TfL

@AvisJonathan87 Hi there, thanks for bringing this to our attention, and I've passed this on to our response team to investigate. Kind regards ^YO

@TfL the lights at Bolton street r stuck on red. Can’t turn out onto Piccadilly

@amitagar24 Hi Amit, thanks for your message. Please call our Road Charging team for further help with this on 0343 222 2222 (8am-8pm Mon-Fri excl. public holidays), or by using the online form here: tfl.gov.uk/modes/driving/… ^CO tfl.gov.uk/modes/driving/…

Hey @TfL, a CD in 2026? I challenged a PCN, asked for evidence, and you claim you mailed a letter & CD that never arrived. Now you won't re-send, didn't email, and the discount period has lapsed? I’m happy to pay if I’m at fault, but I need to SEE the evidence. Fix the discount

@SGfbh4 Hi, Thanks for reaching out. According to our website, there is currently a good service on the Central Line. tfl.gov.uk Thanks, EB

@nationalrailenq @TfL @greateranglia Are there any disruptions on the central line?

⚠️NEW - Major disruption at #Stratford (London) expected until 23:00 A fire next to the track in the Stratford (London) area means all lines are closed. Trains running through this station may be cancelled, delayed by up to 60 minutes or revised. nationalrail.co.uk/service-disrup…

@lins_jameson Hi, thanks for reaching out to us, and sorry to hear about this. Please reach out to our payment team on 0343 222 1234 who will be able to provide clarification on this. Phone lines are open daily from 08:00 to 20:00. Thanks ^FR

@TfL I'd like someone to explain to me please why my refund has been declined on Thursday on the Elizabeth line when I was delayed over an hour

@WesAuvache Hi Wes, thank you for making us aware. I have raised this with our Northern line team. Thanks, ^FM

Hey @TfL The 53633 carriage on the northern line bank branch. 12:10 old street southbound, 2nd seat next to the priority seat right hand side front of carriage has a small pin/nail sticking out of the chair back

@TinyLionesses Great to hear that. Have a good afternoon. ^ MES.

@TfL Fantastic, thanks. Maybe by co-incidence but the noise has abruptly stopped. Joy!

@TfL whilst nearby residents understand Acton Town works are important, the INCESSANT loud blaring on car horns (over 100 times per hour) by personnel working on the station is unbearable. How is that part of the work?? Who do we contact to get the noise stopped?

@tuttle2024 Hi, thanks for reaching out. We do not have access to that information. However, you may contact the buses team for them to directly reach out to you. tfl.gov.uk/help-and-conta… ^Mk.

@TfL Why has the northbound bus describer at Stoke Newington Police Station been switched off for the last 3 weeks- coinciding with extremely hot weather and being told by your call centre that if buses are up to 30 minutes late, the describer is switched off. Can you advise?

Hi, I'm sorry to hear this. Please get in touch with our Contactless Team so that they can look into this further. You can get in touch through your online account or create one here: contactless.tfl.gov.uk Once signed in, please click on the payment card and then click on 'Contact us about this card'. The team will check the details and be in touch to assist further. Thanks, ^FM

@TfL bro why the hell do u guys keep double charging me for journeys😺 it’s been happening for months now

@91jonmo Hi, I'm sorry to hear about the gaps in service on route 93. Please get in touch with our Buses Team through the following web form and they can look into this further with the operator of the route: tfl.gov.uk/help-and-conta… Thanks, ^FM

@TfL what’s gone wrong with your 93 bus lately. It just doesn’t turn up as scheduled at the start of the day. People rely on it. Utter rubbish.

Hi Gina, thanks for your message and sorry to hear that you're having trouble adding your card to your account for a refund. We don't have access to the systems on social media. Please get in touch with our Customer Service Team on 0343 222 1234 between 08:00-20:00 hours, Monday to Friday, and they'll be able to assist you with this. Alternatively, you can email them at Customerservices@tfl.gov.uk to register an enquiry.

@DanKeley Apologies for any inconvenience. You can also give the team a call on 0343 222 1234 for assistance. Phone lines are open daily from 08:00 to 20:00. Thanks ^FR

@TfL I don’t mean to sound rude, and I appreciate your response but why should I have to set up an account to get my money back when it’s your error? Very very poor. It looks like I’m not the only one it’s happened to either.

Hi @TfL please could advise why I have been charged twice from my journeys yesterday please? Many thanks.

@DonaldPond6 Hi, thanks for getting in touch with us. Your Customer ID can be found in the confirmation email for your Road User Charging account. You may have received more than one email, but it will be in an attached PDF. Thanks ^FR

@tfl is the worst thing I have EVER experienced. Had to drive to London today. Try to pay the congestion charge. I don't know what my customer number is. I've registered before, but there is no way of logging in unless you know your customer ID. Screen is like this

@MiaMia14433238 Hi Mia, you can currently make this journey: tfl.gov.uk/plan-a-journey… ^SA

@TfL Are trains running from Custom House into Paddington with the Elizabeth line it shows on maps it’s working but says cancellations and severe delays?

@BroknotGrok Hi, I'm sorry to hear that the form is not working for you. Please send us a DM with your details and we can pass this to the Streets Team. Thanks, ^FM

@TfL Hello, can I ask why nothing ever works please? I’ve spent the last hour filling in the form you sent, only for it not to be working..I need to get this issue resolved because your roads have damaged my car

@TfL There is a massive crater in the middle of the a40 fast lane! Which my car has hit and now has issues.. I am the person who called police and reported it! I’d like some details please

@JohnChapmal8c8 Hi John, Thanks for bringing this tour attention. This has been reported to our assets team who will investigate and get it resolved. ^ MES.

@TfL stop p on London road mitcham, the live countdown is not working just has an orange dot on it.

Hi Michelle, Thanks for getting in touch. You should be able to make your journey as planned, however, you will need to wait for the start of service to confirm how the services will run during the day. Please use the links below to plan for future journeys. ^ MES. tfl.gov.uk/plan-a-journey/ tfl.gov.uk/tube-dlr-overg…

@TfL I am due to travel from west ham to Stratford then Stratford to pudding mill lane early tomorrow morning, will services be ok by then? If not what is my alternative route please? I am attending abba voyage so want to be prepared

@kim22mundy Hi Kim, Thanks for getting in touch and sorry about the issues with the link provided. Please try the link provided below. ^ MES. tfl.gov.uk/modes/driving/…

@TfL Hi Team …. I’m trying to make a representation against a PCN I received yesterday…. But the link in your letter to the online page keeps saying it’s broken 🤦🏼‍♀️ can you please share the correct link thanks!

Hi Kirsty, Thanks for getting in touch. You are advised to take the Elizabeth Line to Shenfield and then from Shenfield the Greater Anglia to Liverpool Street where you have the option either the Elizabeth line to bond street or Central Line. Please use the link below to better plan for furture journeys. ^ MES. tfl.gov.uk/plan-a-journey/ tfl.gov.uk/tube-dlr-overg…

@TfL i want to get to Bond Street via the Elizabeth line this afternoon from gidea park, will this journey go ahead and skip Stratford?