TfL

⚠️Our official accounts are @TfL and @TfLAccess only⚠️ If you're contacted by an account with any other handle asking for personal details do not engage with them.

@RoyalFizzClare Thank you for bringing this to our attention. I have raised this with the team to look into this further. Thanks, ^FM

@TfL Metropolitan line platform to Uxbridge. I took the photo a minute before contacting you.

@TfL some of your drivers are arriving at Finchley Road and throwing rubbish, including what looks like a bottle of urine, out of the cab and onto the tracks.

@LynneStrutt Hi Lynne, I'm sorry to hear this and thank you for letting us know. This has been reported to our Assets Operations Team to look into further. Thanks, ^FM

@TfL is something wrong with the pelican crossings at Cambridge Circus, they are skipping the green phase for pedestrians, so people are just crossing in front of buses which are blaring their horns. No one can cross safely

@VanquishPhotog Hi Ryan sorry to hear this,. You can report this here - tfl.gov.uk/help-and-conta…. Thanks RG.

@TfL Good of him to not stop at the bus stop and drive off.

@wheeliewoes Hi Eleanor, sorry to hear this. Please send us a direct message. Thanks RG. twitter.com/messages/compo…

@TfL last night 2 black cab drivers let me down. First said the rank wasn’t working. Second kept meter running before helping me out the cab. I said “pls can we stop the meter” and he said he was more concerned with helping me out safely. My friend helped me down the ramp TBC….

@LuSchmoo If you wanted to discuss charges, you can also phone our helpline on 0343 222 1234 (open daily 0800-2000).

@TfL Fair enough that you can’t access charges from this end, but I guess if we needed to, we could I guess contact your directly. Thanks for replying anyway.

@TfL trying to sort my son an 11-15 Oyster card and every time I go to pay it says there a problem, have called but can’t get through to anyone, are you aware of a problem?

@LuSchmoo I'm unable to review your charges or travel data from this end. If you don't want to register, you can view the last seven days of travel as a guest. contactless.tfl.gov.uk/UnregisteredCu…

@TfL The journey on Thursday was just after 12:00, but I could have sworn the other ones were also off peak, although I can’t remember. thanks for replying so quickly by the way.

@LuSchmoo Hi, there's a slight difference in price (10p) between the cost of journeys at peak time and those made off-peak. The trips you were charged £3.10 for were at peak times, i.e. Monday to Friday from 0630 to 0930 or from 1600 to 1900. Thanks, TA tfl.gov.uk/fares/find-far…

@TfL Waterloo via Leicester Square, I was charged £3? The Russell Square to Waterloo journey was on Thursday, but the other two were on Tuesday and Wednesday. I don’t want a contactless account to check it though. I just don’t understand why the prices were slightly different.

@DavidWa17088232 Thank you for getting me those details, I will inform the route operator.

@TfL We are now moving after he sat at bus stop 9 minutes unacceptable I told him he only allowed 3 minutes at a bus stop

@TfL 96 driver taking a phone call whilst In service and keeping all the passengers waiting! Arrive shame on you hand service to a proper bus company

@DavidWa17088232 What direction is the bus headed and what's the location?

@TfL Still waiting reg number LT63UJL

@Chocolate_cxo Charges apply if you drove within the Congestion Charging Zone (CCZ) during charging times. On bank holidays, this is between 12:00 and 18:00. tfl.gov.uk/modes/driving/…

@TfL @TfL So if your driving in central ldn before 12PM you'd still have to pay the congestion charge?

Extended until 26 May 2026: Free cross-river bus and DLR travel* Free bus travel on SL4, 129 & 108 (full routes). DLR fares refunded between: • Greenwich/Cutty Sark ↔ Island Gardens • Woolwich Arsenal ↔ George V More info: tfl.gov.uk/modes/driving/… *Ends 23:59 on 26 May 2026

@Chocolate_cxo Hi, Good Friday is a public holiday, so travel would have been off-peak all day. Thanks, TA tfl.gov.uk/fares/find-far…

@TfL @TfL does yesterday fall under a bank holiday?

@TapperJosephine Hi Josephine, I hope you're okay. Please complete the form below to send details in and register a formal complaint about the 171 driver. My colleagues in London Buses will follow up. Thanks, TA tfl.gov.uk/help-and-conta…

@TfL @TfLAccess Hello. How do I make a complaint about a bus driver? 171 route.

@Veemz Hi, please send us a direct message with the bus route number? Thanks RG.

@kirkbysheila28 Hi Sheila, sorry to hear this. Please complete the web form attached with the bus details - tfl.gov.uk/help-and-conta…, so this can be looked into. Thanks RG.

@TfL what is the point in having wheelchair spaces on buses when there’s pushchairs occupying the space and the driver on the 129 bus says they can’t tell them to move when I say wheelchairs take priority? 🤔

@NitroN1ck Hi Nick, please see the capping information for Chelmsford attached - nationalrail.co.uk/tickets-railca… RG

@TfL Just wanna check, does tapping in with contactless at either Chelmsford or BP, now work the same way as it does at Shenfield? I.e. the TfL Go app will pick up my journey and count towards the daily cap etc etc?

@tuestotheday tfl.gov.uk/fares/find-far…

@TfL I went to London last night, got train from Wickford Essex at around 6pm, went Tottenham Court Road. I got a return and tapped in from Wickford. I have been charged nearly £50!!! How is that right? Normal price for a ticket would be half that at that time of day?!

Hi there Thanks for getting in touch. It looks a touch was missed at the ticket barriers. If you haven't done so yet, please register your card at contactless.tfl.gov.uk to view your journey and charging history. After registering, you can apply for a refund via the web form by selecting "Contact us about this card" under "Card management." If you need further assistance, please let us know. Thanks ^DD