TfL

@IDL_Darts Hi, I'm sorry to hear about the gaps in service on route 286. Please get in touch with our Buses Team through the following web form and they can take a closer look into this with the operator: tfl.gov.uk/help-and-conta… Thanks, ^FM

@TfL Blackheath Royal Standard (stop BD) 286 on the board as "1 min" for the last 20 minutes with no sign of an actual bus. Every other bus has come by at least once. Sort it out ffs.

@tapi_tmautsi121 Hi Tapi, thanks for getting in touch with us about service performance. Please send us a DM with your name and email and I will raise this with the bus operator who will contact you about this. Thanks ^km

@TfL @MayorofLondon Seriously….. 40minutes and waiting for a 141 towards Manor House from Monument Station on a Monday. Saturday waited at least 30min there must be someone who can ensure better service than whoever holds that role atm smh

@dirtzw10 Hello. Please see the attached link to our website for the latest news. Thanks, <PC tfl.gov.uk/traffic/status…

@jesslouiseb23 @TfL Heard it's shut until the end of the month is this true @tfl

@TfL is the a40 west way finally open after weeks of wasting everyone’s time and giving no structure in giving replacement directions or managing the massive amount traffic that was built up everywhere? my 10 minute journey now takes 45.

@blakey1152 Hello. Please use our Journey Planner at the attached link to our website. This should provide you with the quickest possible route to your destination. Thanks, <PC tfl.gov.uk/plan-a-journey/

@TfL how do I get from Crayford sainsburys to Shearwood crescent on the 428 do I need to get a bus towards Bluewater and get a bus coming back as it seems only Bluewater buses stop here or 96 to Woolwich and Bluewater :(

@acnhmedlilove Hello. Please contact our dedicated accessibility team emailing TfLAccessibility@tfl.gov.uk . A member of the team will investigate further and provide an explanation. Thanks, <PC

Feels quite discriminatory and ableist to not have step free access to platforms at Clapham Junction @TfL

Hi Zeroksult, Thanks for getting in touch. Sorry to hear you are having issues with the website. Please call our customer service team and select the appropriate prompt on 0343 222 1234 between 08:00-20:00 hours, Monday to Sunday and my colleagues will assist you further. ^ MES.

@TfL you gonna fix your website and send out password reset codes or what? this webservice and customer service is a joke

@angelab2711 Hi Angela, thanks for your message. You can see a map of the diversion through the Alexandra Palace website here: alexandrapalace.com/wp-content/upl… If you're taking the Piccadilly line, then the night Tube will run throughout Friday and Saturday night. Thanks, ^FM

Good morning @TfL ,do you have a diversion map for the W3 bus for Alexandra Palace Park event days? Also,what time is the last train from Alexandra Palace Station to Finsbury Park on Friday evening?

Hi Xennial, sorry to hear this. Please wait 48 hours as you may receive an automatic refund. If you do not, please apply for a refund via your TfL account - tfl.gov.uk/fares/contactl…. You'll need to register your card first. You'll then need to click on 'card management' and you'll find the link 'contact us about this card'. Thanks RG.

@TfL I’ve had double charges and over charges on my Apple 5 days running - have you got a bug in your system and how do I get a refund and please can you stop the double charging 😩

Hello. We are certainly not deliberately cancelling or delaying Buses. We try to keep Londoners moving to allow them to reach their destination as safely and efficiently as possible whilst at the same time considering all road users. Alternative routes are available if the original route is disrupted, ticket acceptance is also provided if available. Thanks, Çevir

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Genuinely asking, what’s @TfL s plan when trains are constantly delayed or cancelled? Is the priority to keep the city moving by making the bus network work properly, or are you deliberately delaying and cancelling buses as well just to make our lives more miserable?

@AvisJonathan87 Hi there, thanks for bringing this to our attention, and I've passed this on to our response team to investigate. Kind regards ^YO

@TfL the lights at Bolton street r stuck on red. Can’t turn out onto Piccadilly

@amitagar24 Hi Amit, thanks for your message. Please call our Road Charging team for further help with this on 0343 222 2222 (8am-8pm Mon-Fri excl. public holidays), or by using the online form here: tfl.gov.uk/modes/driving/… ^CO tfl.gov.uk/modes/driving/…

Hey @TfL, a CD in 2026? I challenged a PCN, asked for evidence, and you claim you mailed a letter & CD that never arrived. Now you won't re-send, didn't email, and the discount period has lapsed? I’m happy to pay if I’m at fault, but I need to SEE the evidence. Fix the discount

@SGfbh4 Hi, Thanks for reaching out. According to our website, there is currently a good service on the Central Line. tfl.gov.uk Thanks, EB

@nationalrailenq @TfL @greateranglia Are there any disruptions on the central line?

⚠️NEW - Major disruption at #Stratford (London) expected until 23:00 A fire next to the track in the Stratford (London) area means all lines are closed. Trains running through this station may be cancelled, delayed by up to 60 minutes or revised. nationalrail.co.uk/service-disrup…

@lins_jameson Hi, thanks for reaching out to us, and sorry to hear about this. Please reach out to our payment team on 0343 222 1234 who will be able to provide clarification on this. Phone lines are open daily from 08:00 to 20:00. Thanks ^FR

@TfL I'd like someone to explain to me please why my refund has been declined on Thursday on the Elizabeth line when I was delayed over an hour

@WesAuvache Hi Wes, thank you for making us aware. I have raised this with our Northern line team. Thanks, ^FM

Hey @TfL The 53633 carriage on the northern line bank branch. 12:10 old street southbound, 2nd seat next to the priority seat right hand side front of carriage has a small pin/nail sticking out of the chair back

@TinyLionesses Great to hear that. Have a good afternoon. ^ MES.

@TfL Fantastic, thanks. Maybe by co-incidence but the noise has abruptly stopped. Joy!

@TfL whilst nearby residents understand Acton Town works are important, the INCESSANT loud blaring on car horns (over 100 times per hour) by personnel working on the station is unbearable. How is that part of the work?? Who do we contact to get the noise stopped?

@tuttle2024 Hi, thanks for reaching out. We do not have access to that information. However, you may contact the buses team for them to directly reach out to you. tfl.gov.uk/help-and-conta… ^Mk.

@TfL Why has the northbound bus describer at Stoke Newington Police Station been switched off for the last 3 weeks- coinciding with extremely hot weather and being told by your call centre that if buses are up to 30 minutes late, the describer is switched off. Can you advise?

Hi, I'm sorry to hear this. Please get in touch with our Contactless Team so that they can look into this further. You can get in touch through your online account or create one here: contactless.tfl.gov.uk Once signed in, please click on the payment card and then click on 'Contact us about this card'. The team will check the details and be in touch to assist further. Thanks, ^FM

@TfL bro why the hell do u guys keep double charging me for journeys😺 it’s been happening for months now

@91jonmo Hi, I'm sorry to hear about the gaps in service on route 93. Please get in touch with our Buses Team through the following web form and they can look into this further with the operator of the route: tfl.gov.uk/help-and-conta… Thanks, ^FM

@TfL what’s gone wrong with your 93 bus lately. It just doesn’t turn up as scheduled at the start of the day. People rely on it. Utter rubbish.

Hi Gina, thanks for your message and sorry to hear that you're having trouble adding your card to your account for a refund. We don't have access to the systems on social media. Please get in touch with our Customer Service Team on 0343 222 1234 between 08:00-20:00 hours, Monday to Friday, and they'll be able to assist you with this. Alternatively, you can email them at Customerservices@tfl.gov.uk to register an enquiry.