to protect workers. I'd rather be fucking homeless no job if @SpotifyCares or @FallonTonight can't pay me. If I work all day everyday almost every hour until I'm exhausted or

Good morning, Andrea. We're disappointed to hear you don't recommend us and we've lost your business. If you’re willing to provide more details, please send us a DM with your name, phone number and time zone. A member of our team will reach out to you directly. We appreciate the opportunity to make things right and hope to hear from you soon. ^HJ

@usbank don’t use this bank or anything. They are absolutely a money maker and have people that are incompetent. I am laughing now because I am glad I don’t haw any credit cards with them. They lost my business because their people are so under qualified. 😁😁

We're concerned to hear you feel this way. It sounds like you've had a poor experience and we'd like to learn more so we can be of assistance. Please send us a DM with additional details so we can help you further. We look forward to your message and making things right again. Thank you. ^lv

@usbank is the worst fucking garbage ass piece of shit fucking bank on the earth fuck everyone who works for this fucking bullshit ass bank FUCK YOUUUUUUUU FUCKING OIECES OF SHIT

Hello, thank you for sharing. Your comments are concerning, and. we would be glad to speak with you directly and offer our help in any way possible. Please send us a DM with your name and phone number. Once we receive your contact information, we will reach out to you directly to further assist. Kindly, -KC

@usbank DO NOT BANK HERE! I DEPOSITED A CHECK APP & THEY CLOSED MY ACCOUNTS & MY CHECK IS ON HOLD I'M GONNA SUE THIS RACIST A$$ BANK! DO NOT BANK HERE! @usbank @LawyersComm Ima sue this bs bank @NAACP @usbankstadium

Behind every successful transition is a strong partner. As longtime Milwaukee bar owner Mike Vitucci passes two hotspots to his employee Erik Titze, U.S. Bank is supporting the next chapter with hands‑on small business expertise. bit.ly/4rmwMuP #usbanksmallbusiness #Milwaukee #businessventure

Hello, thank you for reaching out to us. We understand you have a checking account that was charged off with an owing balance and would like to pay it off. Our Recoveries Department is responsible for the collection of these payments and would be happy to take care of you at 866-434-2103 Monday through Friday from 9:00 am to 6:30 pm EST. You can also visit your local branch to make a payment in person. We hope this helps and you have a great day. ^lv

@usbank Hi, I’m no longer a customer but I still have a balance I’d like to pay off. Could you please let me know how I can make the payment?it is Very difficult to go through the automated system especially because I dont have card or number associated with U.S Bank anymore

We understand that you've spoken with multiple bankers and have still had issues. We understand the frustration that a situation like this can bring. We are happy to speak with you about the matter if you decide that you would like for us to reach out. Our offer always stands. Best regards, ^Tevin

@usbank I don't think I'll get any help. I've spoke with multiple people.

@usbank absolute worst bank. Still uncooperative after several years.

Thank you for reaching out to us Hugh. We understand you have some concerns about fees being charged on your account. We would be happy to review your account to see whether a fee waiver may be available or to help determine the best next steps. If you would like an ambassador to contact you directly, please send us a DM with your name, phone number, and time zone. If you prefer immediate assistance, our 24‑Hour Customer Service team is available any time at 800‑872‑2657. We look forward to the opportunity to speak with you. All the best, ^Nathan

@usbank You’re charging maintenance fees when you use the customers money to make money on the stock exchange. I suggest all customers pull their money from your bank, as you shouldn’t be charging customers when it’s their money that makes you money.

Thank you for sharing your experience. We understand you had an account opened without your knowledge and need to take action to report the fraudulent account. Our Fraud and Dispute Intake Team: 877-595-6256 should be able to place a hold on the account and advise of the next steps. If this is not the number you called, please do so to ensure the account is reported. If you would like to send us a DM with further details, we're happy to help in any way we can. Kind regards. ^lv

@usbank Your fraud department just told me that a checking and savings account with my home address my email and my phone number couldn’t be frozen or closed because my social security number isn’t on the account while it is a clear attempt to steal my identity. They have most of what they need. I received an account verification letter from your bank the other day, someone trying to open an account in my name. Ridiculous. So glad I’m not actually one of your customers.

Thank you for taking a moment to comment, Matthew. We understand that you were having some troubles with both calling and logging in last night, and we are happy to share some troubleshooting steps. For browser issues, we suggest clearing cache and cookies and bypassing any saved bookmarks. We also suggest trying another browser to see if the issue persists. For mobile banking, please ensure both the app and device are running current software, and power cycle the device. If additional assistance is needed, please reach out to our digital banking team at 800.987.7237. Bankers are available anytime and will be happy to assist. Kindly, ^Ryan

@usbank very frustrated when the online banking doesn’t work and the automated line doesn’t work either. At least I can call my other bank and get help when the online service is down.

Good morning, Vikas. Thank you for taking the time to leave us a comment. We understand you're inquiring about the service analysis fees that were assessed to your account. Analysis fees can be charged for a number of reasons from but not limited to: number of transactions processed on the account, checks deposited or written, debit card charges, statements ordered, etc. To learn why you were assessed the fee, please give our Business Service Center a call at 800-673-3555. Representatives are available 8:00 am - 8:00 pm CT Monday-Friday and 8:00 am - 6:30 pm CT Saturday. We hope this information is helpful. Kind regards, ^KT

@usbank Silver business account I have. US bank charged me 72 service analysis fees. Not sure what it’s for? I was below thresholds for most kind of account fees. 5k received in ach and transferred in ach. Total less than 10 incoming and outgoing transactions ach.

@attagirlsherrie Thank you for sharing your experience with us, Sherrie. We are happy to review this with you to see how we can help. Please send us a private message with more details on what you need assistance with, and we will gladly assist in any way that we can. All the best. ^Ray

@usbank Still need help! Budget not passed… 🤷‍♀️

@usbank thank you for being of NO assistance during government shutdown..

Hello there, thank you for taking the time to leave us a comment. We would like to learn more about your experience and see how we may be of assistance. Please send us a private message with additional information and we will be glad to assist from there. If immediate assistance is needed, please give our 24-Hour Customer Service team a call at 800-872-2657. We look forward to your message. Kind regards, ^KT

@sreejithk2000 We appreciate your feedback regarding emails on mobile devices. We use customer feedback like yours when considering changes that impact the customer experience. We hope to see your experience improved in the future. All the best, ^Nathan

@usbank , your emails are difficult to read on mobile devices. Can you make them responsive for screen sizes?