ForeverFamilyRoom

@Creative_Rants Yeah, it was so frustrating having the same conversation over and over about the changes.

Me telling newer Apple Store employees about the change from 30-Pin to Lightning like an old war vet #AppleEvent #iPhone15

Ugh, the two repairs I despise the most are iPhone 8 batteries, and the 13 Pro Taptic. What’s your lease favorite?

If anyone has gone through the Genius Interview process recently DM me, I have a few questions, as I know they’ve changed the way they’re doing interviews now.

@baka_waifu Abso-fucking-lutely! I’d actually get an exceeded expectations for once. 😂

All store meetings used to be something special, going over upcoming things or anything really. Not the BS waste of time that this was. Thanks for having me come in on my day off for absolutely nothing. I gained nothing from this meeting except more disdain for my store leader.

@TechnicallyExp2 Good luck! I know that feeling. Have been with Apple for 9yrs and have applied 8 years times, received BS “not right now” responses. It starts to feel personal after a while.

Applying for Genius. This will be my 7th run at it. I hate the promotion process. I hate selling myself. I’d rather my work speak for me.

@FruityRants It’s just crazy, but we’re also having to field appointments book by ACS for stupid shit like What’s App.

@ExpertlyFR Our managers couldn’t take an appointment for the life of them. But Leads and Lead Geniuses are taking appointments when we get busy.

Is every one’s else’s ARS super short staffed, like managers taking GB appointments because we just don’t have anyone

@GB_Floater And we can use it on everything like we did with the canned air. It’s ridiculous

There is one this I want in this world right now and it is access back to my fucking canned air.. idk bout your stores but.. we don’t have any anymore and have this tiny little vacuum blower, it’s awful.

@NoMoreWalkIns @GB_Floater I’d love to go else where, but the jobs in my area don’t pay what I’m making at Apple unless I had a Masters. So I’m kind of stuck for a while.

Anyone else just completely burnt out?

2/2 some people state that they just swap cables regardless, because it costs Apple next to nothing to make and prevents detractors. While others say they do it by the books. Just curious what others do.

1/2 Okay so question for the GB people, do you swap cables under warranty regardless of the issue, or do you verify the device is in warranty or the cable was purchased within a year. Just curious, we’ve had different answers here.

ARS is so demoralizing, and dehumanizing it’s scary! It doesn’t matter the work you do, or how hard you try. It’s never enough, it’s never good enough. And if you’re not a favorite of a manager in the store, then you’ll never get anywhere. Ever

ARS isn’t a great place for people with depression. Between, the stress of never being good enough, to the angry customers yelling at you over the most little things. I’m honestly surprised we don’t have more suicides and the like.

@enrichinglivez @DepotGenius Their words, not mine. LOL! They’ve been with Apple for almost ten years, and went through the GYOG program back in the day.

I think Apple took away all the open Genius Bar spots cuz customer can do their own repairs now 😂 selfservicerepair.com/home

@DepotGenius @enrichinglivez Which is total BS!

@enrichinglivez @ExpertlyFR Something ARS doesn’t care about as long as you can come up with fake stories to satisfy a box they can check off in an interview.

Has leadership told anyone else to keep Pulse comments high level and not use it as a platform for complaints about the issues the leadership team or the store has? Like we’re being told to not say certain things, isn’t that part of the point of Pulse?

@Retailiated @ReelBigFish That would be amazing! Love ska and RBF, among others.

Has a ska band ever covered Pour Some Sugar on Me? If not, could someone please do that? Seems like @ReelBigFish territory but SOMEONE needs to.

Of course I do also wish AppleCare was on the same page as the ARS. Like make them work a week in a store as part of their training.

I really wish everyone in Product Zone and Genius Bar were on the same page with even the most basic of functions and booking appointments. The things that get booked by our PZ is astonishing.