Chad Wackerman

@VMUcare You asked me to escalate an issue to VMUSocialCare via email on Dec 31. Reply promply said "looking into it." No replies since.

Hold music loops every 20 minutes. Actually getting bored listening to my own music on @VirginMobileUSA @VMUcare. Also, royalties owed?

Still holding. Got to hear two songs I performed on while waiting for @VirginMobileUSA @VMUcare a second time. A looped mix CD, eh?

@VMUcare To clarify: I never made or received a single call. New service. Phone replaced because they couldn't port my number into Virgin.

On a positive note, I got to hear two songs I performed while waiting on hold for @VirginMobileUSA @VMUcare

@VMUcare They were unable to port. I was left without a business phone for weeks. All documented. Want to return phone; RMA denied. Help?

@VMUcare Bought defective phone 11/15. Replacement phone sent 12/2. Dozens of emails/calls, still doesn't work. Now refusing refund. Help?